Lancashire Teaching Hospitals NHS Foundation Trust
SAFE Centre Crisis Worker BANK

The closing date is 19 November 2026

Job summary
When people need us, we are there for them every step of the way. Working in our SAFE Centre, you will provide patients with safe, professional and empathetic support.

Our team supports victims of sexual assault who come to us at their most scared and vulnerable. Ensuring they feel safe, secure and comforted is a vital part of helping them navigate this difficult experience.

You will support patients whilst clinical colleagues undertake forensic examinations. Your role is invaluable in ensuring they feel cared for and listened to. Having a friendly face to guide them through each stage can provide great comfort and help them relax as much as possible under the circumstances.

You must be available for a minimum of 4 on-call duties per month. Shifts are 12 hours:

• 07:00 - 19:00
• 19:00 - 07:00

Night-time availability is a priority, as this is currently our largest gap in rota provision.

You will also be required to attend a minimum of 4 team meetings and group supervision sessions per year.

Post holders receive the Agenda for Change on-call fee for each 12-hour duty. If called out, you will be paid 1.5 times the Band 4 hourly rate for the hours worked.

We are currently working to increase the on-call fee, with further details to be confirmed.

Main duties of the job

• You will help ensure that there is a welcoming environment when patients and visitors access the Centre.
• We help explain the processes our patients will go through, the procedures they will undertake, take down accurate information to ensure we capture everything and help them most of all by being there when they need us the most.
• You will assist with the administration and management of patients accessing our SAFE Centre. This includes crisis management and patient advocacy and assisting with emergency out of hours crisis telephone calls.
• Your sensitive, non-judgemental nature and engaging communication style will ensure the provision of effective advocacy support and telephone support to callers.
• Calm natured, you'll provide information to enable patients to make informed decisions in relation to the self-referral option, medical care, forensic examination, making a police report and onward referrals.
• As well as supporting our patients, you will also ensure a high standard of DNA decontamination between forensic cases by undertaking a forensic clean down. This is a vital part of the role and its importance cannot be underestimated.
• Candidates must also be aware that there is a future requirement for all SARC staff to provide a DNA sample for elimination purposes.

About us
We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area and give specialist care to 1.5 million people across Lancashire and Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients and staff, ensuring we keep thriving and delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people and do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills and enhance your career path.

You'll make an impact, be challenged to think differently, be bold and help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

Details
Date posted: 13 November 2026
Pay scheme: Agenda for change
Band: Band 4
Salary: £28,392 to £31,157 per annum, pro rata
Contract: Bank
Working pattern: Part-time
Reference number: 438-PB5070
Job locations: Lancashire SAFE Centre, Preston, PR2 9HT, United Kingdom

Job responsibilities
Crisis management

• To know and understand the processes and procedures involved in attending the Lancashire SAFE Centre and to explain these clearly to the patient to gain informed consent for examination.
• To prepare the pre and post examination areas of the Centre in readiness to receive patients and to ensure that all areas are left in a forensically clean state.
• To offer a confidential and supportive environment in which to enable the patients to regain control.
• To always ensure privacy for patients.
• To offer information to enable informed decisions to be made in relation to forensic medical care, counselling and supporting a prosecution.
• To liaise with co-workers at the Centre, including Sexual Offence Examiners and Police Officers.
• To ensure that any action that is taken is consistent with the patients wishes.
• To explain the Safeguarding procedures to patients and to make Safeguarding referrals where indicated.
• To offer follow-on services as appropriate.
• To run the monthly Lancashire Paediatric GUM Clinic with the allocated Forensic Physician.

Administration and support

• To maintain accurate record keeping of all activity in the relevant documentation.
• To maintain confidential client notes and colposcope videos.
• To fully complete the Data Collection Sheet prior to maintaining the computerised data base.
• To liaise with the Centre Manager in relation to actions taken in line with Centre and Trust policies and procedures.
• To participate in general administrative duties in relation to the smooth running of the Centre when on call.
• To inform callers about the Centre services offered and provide information surrounding other voluntary and statutory services available in relation to sexual assault and other associated issues.
• To offer limited telephone support to callers requiring assistance surrounding sexual assault, adhering to Centre and Trust policies and procedures.

Training and development

• To engage with the training and development for Crisis Workers within the centre.
• To attend an initial local induction with the Centre Manager followed by an agreed period of shadowing and mentorship prior to becoming solo on the on call rota.
• To attend and keep up to date with mandatory training.
• Adhere to, have knowledge and understanding of the Centre and Trusts policies and procedures to ensure the smooth and safe running of the service.

Person Specification
Qualifications and Education
Essential

• Maths and English GCSE or equivalent
• Evidence of relevant further education

Desirable

• Level 1 Counselling

Knowledge and Experience
Essential

• Experience of dealing with individuals who have experienced emotional and/or physical trauma
• Experience working in health/social care setting

Desirable

• Experience of telephone support work such as Samaritans
• Understanding of issues relating to rape and sexual assault

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details
Employer name: Lancashire Teaching Hospitals NHS Foundation Trust
Address: Lancashire SAFE Centre, Preston, PR2 9HT, United Kingdom
Employer's website: https://www.lancsteachinghospitals.nhs.uk/

Employer contact details
For questions about the job, contact: SAFE Centre Quality Manager, Michelle Shattock, michelle.shattock@lthtr.nhs.uk, 01772523344

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