Job summaryThe post-holder is an Operations Manager.
To support the Practice Manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
As this role will have access to a higher level of confidential data in the course of their employment, there is an expectation that the post holder will always maintain the highest level of confidentiality and integrity. Sensitive information could be from either internal sources, or from external partner organisations.
To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management.
Through innovative ways of working, support the Practice Manager leading the team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, and learning and development, and ensuring the practice complies with CQC regulations.
The post-holder will be an integral part of the general practice team.
Main duties of the jobThe following are the core responsibilities of the Operations Manager in delivering health services.
Support the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
Management and leadership of the administration team and navigation team. Including room booking and room rotas.
Provide leadership and guidance to all staff, including ownership of policies ensuring that they always adhere to procedures.
Maintain the highest levels of confidentiality
Oversee the administrative elements of QOF, liaising with GPs, nursing staff and administrators leading to delivery
Implement systems to ensure compliance with CQC regulations and standards
Implement and embed an effective staff appraisal process, and undertake appraisals for those that they line manage
Lead the management of the clinical system, always ensuring IT security AND IG compliance and responding to and resolving all local IT issues
Full accountability and ownership of digital change and equipment including transformation and IT equipment in the practice.
Actively encourage and promote the use of patient online services (eg NHS app
Ensure the staff implement the practice-wide approach to the management of all patient services matters
Undertake all mandatory training and induction programmes
Progress will be reviewed on a regular basis via appraisal.
About usThe following are the core responsibilities of the Operations Manager in delivering health services. There may be, on occasion, a requirement to carry out other tasks.There may be a requirement to carry out other tasks, This will be dependent upon factors such as workload.
Support the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
Management and leadership of the administration team and navigation team. Including room booking and room rotas.
Provide leadership and guidance to all staff, including ownership of policies
Maintain the highest levels of confidentiality
Oversee the administrative elements of QOF, liaising with GPs, nursing staff and administrators leading to delivery
Implement systems to ensure compliance with CQC regulations and standards
Implement and embed an effective staff appraisal process, and undertake appraisals for those that they line manage
Lead the management of the clinical system, always ensuring IT security AND IG compliance and responding to and resolving all local IT issues
Full accountability and ownership of digital change and equipment including transformation and IT equipment in the practice.
Actively encourage and promote the use of patient online services (eg NHS app
Ensure the staff implement the practice-wide approach to the management of all patient services
Undertake all mandatory training
Progress will be reviewed on a regular basis via appraisal.
Job responsibilitiesThe post-holder is an Operations Manager.
To support the Practice Manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
As this role will have access to a higher level of confidential data in the course of their employment, there is an expectation that the post holder will always maintain the highest level of confidentiality and integrity. Sensitive information could be from either internal sources, or from external partner organisations.
To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management.
Through innovative ways of working, support the Practice Manager leading the team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, and learning and development, and ensuring the practice complies with CQC regulations.
The post-holder will be an integral part of the general practice team.
QualificationsEssential- A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English
Desirable- Associate Member of IGPM in view of becoming a full member (MIGPM)
- AMSPAR qualification (L5 in Primary Care and Health Management)
- Leadership and/or management qualification
Knowledge and SkillsEssential- Excellent communication skills (written, oral and presenting)
- Proven leadership skills
- Competent in the use of Digital Systems
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Ability to use own initiative, discretion, and sensitivity
- Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Ability to work as a team member and autonomously
- Sensitive and empathetic in distressing situations
- Ability to exploit and negotiate opportunities to enhance service delivery
- Strategic thinker and negotiator with a solutions-focused approach
- Effective time management (planning and organising)
- Good organisational skills
- Ability to effectively utilise resources
- Punctual and committed to supporting the team effort
- High levels of integrity and loyalty
- Ability to network and build relationships
- Flexible, cooperative and motivated
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to use initiative and judgement
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions
- Understanding of safeguarding adults and children
- Demonstrate personal accountability, emotional resilience and the ability to work well under pressure
- Ability to implement and embed policies and procedures
- Other requirements/wider responsibilitiesEssential
- Disclosure Barring Service (DBS) check
- Occupational Health clearance
- Flexibility to work outside core office hours
Desirable- Change Management and Transformation
- Full UK driving licence
ExperienceEssential- Experience of managing multidisciplinary teams
- Experience of working with the general public
- Experience of working in a healthcare setting
- NHS or general practice experience
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
Desirable- Experience of successfully developing and implementing projects
- Understanding of Health and Safety requirements
- HR understanding and experience
- Experience of health and safety requirements and needs within a small business
- Experience of chairing meetings, producing agendas and minutes
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. 
