Job summary
As HUC's most senior nurse and clinical quality leader, you will set the strategic direction for our nursing and Allied Health Professional workforce and embed a culture of clinical excellence across all services. You will be the visible guardian of patient safety, safeguarding, infection prevention and control, and clinical governance, providing board-level assurance to regulators, commissioners and the Board.

This is a high-impact role for an inspirational leader who thrives in complex, fast-moving environments and wants to drive innovation, reduce serious incidents, and improve outcomes through digital triage, telehealth and multidisciplinary models. You will champion our "Build Your Own" ethos by creating clear career pathways, preceptorship, mentorship and CPD that help colleagues grow and stay. Working closely with the CMO, Operations and People teams, you will influence service design, quality strategy and workforce development while representing HUC externally as a trusted clinical voice. If you are passionate about leading change, developing people and delivering outstanding care, this role offers the platform to make a lasting difference.

Main duties of the job

• Provide strategic clinical and operational leadership for HUC's nursing and AHP workforce, setting standards that promote clinical excellence and patient-centred care.
• Lead delivery of the Quality Strategy, owning clinical governance, incident reporting, risk management, audit and learning from harm to drive continuous improvement.
• Hold organisational accountability for safeguarding (adults and children) and infection prevention and control, ensuring compliance with national legislation and best practice.
• Ensure regulatory compliance (CQC, NHS England, UKHSA), prepare inspection evidence and provide board-level assurance on safety, quality and mandated reports (e.g. Quality Account).
• Develop and implement a professional education and career framework aligned to "Build Your Own", including competency frameworks, preceptorship, mentorship and CPD to grow and retain talent.
• Line manage the Head of Nursing and Quality, Head of AHPs and IPC, and lead the new Patient Ambassador role, ensuring visible clinical leadership and support for the workforce.
• Partner with the CMO, Operations and executive colleagues to shape innovative service models, digital triage and telehealth, and to collate quality and safety reports that inform board decisions.

About us
HUC provides the NHS 111 and Out of Hours service to over 4.5 million patients across the East, and the South West of England. HUC is an exciting and supportive place to work and we have a wealth of knowledge across the organisation, ensuring we get the most appropriate outcome for every patient.At HUC, you will also benefit from:

Exclusive Discounts: Unlock amazing savings on shopping, travel, and entertainment through Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered!

NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.

Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.

Recognition and Rewards: Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.

Financial Perks: Take the stress out of money matters with free financial advice and smart savings options through our Credit Union.

Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.

Job responsibilities
Please see the attached job description and person specification for full details including main responsibilities.

Please note you must have a full, unrestricted right to work in the UK. We are unable to provide visa sponsorships.

Person Specification
Essential

• Registered NMC professional
• Master's level qualification in nursing or equivalent demonstrated title
• Non-Medical Prescriber qualification
• Significant experience in a senior clinical and/or nursing leadership role
• Experience supporting nursing workforce development and revalidation
• Strong leadership of multi-professional teams and evidence of integrated cross functional working across teams
• Evidence of working clinically at Band 7 within Urgent / Primary care

Desirable

• Management or leadership qualification
• Experience working across urgent or out-of-hours services
• Involvement in multi-agency safeguarding, legal proceedings, or coronial work

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applicants must have current UK professional registration.