Job summary
Looking for a role that fits around your life while making a real difference?

Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive the care they need--when they need it most. We support 4.5 million people with vital NHS 111 and Out of Hours GP services, 24/7, 365 days a year.

At our Welwyn Garden City site, we have rota availability for various overnight shift patterns.

To get started, you'll need to complete a comprehensive 6-week training programme, Monday to Friday, 9am-5pm. Pathways Training will start on Monday 19th October 2026.

Main duties of the job
Your Role: Make Every Call Count

Be the First Point of Contact Handle urgent and non-urgent calls, helping patients get the care they need quickly and safely.

Use NHS Pathways with Confidence Assess symptoms using NHS Pathways and direct patients to the most appropriate healthcare professional or service.

Provide Reassurance When It Matters Most Use your listening and communication skills to offer clear advice and accurate guidance.

About us
Why HUC?

Start a Meaningful Career For many people, this role is the first step into a rewarding healthcare career.

Be Part of Something That Matters You'll be the voice patients hear when they need help, reassurance or urgent guidance.

Fully Funded Training Our comprehensive 6-week full-time training programme gives you the confidence and skills you need to succeed.

Great Benefits NHS Pension, NHS Discounts, Wellbeing Hub and more.

Supportive Team Culture Join a workplace where colleagues support each other and succeed together.

Job responsibilities
For a full job description and full person specification, along with more details about our organisation, please see attached documentation,

111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.

Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).

We reserve the right to close this vacancy early, should we receive sufficient applications.

Please do not apply through any third party websites, please only apply through TRAC.

Person Specification
Essential

• Lives within 60 minute commute
• Has Customer Service Experience
• Has the right to work in the UK
• Can commit to 6 weeks full time training (9am-5pm Monday- Friday)

Desirable

• Previous Call Handling Experience

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.