Job summary
An exciting opportunity has arisen to join the team within iCaSH Kings Lynn working in a fixed term 37.5 hour per week post as a Healthcare Assistant. You will be working within our multi-disciplinary team.

We are looking for someone who is enthusiastic, enjoys providing excellent care and ensure patients are always put first. We want someone who wants to learn and develop.

Good time management skills and the ability to thrive in a busy environment are key. Excellent written and verbal communication abilities are a must. You will also maintain privacy, confidentiality, dignity, and ensure the patient is well looked after.

The post holder will support the delivery of healthcare for patients attending the integrated contraception and sexual health (iCaSH) service which is part of East of England Community Health and Care NHS Trust (EEC). This may include the supporting of patients who present with sexually transmitted infections, HIV/AIDS, contraception requirements and/or any other sexual health related problems.

Please note interviews will take place at iCaSH Kings Lynn, Vancouver House, PE30 5EJ

If we receive a high number of applications we reserve the right to close this vacancy at any point after 27th October 2026

Main duties of the job

• To welcome patients and obtain relevant personal and clinical details as appropriate treating all such information as confidential.
• Following training, and once signed off as competent, to act as a chaperone and assist nurses/doctors to undertake intimate examinations/procedures on patients.
• To provide information to patients as appropriate who attend the department and to those who are diagnosed with a sexually transmitted infection/HIV or require contraception advice, risk reduction advice and condom demonstration.
• Provide a phlebotomy service for patients attending the services.
• To support health promotion events when requested.
• To be non-judgemental to all client groups regardless of age/ethnicity/religion.
• To undertake non-clinical duties in support of the admin team, for example undertake call taking and reception cover, registering patients and booking, support data collection and or general patient and non-patient administration.
• Hold the Care Certificate and deliver the associated standards of care or undertake the training at the earliest opportunity upon recruitment to post.

About us
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Details
Date posted: 20 October 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £25,760 to £27,476 a year per annum, pro-rata
Contract: Fixed term
Duration: 12 months
Working pattern: Full-time, Flexible working
Reference number: 448-AMB-8375615
Job location: iCaSH Kings Lynn, Vancouver House, County Court Road, Kings Lynn, PE30 5EJ, United Kingdom

Job responsibilities
Communication

• Communicate effectively with the multidisciplinary team in order to promote efficient patient care.
• Be conversant with the roles of all the staff within the service and occasionally with other colleagues internal or external to the organisation.
• Always ensure correct storage of patients records as per the Trusts record keeping policy.
• Liaise with other services as necessary for the co-ordination of patient care and the smooth running of the department.
• Welcome visitors and patients to the clinical area providing assistance, support and information where required.
• Maintain good communication with other staff, patients and visitors including front of house/reception and answering the telephone in a courteous and professional manner.
• Ensure accurate record keeping in line with Trust and national standards.
• Monitor and reassure patients during clinical procedures.
• Actively participate in multidisciplinary training, meetings, and events.
• Signpost clients to other services where appropriate.
• Within remit of own role, support the teaching and supervision of students from a variety of disciplines.
• Ensure that all organisational wide communication is accessed and adhered to accordingly via the nhs.net account.

Budgetary Responsibility

• To assist in maintaining stock (drugs/clinical supplies) levels, always adhering to CCS Medicines Management Policy, identifying and reporting any discrepancies to line manager after appropriate training.
• Assist with or undertake stock control and ordering as required.

People Management

• Within remit of own role, assist in providing training and support for new members of staff.
• Maintaining own professional development and requirement to take part in annual appraisals and one to ones.
• Be prepared to attend and undertake any necessary training, being aware of the need to develop self and to strive to increase personal knowledge.
• Undertake any training identified by the Clinic Manager integral to the role requirements and specialty area.
• Recognise limitations and seek direction when necessary.
• Contribute to the development of patient care and setting standards.
• The post holder must participate in clinical and other audits as required.

Research and Development
May be required to undertake surveys or audits, as necessary to own work; may occasionally participate in R&D, clinical trials or equipment testing.

Safeguarding Clause
The trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and volunteers to share this commitment. Rigorous recruitment checks are carried out and where applicable to the role successful applicants will be required to undertake a criminal records check via the Disclosure and Barring Service (DBS).

Infection Control
The trust staff are responsible for protecting themselves and others against infection risks. All staff regardless of whether clinical or not are expected to comply with current infection control policies and procedures and to report any problems about this to their managers. All staff undertaking patient care activities must attend infection control training and updates as required by the trust. All clinical staff or any staff working in clinical areas are expected to be bare below the elbow with no hand or wrist jewellery except for one plain band (no stones or engraving).

Health and Safety

• Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act (1974), to ensure the agreed safety procedures are carried out to maintain a safe environment for employees and visitors.
• To ensure that the trusts Health and Safety Policies are understood and observed and that procedures are followed.
• To ensure the appropriate use of equipment and facilities and the environment is maintained in good order.
• To take the necessary precautions to safeguard the welfare and safety of themselves, patients, staff and visitors, in accordance with the Health and Safety at Work Act.
• To undertake appropriate Health and Safety training to support safe working practice including, where appropriate, its management.

Code of Conduct
The post holder is required to adhere to the Conflicts of Interest Policy.

General

• All staff are required to respect confidentiality of all matters that they learn as a result of the employment with the trust, including matters relating to other members of the staff and members of the public/patients.
• Maintain appropriate patient and clinical records in line with the trusts policies and procedures, and in line with the agreed service specification.
• The post holder will be expected to participate in an annual appraisal of their work where the job description will be reviewed and objectives set. In line with the annual personal development plan the post holder will be expected to undertake any training or development required to fulfil their role.
• Ensure that all patients, clients and colleagues are treated at all times in an equitable manner, respecting diversity and showing an understanding of diversity in the workplace.
• The post holder must carry out their responsibilities with due regard to the trusts Equality and Diversity Policies, Procedures and Schemes and must ensure that equality is promoted at all times.
• Support the trusts sustainability green plan and take personal responsibility to ensure that we work to reduce carbon emissions.
• The trust is committed to supporting our voluntary workforce and all apprentices, and all staff are expected to welcome and support volunteers and apprentices in their teams.
• This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for Disclosure and Barring Service to be made to check for any previous criminal convictions. East of England Community Health and Care NHS Trust is committed to the fair treatment of its staff, potential staff, or users in line with its equal opportunities policy and policy statement on the recruitment of ex-offenders.
• This job description is not exhaustive and may be amended from time to time in consultation with the post holder. The post holder will be required to undertake any other duties as may be required for the effective performance of the post.

Person Specification
Qualifications
Essential

• Evidence of good standard of general education including basic literacy and numeracy skills.
• Care Certificate or willingness to undertake at the earliest opportunity upon recruitment to post.
• Willingness to undertake further education and training / learn new skills as required.

Desirable

• Level 2 or 3 qualification in Health and Social Care or equivalent.
• Sexually Transmitted Infection Foundation (STIF) course - Core.
• Adult Basic Life Support (in date).

Experience
Essential

• Experience of working in a health care environment.
• Experience of working with the public.
• Basic knowledge of and experience of IT systems such as Microsoft Office (2005 or newer) Word, Excel, Outlook and internet navigation.

Desirable

• Recent experience of working in a sexual and reproductive health service or equivalent.
• Experience of working as part of a multidisciplinary team.
• Experience working with IDOX LILIE clinical system.

Skills
Essential

• Able to perform the full range of duties the role requires and dexterity to perform clinical duties.
• Capable of using equipment within a work environment following training.
• Competent in phlebotomy/venepuncture.

Desirable

• Experience of reading and interpreting microscopy slides, and ability to appropriately document associated findings if required by the service.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details
Employer name: East of England Community Health and Care NHS Trust (Cambridge)
Address: iCaSH Kings Lynn, Vancouver House, County Court Road, Kings Lynn, PE30 5EJ, United Kingdom
Employer's website: https://www.eastofenglandcommunityhealthandcare.nhs.uk/

Employer contact details
For questions about the job, contact: Deputy Clinical Nurse Manager, Gemma Owen, gemma.owen2@nhs.net