About HeliosX
Founded in 2013 by Dwayne D’Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise.

We’ve earned the trust of millions of people worldwide through category-leading products and well-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. In 2025, HeliosX treated more than 1.7 million patients globally and reached £781m in revenue, representing +337% year-on-year growth.

Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. 2026 is a step-change year. Our ambition is to reach £1.6bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio.

About the Role
The Senior Product Manager we are seeking will be excited to take end-to-end ownership of the customer lifecycle. You'll own the customer experience across our weight loss and/or sexual health products in the UK & US, where we serve over 1.5 million customers. You'll move fast, run high-velocity B2C experiments, and obsess over what drives retention and lifetime value.

What you'll be doing

• Support to develop the product strategy, assisting our customers throughout their health journey.
• Collaborate with the user research to build an in-depth understanding of the customer, their pains & jobs to be done, and where the opportunities exist for delight and for differentiating experiences
• Serve as the primary liaison between stakeholders and the development team, facilitating clear communication to ensure alignment on product goals and requirements, and bringing insights into the organisation, celebrating successes and managing risks
• Work closely with a cross functional team including development, clinical, operations and growth to deliverable measurable outcomes.
• Participate in Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, fostering a culture of continuous improvement.
• Leverage data analytics to inform product decisions, monitoring performance, user feedback, and market trends for continuous improvement.
• Manage and prioritise the product backlog, writing detailed user stories and acceptance criteria to ensure the development team clearly understands requirements. You will define test cases, participate in testing, and ensure high-quality product releases.
• Continuously evolve the product roadmap, ensuring timely delivery of milestones and adapting as necessary.
• Maintain comprehensive (but lean) product documentation, including user guides, technical specifications, and release notes.

Who you are

• Minimum of 3 years of experience in a product management role.
• Strong understanding of software development processes and technologies.
• Exceptional customer orientation and empathy, ability to synthesise both qualitative and quantitative customer insights to focus on core problems
• Excellent verbal and written communication skills. Ability to clearly convey technical concepts to non-technical stakeholders.
• Strong problem-solving abilities and a data-driven mindset. Experience with data analysis and visualisation tools.
• Proven ability to lead and motivate cross-functional teams. Strong organisational and time management skills.

Benefits

• Generous equity allocations with significant upside potential
• 25 Days Holiday (+ all the usual Bank Holidays)
• Private health insurance, along with extra dental and eye care cover
• Employee Pension with Smart Pensions
• Enhanced parental leave
• Cycle-to-work Scheme
• Electric Car Scheme
• Free Dermatica and MedExpress products every month, as well as family discounts
• Home office allowance
• Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside a free audible subscription)