Job summary**PLEASE NOTE: This role is not eligible for current or future visa sponsorship**ED Progress Chaser37.5 hours per week (Shift patterns below)PermanentSalary: £25,760 - £27,476 per annumClosing Date: Friday 2nd October 2026Interview Date: TBC**This post may close early due to _high numbers of applications,_ so you are advised to apply promptly. **All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
_A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.__We welcome applications from the Armed Forces Community - get in touch to find out more_**_#JoinTeamEliot_**Shift Patterns: 13 x 11.5 hr shifts per 4 week rota. Shift times 07.30 - 20:00 and 19:30 - 08:00
Main duties of the job- To provide a specialised, comprehensive and confidential patient-centred administration and pathway tracking service in accordance with Departmental, Trust and National Standards, Policies and procedures.
- To act as the point of contact. To be responsible for the management of and assist with the validation of the patient Accident and Emergency clinical quality indicator transit time ensuring the provision of a systematic, efficient and confidential service.
- To be sufficiently skilled to understand the ED Clinical Quality Indicators, including the criteria for four hour targets and breaches, and ensure the reason for the breaches are clearly and accurately communicated and recorded.
About usHere at George Eliot our vision to _'_ **_excel at patient care'_** takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:
E ffective Open Communication
e
x cellence and safety in everything we do
C hallenge but support
E xpect respect and dignity
L ocal health that inspires confidence
_**Benefits:**_ On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.DetailsDate posted24 September 2026
Pay schemeAgenda for change
BandBand 3
Salary£25,760 to £27,476 a year
per annum
ContractPermanent
Working patternFull-time
Reference number230-36763610-UPCD-A
Job locationsGeorge Eliot Hospital
College Street
Nuneaton
CV10 7DJ
United Kingdom
Job descriptionJob responsibilities- Take responsibility for prioritisation of workload, responding to changing priorities and conflicting demands in an effective manner and develop systems to improve effectiveness of the post.
- Take responsibility for ensuring the Nurse In Charge and Site Manager are aware of changing pressures within the ED and of capacity requirements.
- Ensure patient pathway markers and actions are recorded on the Lorenzo.
- Work collaboratively with all disciplines from all areas across the Trust, to ensure that patient emergency pathway milestones and Key Performance Indicators are met.
- To be responsible for extracting patient information/date from medical records and entering detail onto the Lorenzo System.
- Ensure investigations and subsequent departures from the Department are arranged effectively to meet pathway targets.
- Follow protocols for escalation to Nurse In Charge, Clinician In Charge and Site Manager.
Please note that this list is not exhaustive, for more information please see the attached Job Description and Personal Specification.Job descriptionJob responsibilities- Take responsibility for prioritisation of workload, responding to changing priorities and conflicting demands in an effective manner and develop systems to improve effectiveness of the post.
- Take responsibility for ensuring the Nurse In Charge and Site Manager are aware of changing pressures within the ED and of capacity requirements.
- Ensure patient pathway markers and actions are recorded on the Lorenzo.
- Work collaboratively with all disciplines from all areas across the Trust, to ensure that patient emergency pathway milestones and Key Performance Indicators are met.
- To be responsible for extracting patient information/date from medical records and entering detail onto the Lorenzo System.
- Ensure investigations and subsequent departures from the Department are arranged effectively to meet pathway targets.
- Follow protocols for escalation to Nurse In Charge, Clinician In Charge and Site Manager.
Please note that this list is not exhaustive, for more information please see the attached Job Description and Personal Specification.Person SpecificationExperience and KnowledgeEssential- Experience of administrative process and IT applications
- Experience in a customer facing role
- Experience of data input and administration
Desirable- Experience of working in a clinical hospital environment
- Understanding of emergency patient pathway (ED Clinical Quality Indicators),
Qualification(s) and Professional TrainingEssential- Good general educational standards, including GCSE or equivalent in English and Mathematics
Desirable- NVQ3 in Administration or equivalent relevant experience
Skills and AbilitiesEssential- Excellent organisational skills with sound decision making skills
- Excellent level of verbal and written communication with good persuasion and influencing skills
- Able to apply tact and sensitivity, too manage and resolve enquiries and able to manage difficult and distressing situations effectively
- Able to analyse problems and initiate appropriate solutions effectively
- Able to work using own inititive and to autonomously prioritise and plan workload often in pressurised environment
- Able to work as part of a team
- Excellent attention to detail and accuracy
- Able to recognise and resolve complex issues and escalating where appropriate
Personal QuaitiesEssential- Friendly and approachable
Person SpecificationExperience and KnowledgeEssential- Experience of administrative process and IT applications
- Experience in a customer facing role
- Experience of data input and administration
Desirable- Experience of working in a clinical hospital environment
- Understanding of emergency patient pathway (ED Clinical Quality Indicators),
Qualification(s) and Professional TrainingEssential- Good general educational standards, including GCSE or equivalent in English and Mathematics
Desirable- NVQ3 in Administration or equivalent relevant experience
Skills and AbilitiesEssential- Excellent organisational skills with sound decision making skills
- Excellent level of verbal and written communication with good persuasion and influencing skills
- Able to apply tact and sensitivity, too manage and resolve enquiries and able to manage difficult and distressing situations effectively
- Able to analyse problems and initiate appropriate solutions effectively
- Able to work using own inititive and to autonomously prioritise and plan workload often in pressurised environment
- Able to work as part of a team
- Excellent attention to detail and accuracy
- Able to recognise and resolve complex issues and escalating where appropriate
Personal QuaitiesEssential- Friendly and approachable
Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional informationDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer detailsEmployer nameGeorge Eliot Hospital NHS Trust
AddressGeorge Eliot Hospital
College Street
Nuneaton
CV10 7DJ
United Kingdom
Employer's websitehttp://www.geh.nhs.uk/ (Opens in a new tab)
Employer detailsEmployer nameGeorge Eliot Hospital NHS Trust
AddressGeorge Eliot Hospital
College Street
Nuneaton
CV10 7DJ
United Kingdom
Employer's websitehttp://www.geh.nhs.uk/ (Opens in a new tab)
Employer contact detailsFor questions about the job, contact:Assistant Service Manager
Helen Smitham
helen.smitham@geh.nhs.uk
02476865003
DetailsDate posted24 September 2026
Pay schemeAgenda for change
BandBand 3
Salary£25,760 to £27,476 a year
per annum
ContractPermanent
Working patternFull-time
Reference number230-36763610-UPCD-A
Job locationsGeorge Eliot Hospital
College Street
Nuneaton
CV10 7DJ
United Kingdom
Supporting documentsPrivacy noticeGeorge Eliot Hospital NHS Trust's privacy notice (opens in a new tab)
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