Job title: Specialist Case Manager
Location: Home based with a requirement to cover clients within 2 hours from home address (Full UK driving license + own transport are essential, mileage is paid)
Salary: Starting from £48,500 per annum FTE
Status: Permanent (salaried or flexible hourly contracts available)
Working Hours: Part Time & Full time (37.5 hours) contracts available with a minimum requirement of 21 hours over 3 days
Interview Dates/Closing Date: 30th Nov 2026. Interviews will be taking place on the 7th, 8th and 14th December at our offices

ILS Case Management is part of HCML and brings over 30 years of experience as a leading provider of case management services. We specialise in supporting children, young people, and adults with catastrophic injuries, delivering tailored, person-centred care.

We are seeking a number of qualified and compassionate healthcare or social care professionals to join ILS as a Specialist Case Manager, supporting individuals with complex clinical needs to maximise their independence, wellbeing, and quality of life. Working collaboratively with clients, families, multidisciplinary teams, and external agencies, you will coordinate and oversee bespoke rehabilitation, care, and support programmes, ensuring safe, person-centred outcomes.

You must be based within any of the following regions:

• Bedfordshire
• Berkshire
• Buckinghamshire
• Cambridgeshire
• East Sussex
• Greater London
• Hampshire
• Hertfordshire
• Kent
• Northamptonshire
• Oxfordshire
• Rutland
• Surrey
• Warwickshire
• West Sussex
• Wiltshire

Purpose of Role
To provide a service to ILS Clients that is devoted to the coordination, rehabilitation, care and support of people with complex clinical needs. To provide a service that aims to facilitate Client’s independence and improve their quality of life; whilst acknowledging safety issues.

Key Responsibilities

• Assessments of clients’ function & needs
• Producing accurate and detailed formal reports including identification of time required to undertake tasks
• Planning and reviewing goals
• Providing risk assessments and identifying safeguarding concerns
• Acting as an advocate for clients
• Supporting clients and their families
• Liaising with professionals and other agencies on the client’s behalf
• Recruiting and managing Care Teams
• Commissioning & coordinating multi-disciplinary teams
• Completing and producing all necessary paperwork in relation to the Client as required by the Care Quality Commission
• Attendance at court as required

Essential Criteria

• Qualified healthcare or social care professional (e.g. Occupational Therapist, Physiotherapist, Nurse or Social Worker) with current HCPC, NMC or SWE registration and an up-to-date CPD portfolio
• Strong experience working with Children and Young People 0-25 year old and their families
• Clear understanding and application of the principles of the mental capacity act 2005
• Experience undertaking complex assessments, risk assessments, and supporting clients with complex needs
• Strong understanding of the UK health and social care system and rehabilitation principles
• Proven ability to work autonomously, manage competing priorities, and meet deadlines
• Experience working within community-based settings, maintaining professional boundaries and achieving positive client outcomes
• Excellent written and verbal communication skills, including report writing and case documentation
• Competent in Microsoft Office and confident using digital systems
• Ability to lead, motivate and coordinate multidisciplinary teams
• Flexible approach to travel and working arrangements, with access to own transport

Desirable Criteria

• Previous case management experience
• Knowledge of care package development, staff recruitment, supervision, and performance management
• Experience liaising with solicitors, deputies, and the Court of Protection, including attendance at court proceedings
• Awareness of relevant Health & Safety and Employment legislation
• Experience working remotely and creatively developing solutions that go beyond standard service provision

Company Benefits

• Health Cash Plan, including claims for dental, optical, and chiropody costs, plus free cover for dependent children
• 24/7 Digital Health: virtual GP helpline and Employee Assistance Programme (EAP)
• Mental Health Support: up to 8 fully funded face-to-face counselling or CBT sessions
• Pension Scheme and Pension Salary Sacrifice
• Death in Service benefit equal to 4x base salary
• Payroll Giving
• Annual Leave: 25 days plus BH, plus Birthday Leave
• Option to buy or sell up to 3 days of holiday each year
• Up to 2 fully paid Volunteering/Community days per year
• Enhanced Maternity and Paternity policies, plus Company Sick Pay
• Professional subscriptions and registrations funded post-probation, plus internal promotion and secondment opportunities
• Annual pay reviews, staff awards, and regular events and activities

ILS is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.