Job summary
The Greenwich Training Hub ARRS Support Officer will provide dedicated operational, workforce development, programme management and administrative support to the ARRS Lead and Greenwich Training Hub. The post holder will support the delivery of workforce development, neighbourhood integration, professional leadership and stakeholder engagement activities across Greenwich Primary Care Networks (PCNs), Integrated Neighbourhood Teams (INTs), community services and wider system partners.

The role will contribute to the successful development and support of the Additional Roles Reimbursement Scheme (ARRS) workforce across Greenwich, including pharmacists, pharmacy technicians, care coordinators, social prescribing link workers, physician associates, nursing associates, paramedics and other multidisciplinary roles.

Working closely with the ARRS Lead, the post holder will coordinate training programmes, induction processes, workforce development initiatives, stakeholder engagement activities and reporting requirements. They will act as a key point of contact for ARRS staff and partners, ensuring programmes are effectively organised, delivered and evaluated.

Please note, the advert may close early if a high volume of applications are received

Please also note that unfortunately, Greenwich Health are unable to offer sponsorship for any of it's roles.

Main duties of the job
The role will support workforce intelligence, programme planning, quality improvement and neighbourhood workforce initiatives, helping to create a sustainable, integrated and professionally supported workforce across Greenwich As a part-time role, the post holder will focus on agreed priorities delivering the greatest value to the Greenwich Training Hub and ARRS workforce. The role is designed to provide Band 6 level programme coordination, workforce development and stakeholder engagement support.

About us
The Greenwich Training Hub has been established to support the longterm development, sustainability and integration of the primary and community care workforce in Greenwich. Building on national Primary Care Training Hub models, it has evolved in response to the rapid expansion of multidisciplinary roles, increasing service demand and the introduction of the Additional Roles Reimbursement Scheme (ARRS).

A core focus of the Training Hubs work has been the establishment of a multidisciplinary leadership and support structure, including Training Hub Nurse Leads, GP Leads and Practice Support Leads. This model has enabled clinical and operational expertise to be combined, supporting both professional practice and daytoday workforce challenges. As the ARRS workforce has expanded and matured, the Training Hubs role has increasingly focused on career development, quality improvement, role optimisation and longerterm workforce sustainability, creating the context for enhanced professional leadership roles, including pharmacy.

This role will primarily be based remotely, other than to attend events occasionally as needed to fulfil the needs of the role

Job responsibilities
Key Areas of Responsibility

The post holder will support the Greenwich Training Hub ARRS Lead in the delivery of workforce development priorities across Greenwich, with a particular focus on:

Workforce Intelligence and Reporting: Supporting workforce data collection, analysis, reporting and quality improvement activities.

Training Hub Support: Coordinating induction, learning events, communities of practice and workforce initiatives.

ARRS Workforce Development: Supporting professional development, retention, engagement and career progression across ARRS roles.

Programme and Project Coordination: Coordinating agreed workstreams, project plans, reporting requirements and action trackers.

1. Core Responsibilities

• Provide programme coordination and workforce development support to the ARRS Lead.
• Coordinate agreed workforce development, education and engagement activities.
• Maintain programme plans, action logs, risk registers and project documentation.
• Support delivery of workforce transformation and integrated neighbourhood initiatives.
• Contribute to workforce reporting, evaluation and quality improvement activity.
• Act as a key point of contact for ARRS workforce-related enquiries and initiatives.

2. Communication & Relationships

• Act as a key point of contact between the Greenwich Training Hub, ARRS staff, PCNs, neighbourhood teams, Greenwich Health, South East London ICB and other partner organisations.
• Coordinate meetings, forums, communities of practice and learning events.
• Prepare agendas, reports, presentations, meeting notes and action logs.
• Support communication and engagement activities with ARRS staff across Greenwich.
• Build and maintain effective working relationships with clinicians, managers, educators, commissioners and workforce partners.

3. Financial & Physical Resources

• Support the administration and monitoring of workforce development programmes and associated budgets.
• Maintain records relating to attendance, expenditure and programme outcomes.
• Support efficient use of Training Hub resources and systems.

4. Management & Leadership

• Support induction and onboarding processes for new ARRS staff.
• Assist with the coordination of mentorship, supervision and professional development programmes.
• Support workforce wellbeing, retention and staff engagement initiatives.
• Provide first-line support and signposting for routine ARRS workforce enquiries.

5. Analytical & Judgement Skills

• Collect, maintain and analyse workforce intelligence and performance information.
• Produce reports, dashboards and workforce summaries to support decision making.
• Monitor progress against agreed objectives and identify risks or issues requiring escalation.

6. Planning & Organisational Skills

• Coordinate workforce development projects across multiple organisations and professional groups.
• Organise workshops, conferences, training events and networking opportunities.
• Support planning and delivery of communities of practice and workforce forums.
• Coordinate stakeholder engagement activities across Greenwich neighbourhoods and PCNs.

7. Autonomy/Freedom to act
The post holder will be responsible for managing own workload and work autonomously while following legal, ethical, professional and organisational policies/procedures and complying with code of conduct under General Pharmaceutical Council.

8. Information management/resources including any databases used / IM&T responsibilities

• Maintain workforce and stakeholder databases.
• Produce reports, presentations and workforce intelligence summaries.
• Support data collection, analysis and reporting activities.
• Ensure compliance with information governance and GDPR requirements.
• Utilise Microsoft Office applications and workforce management systems to support programme delivery.

Person Specification
Qualifications
Essential

• Administrative qualification
• Qualification in an ARRS related role e.g pharmacy technician
• Evidence of continuing professional development
• Understanding of Primary Care Networks, neighbourhood working or ARRS roles

Experience
Essential

• Experience working within the NHS, primary care, community healthcare or social care environment
• Experience providing programme, project, workforce or administrative support
• Experience organising meetings, events, training programmes or stakeholder engagement activities
• Experience maintaining records, databases and producing reports
• Experience working with a range of professional groups and stakeholders

Desirable

• Experience supporting workforce development, education or quality improvement initiatives
• Experience working with multidisciplinary teams
• Experience of ARRS roles, medicines optimisation, pharmacy services or Training Hubs

Skills and Abilities
Essential

• Excellent organisational and administrative skills
• Strong communication and interpersonal skills
• Ability to build and maintain effective working relationships
• Ability to work independently and manage competing priorities
• Ability to analyse information and produce accurate reports and summaries
• Strong IT skills including Microsoft Office applications and Teams
• Ability to coordinate projects and monitor delivery against agreed objectives
• Ability to support and engage a diverse workforce across multiple organisations

Knowledge
Essential

• Understanding of workforce development and training principles
• Understanding of the challenges facing the primary care workforce
• Understanding of integrated neighbourhood working and multidisciplinary teams
• Understanding of medicines optimisation, pharmacy workforce or ARRS roles

Others
Essential

• Enthusiasm for workforce development and service improvement
• Collaborative approach to team working
• Ability to work flexibly across multiple projects and priorities
• Commitment to equality, diversity and inclusion

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.