Job summary

• Are you a HCA looking for a new career path?
• Have experience working in General Practice?
• Want to be part of a rapidly growing organisation?
• Thrive in a busy working environment?

If this sounds like you, then we would love to hear from you!

Hastings & Rother Healthcare is an innovative organisation, which continues to expand. We have an exciting opportunity for candidates to showcase their skill set as an in our full time Quality & Improvement Care Coordinator role. Previous experience of working in a busy general practice environment is essential.

Benefits

• Flexible working patterns
• Access to EAP
• Access to the NHS pension
• Five weeks annual leave plus bank holidays

Main duties of the job
Based within the Quality Improvement Team (QIT), you will play a pivotal role in helping the Practice deliver high quality, outcome-focused care. You will take ownership of allocated patient recall pathways by contacting patients and booking appointment and support a range of clinics, including Diabetes Year of Care reviews, Severe Mental Illness (SMI) health checks, as well as contributing to joint heart failure review clinics.

This role offers a true blend of clinical and non-clinical responsibilities.

Alongside data-led recall and quality improvement activity, you will deliver hands-on HCA-led care, carrying out elements of Diabetes Year of Care reviews and SMI physical health checks in line with national guidance and practice protocols.

You will also be an integral part of the teams ad-hoc clinics, which are developed in response to ongoing reviews of QOF targets and performance. Working closely with GPs, nurses, and the wider multidisciplinary team, you will help ensure timely patient reviews, accurate data capture, and effective engagement.

Through proactive collaboration and intelligent use of practice and patient-level data, you will help improve outcomes for people living with long-term conditions while supporting the Practice to achieve QOF and locally commissioned services and meet its contractual and performance objectives.

About us
Hastings & Rother Healthcare (HRH) consists of three GP practices within Hastings and St Leonards. We are an organisation that is rapidly expanding and we currently cover the largest patient population in Hastings & St Leonards.

We reserve the right to close this advertisement early if we receive a high volume of applications.

HRH monitor the use of AI during the recruitment process. If it is apparent that you have used AI to complete the application, you may be asked about this prior to shortlisting in order to determine if your application should progress.

Details
Closing date: 23 November 2026
Salary: £25,810.71 to £30,444.91 a year. HRH ordinarily appoint at the bottom of the bracket.
Contract: Permanent
Working pattern: Full-time, Part-time
Reference number: A3728-26-0019
Job locations: Warrior Square Surgery, Marlborough House, Warrior Square, St Leonards on sea, East Sussex, TN37 6BG

Person Specification
Qualifications

• Essential: Care Certificate
• Essential: Minimum requirement of GCSEs A-D including a C in English or equivalent

Experience

• Essential: Previous experience of working in general practice
• Essential: IT literacy including good proficiency in word processing, excel and data entry.
• Desirable: Experience/competence in blood pressure checks, venepuncture and ECGs and using a doppler for foot checks.

Knowledge and Skills

• Essential: Knowledge of general office procedures.
• Essential: Good interpersonal skills and a willingness to work flexibly as part of a team.
• Essential: Understand and have a commitment to the principles of equal opportunity and diversity.
• Essential: The ability to be patient, caring, calm and empathetic.
• Essential: Show a capacity to work alone and the ability to keep calm under pressure.
• Desirable: Intermediate/advanced understanding of MS Excel
• Desirable: Knowledge of EMIS
• Desirable: Working knowledge of chronic disease/conditions such as heart disease, COPD, diabetes and their management.
• Desirable: Awareness of Long Term Conditions.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Hastings & Rother Healthcare
Employer's website: https://hastingsandrother.healthcare/

For questions about the job, contact: HR Team, sxicb-esx.hrhhumanresources@nhs.net