Job summary
Band 5 Senior Pharmacy Technician, Dispensary
Full time (37.5 hours) per week(plus rotational weekends and bank holidays)

An opportunity has arisen within the Pharmacy Department at Lewisham and Greenwich NHS Trust, for a motivated and enthusiastic pharmacy technician to join the University Hospital Lewisham dispensary team.

This is an ideal opportunity for pharmacy technicians from hospital and/or community backgroundwith ACPT qualification and relevant experience looking for a challenge to develop their skills as a senior technician in dispensary and pharmacy operations.

We are recruiting pharmacy technicians, registered with the General Pharmaceutical Council.

Main duties of the job
The pharmacy department consists of a range of staff from pharmacy assistants, through to registered pharmacy technicians and pharmacists and provides training for staff at all levels.

The dispensary team is fully pharmacy technician lead and made up of a mix of 10-20 multi-skilled staff including a core static team of senior pharmacy technicians and senior assistants.

The Trust provides a free and confidential support service delivered by Workplace Wellness, who are independent from the Trust, and offer you unlimited access to advice, information, coaching and counselling where appropriate. This Employee Assistance Program is available 24 hours a day, 365 days a year, and is there to help you manage all of life's events and support you through the challenges.

About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream

Details
Date posted: 25 August 2026
Pay scheme: Agenda for change
Band: Band 5
Salary: £32,073 to £39,043 a year
per annum plus HCAS (pro rata if part-time)
Contract: Permanent
Working pattern: Full-time
Reference number: 197-AO8658
Job locations: University Hospital Lewisham, High Street, London, SE13 6LH, United Kingdom

Job description
Job responsibilities
Key Result Areas & Performance:
Dispensary

• To organise the provision of all dispensary-based services, including inpatients, controlled drugs and clinical trials to agreed performance targets with guidance and support from the dispensary Lead Pharmacy Technician Dispensary Services and/or the Associate Chief Pharmacy Technician - Patient Services.
• To deputise for the Lead Pharmacy Technician Dispensary Services in their absence, taking responsibility for the smooth running of the dispensary and resolving problems as they arise.
• To use the right first-time procedure to manage the quality of dispensing in the dispensary. This will involve reviewing in-process errors and ensuring that actions are taken to address poor performance and reporting progress to the Lead Pharmacy Technician Dispensary Services.
• To assist the Lead Pharmacy Technician Dispensary Services with good stock control in dispensary, ensuring the efficient use of all resources, keeping waste to a minimum and encouraging the re-use of medicines when appropriate.
• To cover, where appropriate, the duties of the other senior dispensary staff in their absence.
• To assist with the preparation of the dispensary rota ensuring that all dispensary duties have sufficient staffing and that any issues are resolved.
• To provide regular activity and quality monitoring information and to use this information to maintain a quality service.
• To accurately dispense all prescriptions. Prescription types will include: inpatients; discharges; controlled drugs and clinical trials. This will involve inputting of patients details into the Ascribe computer system and subsequently produce dispensing labels. The label, prescription and product are collected together and assembled. Any additional items such as spoons and bags are also added. The prepared items are checked for accuracy and passed to the pharmacist/accredited pharmacy technician for final checking.
• To deal with complaints and safety issues, informing the Lead Pharmacy Technician -Dispensary Services at the earliest opportunity.
• To answer queries, both on the telephone and in person, with medical, nursing staff and seek help from a pharmacist when necessary.
• To investigate stock level discrepancies within the dispensary in line with current procedures.
• To assist with/write standard operating procedures for the dispensary.
• To assist in the distribution of FP10 prescription pads, ensuring secure storage arrangements in the pharmacy and when in use throughout the hospital.
• To assist with investigations into clinical incidents that occur in the dispensary.
• To ensure the daily workload for the dispensary is completed and information handed over to the pharmacist responsible for locking-up the department.
• To organise and conduct dispensary induction and training for staff whenever necessary
• To manage dispensary workflow and ensuring dispensary Key Performance Indicator (KPI) targets are achieved.
• To investigate and report dispensary incidents
• To ensure smooth and efficient running of dispensary services, working with the Lead Pharmacy Technician Dispensary Services and other Senior Pharmacy Technicians.
• To ensure safe management of Controlled Drugs in the dispensary

Accredited Checking Pharmacy Technician (ACPT) duties:

• Complete Accreditation (ACPT) according to CPPE scheme and local ACPT Policy.
• Conduct checking in dispensary in line with service needs .
• Provide constructive feedback when informing dispensers that they have made mistakes during dispensing.
• Report in-process errors using the Right First Time Procedure.
• Ensure that your knowledge is up to date by reading all pharmacy procedures relevant to the accuracy checking of dispensed medicines and the ACPT Policy.
• Contribute to the quality management of dispensing by suggesting improvements to practice and procedures.

Staff Management & Training

• To line manage staff, including:
• Regular appraisal of performance and objective setting
• Identification of training needs, personal development planning and evaluation
• Ensuring that all human resource policies, procedures and standards are understood and maintained

Person Specification
Qualifications and Training
Essential

• Level 3 NVQ Diploma in Pharmacy Service Skills QCF or equivalent
• Professional registration with the General Pharmaceutical Council (GPhC)
• Mandatory CPD to maintain fitness to practice
• Accredited Checking Pharmacy Technician (ACPT) qualification or willing to undertake

Desirable

• GCP training

Knowledge
Essential

• Good communication skills, both written and oral, of specialist clinical information.
• Able to make interventions assertively and appropriately
• Ability to work on own initiative and effectively as part of a team both within pharmacy and a multidisciplinary environment
• Ability to prioritise and plan work effectively alone and for a team including the ability to delegate appropriately
• Proficient in all Microsoft Office software with proven computer literacy and IT skills including: o Email Ability to manage difficult and complex issues or refer appropriately. A good understanding of Good Clinical Practice o Word processing, Excel

Desirable

• Ability to manage difficult and complex issues or refer appropriately.
• A good understanding of Good Clinical Practice

Experience
Essential

• Post registration experience in hospital / community pharmacy
• Working within a busy dispensary
• Demonstrable experience of training others

Desirable

• Previous experience of working in Clinical Trials setting
• Supervision of staff

Personal Qualities
Essential

• Be flexible in responding to demands of the service.
• Reliable, polite and approachable.
• Knows own professional and personal limitations and seeks advice where necessary.
• Enthusiastic for service development

Other
Essential

• Willingness to contribute to the general life and work of the Pharmacy and Trust.
• Willingness to participate in weekend, and Bank Holiday rotas as required.
• Able to work agreed hours
• Accountability - Takes responsibility for own actions and promotes good team working
• Openness - Shares information and good practice appropriately
• Mutual respect - Treats others with courtesy and respect at all times

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details
Employer name: Lewisham and Greenwich NHS Trust
Address: University Hospital Lewisham, High Street, London, SE13 6LH, United Kingdom
Employer's website: https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Employer contact details
For questions about the job, contact:
Patient Services Manager
Lewis Ryan
lewis.ryan2@nhs.net
07765562899

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applicants must have current UK professional registration.