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FIIT

Enterprise Customer Success Manager

Enterprise Customer Success Manager

Posted 2 weeks ago

LondonHybrid

Enterprise Customer Success Manager

FIIT

Permanent
Full-Time
Sign up to unlock the estimation.Sign up to unlock the estimation~£36,800 - £46,440per annum· Meev estimate

Posted 2 weeks ago

Description

Team: B2B
Location: Hybrid UK
Level: Mid
Status: Active
Contract Type: Full time
Hiring Manager: James Charalambous

Status: Full Time
Location: Hybrid (at least 1 day in East London office)
Team: B2B/Commercial Team
Equity: Employee share scheme in place

About ONE FIIT
ONE FIIT is the 'fitness operating system' that connects brands, gyms, and trainers with their communities as part of its mission to make exercise a lifelong habit for everyone.

As an all-in-one solution for digital and in-person group training, ONE FIIT powers premium fitness experiences for leading brands including HYROX, FIIT, Huawei, Women's Health, Men's Health, and Nespresso, and for companies such as The Gym Group, IHG, Serco Leisure, Westfield Health and Cortland Living.

Whether through our No.1 rated connected training app FIIT, hybrid studio/gym app, trainer portal (or all three), gyms, hotels, residences, and brands can seamlessly acquire, engage, and grow their communities. In 2026, ONE FIIT was named one of the Most Innovative Fitness and Wellness Companies by Athletech News.

For more information, visit onefiit.com.

Overview of role
Working in the B2B Team at ONE FIIT, you will be joining the team to support the growth of our commercial function across a range of different industries such as Gyms, Corporates, Residential, Hotels and Wellness. You will be working with some of our biggest client partners, and will work with our business development team to help drive and optimise the sales funnel.

Role responsibilities
Pre sales
  • Sales support - Support sales process by helping book meetings, draft follow up emails + organise calls, managing trial accounts, chase prospects, building out named account lists and database management
  • B2B Marketing - Working with Product and Marketing teams; write proposals, pitches, case studies, product docs and CRM + nurture campaigns.
  • Events - Work with the marketing team to attend events to generate leads and run activations and organise demo days with prospects at our ONE FIIT Studio

Post sales
  • Post Sale delivery - Own the roll out of new partners, involving leading project plans, kick off meetings and training sessions with clients
  • Partner expansion - Work with our key partners to grow the accounts by adding more solutions and services or through campaign optimisation
  • Reporting and Analytics - Get into the data to see how partnerships are performing, do review meetings / Quarterly business Reviews (QBRs) with partners.

Partner Program
  • Partner Management - work with referral and reseller partners to drive qualified sales opportunities into the business eg. Reward partners (identifying new clients to sell to), FIIT for Gym and FIIT for Work partners.
  • Partner Optimisation - help onboard new partners, run sales training, support pipeline management, weekly stand ups. Help develop the blueprint for a Partner Program (how do we scale from a handful of official partners in the UK to 100s globally)

Key skills and experience
We are looking for someone with 3-4 years experience of working in account management, project management or sales type roles. They need to have high energy and a can-do attitude and thrive in fast paced, startup environments. Being able to manage multiple workstreams and being adept at multitasking is critical.

Although the role is commercially focused so a passion for business development is important (like helping win new customers, renewing & expanding existing partners), we are looking for someone who is a strong project manager with good organisational skills, great time management and loves getting into the details (as well as get things done at pace).

We need someone who is a great communicator, problem solver and has a growth mindset. We are looking for someone who occasionally doesn't mind getting thrown into the deep end.

At ONE FIIT we are using technology to make fitness a lifelong habit for everybody, so having passion for fitness and a good understanding of how technology can impact people's lives in a positive way is a big plus.

The Perks
  • Competitive salary, performance bonuses, and share options
  • Private health & dental care
  • Unlimited holiday and flexible/remote working culture
  • £1,000 annual personal development budget
  • £200 quarterly wellness budget + £200 annual hobby budget
  • Team workouts, cycle to work scheme, and community days
  • Work-from-home setup budget
  • Inspiring office at Here East campus, Olympic Park

Why Now?
ONE FIIT is entering a new phase, building a single platform to power a global ecosystem of fitness experiences across over 8K gyms with 50K+ trainers. You'll be joining at a formative moment — with autonomy, support, and a front-row seat to the future of fitness tech.
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FIIT logo

FIIT

Digital and in-studio fitness platform connecting brands, gyms and trainers with their communities

LondonDigital Health11 - 50
FIIT logo

FIIT

Digital Health

Shape how millions of people move. Work with top trainers, data scientists and developers building the technology that powers fitness for leading global brands across 175 markets.

Click to learn more
FIIT logo

FIIT

Digital Health

Shape how millions of people move. Work with top trainers, data scientists and developers building the technology that powers fitness for leading global brands across 175 markets.

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