Job summary
The General Practice Assistant (GPA) supports clinical and administrative functions across member practices within the Primary Care Network (PCN). Working under the supervision of GPs and practice managers, the GPA helps reduce clinician workload, improve patient access and enhance operational efficiency. This hybrid role spans patient-facing tasks, digital workflow support, and population health initiatives, contributing to the PCNs the delivery of enhanced primary care and network contract specifications.

Main duties of the job
Reporting to the PCN Strategic Development Lead, with day-to-day links to the Practice Manager, your duties will include:

• Sorting and prioritising clinical post for GPs and redirecting it to other clinicians, such as the clinical pharmacist
• Extracting information from clinical letters for coding and adding it to patient records
• Supporting GPs with coding, referrals, document management and appointment preparation
• Complete simple clinical observations/investigations such as dipstick urine, blood pressure, BMI and phlebotomy
• Complete lifestyle questionnaires to support patient reviews and long-term condition management
• Act as a chaperone as required
• Support patients by arranging appointments, onward referrals, clinical tests and follow-up appointments
• Liaising with patients on information, follow-up instructions and care navigation
• Liaising with external agencies on behalf of the practice
• Supporting PCN-wide initiatives including Enhanced Access, seasonal health campaigns and IIF targets
• Contributing to service improvement, digital transformation and patient experience projects

Full training and support will be provided.

About us
Primary Care Networks (PCNs) have been created to facilitate delivery of more integrated care. They cover defined geographical areas to enable them to better respond to the needs of local populations and build relationships across wider primary care within natural neighbourhoods. By design they are small enough for relationships to flourish, but large enough to provide a broad scope of services.

What we offer

• NHS Pension Scheme
• 30 days annual leave PLUS bank holidays
• Ongoing training and professional development
• The chance to shape how a developing role works across our network
• A supportive, multidisciplinary team

Person Specification
Essential

• GCSE grade 1 in English and Maths
• At least 1 year's customer or patient care experience in general practice or a healthcare setting
• Experience handling complaints or challenging customer interactions
• Confident using Microsoft Office (Outlook, Word, Excel)
• Excellent organisational and time management skills
• Calm under pressure, able to work independently and understanding when to escalate
• An empathetic, compassionate communicator and a strong team player
• Full UK driving licence and flexibility to work outside core office hours

Desirable

• GPA Skills Certificate
• Experience using EMIS and/or Docman
• Phlebotomy certification

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: GP First Ltd
Address: The Crown Surgery, 23 High Street, Eccleshall, STAFFORD, ST21 6BW, United Kingdom
Employer's website: https://www.gpfirst.net/

For questions about the job, contact: PCN Manager, Donalley Smith, donalley.smith@staffs.nhs.uk, 01785747475

Reference number: B0176-26-0017
Date posted: 06 November 2026
Closing date: 20 November 2026
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