Job summary
We have an exciting opportunity to join our team as a full-time Senior Analyst within the Cadence team in the Information Technology Clinical Systems (ITCS) directorate. This role offers the chance to develop your programme management experience within the NHS while supporting the continued optimisation and stability of the Epic Electronic Health Record (EHR).

ITCS Senior Analysts support and maintain a portfolio of Epic and non-Epic systems that underpin the delivery of digital services across Guy's and St Thomas' (GSTT) and King's College Hospital (KCH). We are looking for candidates with strong digital aptitude, excellent problem-solving skills, and an understanding of NHS workflows. The role requires the ability to manage competing priorities while building effective relationships with clinical, operational, and technical stakeholders.

Working within a supportive team led by an Application Manager and Deputy Application Manager, you will collaborate with stakeholders to review, design, configure, test, and deploy Epic workflows and clinical content. You will also provide timely support to end users, resolve system issues, and contribute to optimisation projects, software upgrades, and future platform enhancements.

This role requires hybrid working with a 50/50 split and will necessitate travel between Guy's and St. Thomas', King's College Hospital and Royal Brompton and Harefield sites.

Main duties of the job

• Managing, co-ordinating and leading the configuration requirements and ensuring build is delivered in a timely way.
• Working with the appropriate stakeholders to analyse, negotiate and facilitate agreement for change to high-impact or critical workflows and current working practices, whilst managing expectations and resolving conflicts when necessary;
• Being a member of the multi-disciplinary configuration team, ensuring a consistent approach to the configuration and integration between the Epic modules and across the wider team;
• Being a key member of a designated Configuration and Application team ensuring design integrity
• Analysing and suggest ways to improve current workflows and working practices;
• Assisting with preparation for the testing and upgrading of the system to ensure it is safe, usable, secure and robust;
• Work with the clinical systems teams to support complex Epic, and other, software demonstrations and present information on the team's progress to the appropriate forums, adapted in a way in which makes it easy for the audience to understand;
• To assist in the delivery of the Trust's EHR system

About us
The Trust provides a full range of local and specialist services across its five sites. Transforming Healthcare is the vision at the heart of the King's Strategy - 2026 to 2031. Together, we are pursuing six strategic ambitions: delivering high-quality patient care; being a great place to work; leading pioneering research, innovation and education; building strong and successful partnerships; providing timely and efficient care; and ensuring long-term financial sustainability. Achieving these ambitions will require all of us to work as one Team King's, united by a shared commitment to our values of being caring, collaborative, inclusive and innovative. By living these values every day, we will transform healthcare for our patients, our communities and each other

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

Job responsibilities

• Recording and responding to comments and complaints on the proposed system, resolving complex problems and dealing with unanticipated issues, referring only where necessary;
• Actively monitoring the systems on a regular basis for user or system errors or problems, working with the Band 6 Support Analyst;
• Managing, co-ordinating and leading the configuration requirements and ensure build is delivered in a timely way.
• Negotiate and persuade senior Trust staff to accept changes to working practices which will improve efficiency, patient flow and/or patient experience;
• Work with Principal Trainers to ensure awareness of build development and changes;
• Work with Principal Trainers to incorporate feedback from training sessions into future developments or make urgent configuration changes to build as appropriate;
• Initiate, arrange, chair and/or participate in meetings between senior Trust staff and/or DT&i colleagues to discuss workflows and/or areas of concern and/or take notes of any action points;
• Use conflict resolution strategies in response to barriers of understanding or acceptance faced by or from the configuration teams and/or wider Trust audience;

See the full job description and person specification for more details
**Please note that candidates who do not hold a current Epic certification will be required to undertake and pass an online Epic Sphinx assessment once shortlisted as an interview pre-requisite**

Person Specification
Education/ Qualifications
Essential

• Degree level qualification or equivalent experience
• Post qualification Masters degree, or significant experience in Healthcare equivalent to Masters degree level
• Evidence of further clinical training in a specific clinical field
• Evidence of configuration expertise used in an Enterprise solution

Desirable

• PRINCE2 Foundation
• ISEB Business Analysis Diploma

Previous Experience
Essential

• Proven experience of clinical environment and delivery of clinical care or significant experience in a clinical analyst role and within a systems development environment preferably within the NHS or health care related field
• Healthcare system design and configuration experience
• Significant experience of interpreting business/clinical requirements and considering the impact on IT services
• Demonstrable experience of producing qualitative work in very aggressive timescales
• Demonstrable experience documenting and mapping workflows as well as the results of the clinical analysis

Desirable

• Experience in change management with respect to the relationship between clinician, business processes, risk management and solution functional capabilities.

Skills/ Knowledge/ Ability
Essential

• Experience in the analysis and design of clinical solutions to meet clinicians' and business requirements.
• Proven ability to present a range of highly technical and highly complex information clearly and concisely in potentially contentious situations.
• Ability to plan ahead, prioritise and manage change in a formally controlled yet, pragmatic fashion
• Ability to manage multiple streams of work simultaneously

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details
Employer name: King's College Hospital NHS Foundation Trust
Address: Cross Site GSTT and KCH, Denmark Hill, London, SE5 9RS, United Kingdom
Employer's website: https://www.kch.nhs.uk/ (Opens in a new tab)

Employer contact details
For questions about the job, contact: Application Manager (Grand Central & HIM), Imelda Shannon, imelda.shannon@nhs.net

Details
Date posted: 28 September 2026
Pay scheme: Agenda for change
Band: Band 7
Salary: £58,133 to £65,261 a year per annum inc HCA's
Contract: Permanent
Working pattern: Full-time
Reference number: 213-CORP-8213110-A
Job locations: Cross Site GSTT and KCH, Denmark Hill, London, SE5 9RS, United Kingdom

Supporting documents
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