Location: Keynsham, Bristol, United Kingdom
Department: Integrated Care Operational (BSW)

As a result of continued growth, HealthHero are seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on a part-time, permanent basis.

Our shift patterns are varied, inclusive of weekday evenings, weekend work and a commitment to working some overnight sessions (23.00-8.00). Shift patterns and rota flexibility can be discussed at the application stage.

About the role
As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality.

We offer a rolling 4-week rota pattern, agreed following a successful interview. You will play a vital role in supporting the delivery of care to patients across the Bath and North East Somerset, Swindon and Wiltshire area, working alongside experienced clinicians and operational colleagues.

This varied and rewarding role involves providing non-clinical support to clinicians and patients using the NHS 111 and GP Out of Hours service.

A degree of flexibility is required and there may be occasional opportunities to work additional hours to support service demand and operational requirements.

Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon. Your rota may include:
Monday – Friday 18:15/18:30 – 23:00 (Evenings)
Monday – Friday 23:00 – 08:00 (Overnights)
Saturday – Monday 08:00 – 08:00 (AM/PM/Evening or Overnight Shifts)
Overnight working will be required as part of this role and will make up part of the required working rota (23.00-8.00).

Your key duties will include

• Driving clinicians to the patient's home in a safe and legal manner – adhering to current driving regulations.
• Performing basic vehicle checks at the beginning and end of shifts – ensuring they are roadworthy, fuelled and fully equipped.
• Accurately recording all medications and consumables used while on shift.
• Being the first point of contact for the patient or carer/relative in designated Treatment Centres.
• Supporting clinicians while on shift.
• Communicating with patients both in person and via the telephone (comfort & welfare checks).
• Ensuring the Treatment Centre is kept clean and tidy.
• Using a variety of computer systems to accurately maintain stock levels of medication and consumables.
• Replenishing car stock at the end of your shift.
• Understanding stock rotation and expiry dates on weekly delivery of medications and consumables.

Full training will be provided.

The role requires a flexible and resilient approach, including periods of prolonged sitting (for example, at a reception desk or in a vehicle), alongside physically demanding tasks such as moving and carrying emergency equipment and delivering CPR at floor level when required. You must be comfortable working in both clinical and mobile environments.

All successful candidates will be required to undertake and pass a driver's medical in line with role requirements.

About you
You will be well organised, hardworking and personable, joining an established team supporting the Integrated Urgent Care service. You will be required to:

• Confidently interact with patients, relatives and carers.
• Demonstrate compassion and respect.
• Possess excellent attention to detail.
• Have strong administration skills.
• Be personable, engaging and reassuring.
• Work confidently under pressure and act professionally in emergency or stressful situations.

A full UK driving licence (with no more than 6 registered penalty points) is essential, and you should possess a good level of driving experience.

About us
HealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.

Services include telephone clinical assessment and consultation, video consultations, face-to-face appointments at treatment centres, home visits for patients unable to travel, clinical assessment and advice following NHS 111 referrals, and in-hours care coordination.

As part of the HealthHero Group, we exist to simplify healthcare and improve lives. HealthHero is Europe's largest digital health provider, delivering four million consultations each year.

What we offer

• A rewarding role where you will make a real difference to patients and clinicians across your local community.
• Enhanced rates for evening, weekend and overnight working, with the opportunity to earn up to £18.40 per hour.
• Holiday entitlement of up to 33 days per annum inclusive of bank holidays.
• Company pension scheme.
• Simply Health cash plan membership.
• Life assurance.
• Free staff parking.

Apply
Contact the Recruitment Team at recruitment-team@healthhero.com. Closing date: Friday 20th November 2026 (5pm).

An Enhanced DBS will be applied for upon confirmation of appointment. HealthHero reserves the right to close this job early. Unable to offer a sponsor licence to candidates requiring sponsorship. HealthHero is a certified Disability Confident Employer and welcomes applications from all suitably qualified candidates.