Herefordshire and Worcestershire Health and Care NHS Trust

Outpatient Manager
The closing date is 23 November 2026

Job summary
We have a fantastic opportunity for a Band 7 Outpatients Sister within the Outpatients Department at Malvern Community Hospital and Evesham Community Hospital. The role will involve managerial duties as well as working clinically for a limited amount of hours. The clinics are very varied in both medicine and surgical nature. We have very welcoming teams, who go above and beyond for our patients, aiming to provide the best possible service. If you enjoy variation, this may be of interest to you.

Applicants must read the attached guidance notes before submitting your application for full understanding of Trust requirements.

Main duties of the job
Managerial duties-assisting with rosters, clinic management, finance of room hire and Department budgets, audits and staff personal development reviews.

Clinical role - Caring for patients in a holistic manner during their visit, ensuring clinics are set up and run smoothly, chaperoning patients during any examinations/procedures, performing patient observations and assessments. You will also have the opportunity to work in the Day Case Unit at Malvern, carrying out blood transfusion and Intravenous antibiotics.

We are dedicated to providing high standards of care to achieve the best outcomes for our patients.

About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

Job description
The Outpatients Manager is responsible for the operational, professional and clinical leadership of outpatient services across Malvern and Evesham Community Hospitals. The post holder will provide visible leadership, ensuring safe, effective, patient-centred services that meet Trust objectives, national standards and waiting time requirements. The role has responsibility for the day-to-day management of outpatient services and the delivery of high-quality care across a wide range of medical and surgical specialties, these include Paediatrics, Dermatology, Gynaecology, General and Respiratory Medicine, Trauma and Orthopaedics, General and Vascular Surgery, Urology, Ophthalmology, Gastroenterology, Pain Management, Rehabilitation and Genetics. The post holder will support the development of outpatient services through leadership, workforce development, clinical governance, service improvement and performance management, working closely with consultants, operational teams, matrons and multidisciplinary colleagues. The post holder will ensure efficient patient pathways, excellent patient experience and continuous improvement in quality, safety and productivity.

For full details of the duties and criteria please refer to the job description and person specification attached.

Person Specification
Essential experience

• Significant clinical experience within community hospital, outpatient or related healthcare settings
• Experience at Band 6 level or equivalent leadership position
• Experience of managing teams and supervising staff
• Experience of outpatient service delivery and performance management
• Experience of workforce planning and roster management
• Experience of clinical governance, incident investigation and risk management
• Experience of quality improvement, audit and service evaluation
• Experience of managing patient pathways and service redesign
• Experience of recruitment, appraisal and staff development
• Experience of interpreting performance data and developing action plans

Essential qualifications

• Registered Nurse (Adult or Mental Health), Occupational Therapist or Physiotherapist
• Degree or equivalent professional qualification
• Leadership and management development relevant to the role
• Evidence of continuous professional development
• Practice Assessor/Mentor qualification or equivalent

Desirable

• Previous Band 7 management experience
• Experience working across multiple sites
• Experience of budget management
• Business planning and financial management process
• Quality Improvement Qualification

Essential knowledge

• Clinical governance and patient safety
• National waiting time standards and outpatient performance requirements
• Safeguarding and infection prevention and control

Essential additional criteria

• Ability to travel between Trust sites

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check. Applications from job seekers who require current Skilled worker sponsorship are welcome. Applicants must have current UK professional registration. Employer contact: Matron Marisa Manning, Marisa.Manning@nhs.net, 01684612635.