Job summary
37.5 hours per week.

To work as part of a multidisciplinary mental health team providing high quality, person-centred care coordination and wellbeing-focused psychologically informed interventions for people experiencing severe mental health difficulties. The post holder supports service users, families and carers through collaborative care planning, risk assessment, recovery-focused interventions and ongoing monitoring to improve wellbeing, independence and recovery outcomes

The post holder works across a variety of settings including office, telephone, video consultation and community environments. They manage a caseload of service users with complex mental health needs, working collaboratively with families, carers, health and social care professionals, primary care services and third sector organisations.

The role operates under the supervision of appropriately qualified professionals and contributes to multidisciplinary care planning, service evaluation, clinical governance and the delivery of evidence-based wellbeing interventions. The post holder is expected to work autonomously within agreed protocols while seeking support and guidance when required.

This role may not be eligible for sponsorship under the Skilled Worker route.

Please note that Livewell may close the job advertisement earlier than the specified deadline.

All staff are expected to be able and willing to work across a 7 day service.

Main duties of the job

• Coordinate and manage a caseload of service users, acting as care coordinator where appropriate, to support recovery and monitor progress through multidisciplinary interventions.
• Undertake comprehensive assessments, gather information from service users, carers and relevant records, and contribute to the formulation of care and treatment plans.
• Develop collaborative, strengths-based and outcome-focused care plans with service users, families and carers.
• Deliver evidence-based psychologically informed wellbeing interventions including behavioural activation, graded exposure, problem-solving, sleep improvement, emotional management, confidence building and medication support.
• Undertake and contribute to complex risk assessments and risk management planning in partnership with multidisciplinary colleagues.
• Monitor service users' wellbeing, identify changes in presentation, and escalate concerns appropriately.
• Promote dignity, respect, choice and social inclusion, ensuring services are responsive to individual needs and preferences.
• Develop collaborative relapse prevention plans and manage endings and discharge processes safely and effectively.
• Liaise with health, social care, primary care and third sector partners to ensure continuity and coordination of care.
• Maintain accurate and timely records and contribute to service reporting, audits, evaluation and quality improvement activities.
• Report incidents, complaints, risks and service issues in line with organisational policies and governance requirements.

About us
Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.

As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.

We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.

We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.

Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.

Details
Date posted: 19 October 2026
Pay scheme: Agenda for change
Band: Band 5
Salary: £32,073 to £39,043 a year
Contract: Permanent
Working pattern: Full-time, Part-time, Job share, Flexible working
Reference number: B9832-2026-NM-10439
Job locations: Livewell Southwest, Crownhill Court, Tailyour Road, Plymouth, Devon, PL6 5DH, United Kingdom

Job responsibilities
4.1 Responsibility for People Management

• Provide supervision and day-to-day support to junior staff as directed by senior colleagues.
• Assist with staff induction, learning and development activities.
• Monitor the practice and development of junior staff and provide feedback to supervisory staff.
• Participate in appraisal and performance management processes where delegated.
• Demonstrate positive role modelling and clinical leadership behaviours within the team.

4.2 Responsibility for financial and/or physical resources

• Use organisational resources effectively and identify opportunities for efficiency improvements.
• Maintain the safe use and security of organisational equipment and property.
• Ensure resources are used appropriately in accordance with organisational policies and procedures.

4.3 Responsibility for administration

• Maintain accurate, timely and comprehensive clinical records using approved electronic systems.
• Plan and organise assessments, appointments and interventions for service users.
• Produce clear written reports, correspondence and documentation for service users and partner agencies.
• Ensure information is shared securely and in accordance with information governance requirements.
• Assist with data collection, service monitoring and evaluation activities.

4.4 Responsibility for people who use our services

• Provide direct support, assessment, care coordination and psychologically informed interventions to people with severe mental health difficulties.
• Work with service users experiencing significant distress and complex emotional needs.
• Conduct risk assessments and contribute to care and treatment planning.
• Work collaboratively with families and carers where appropriate and in accordance with the wishes of the service user.
• Participate in multidisciplinary reviews and communicate complex and sensitive information in a skilled and compassionate manner.
• Advocate for service users and support person-centred decision-making.

4.5 Responsibility for implementation of policy and/or service developments

• Contribute to audit, research and service evaluation activities and support implementation of findings.
• Participate in clinical governance arrangements and quality improvement initiatives.
• Support the implementation of organisational policies, procedures and service developments within the team.
• Participate in service promotion and development activities where appropriate.

4.6 Other Responsibilities

• Maintain and utilise information systems effectively to support safe and effective practice.
• Participate in research, audit and development activities relevant to the service.
• Ensure compliance with safeguarding, infection prevention, health and safety, risk management and information governance requirements.
• Participate fully in supervision, appraisal and mandatory training processes.

5. Communications and Relationships
The post holder will establish and maintain effective working relationships with service users, families, carers, multidisciplinary team members, primary care services, third sector organisations and other partner agencies.

The role requires highly developed communication skills to:

• Build therapeutic and supportive relationships with individuals experiencing significant mental distress.
• Communicate highly sensitive and complex information in a manner appropriate to individual understanding and circumstances.
• Participate effectively in multidisciplinary meetings and reviews.
• Provide detailed written reports and clinical documentation.
• Liaise and negotiate with partner agencies regarding care arrangements and support needs.
• Receive and utilise supervision constructively to enhance practice and service user outcomes.

6. Physical Demands of the Job
Physical Effort

• Regular travel between office, community and service user locations.
• Occasional participation in physical intervention training and management of challenging situations where required.
• Frequent use of display screen equipment and telephone/video consultation systems.

Mental Effort

• Sustained concentration when conducting assessments, care planning, risk assessments and maintaining clinical records.
• Frequent requirement to analyse complex information from multiple sources and make informed judgments.
• Managing competing priorities and caseload demands.

Emotional Effort

• Regular exposure to highly distressing circumstances and service users experiencing significant emotional distress.
• Managing complex risk situations and safeguarding concerns.
• Supporting service users and families through periods of crisis, relapse and recovery.

Physical Skills

• Standard keyboard and computer skills.
• Ability to utilise electronic record systems and communication platforms.
• Ability to undertake duties associated with physical intervention training where required.

Working Conditions

• Work undertaken across office, community, telephone and video consultation settings.
• Lone working may be required within agreed organisational procedures and risk management arrangements.
• Exposure to unpredictable and challenging behaviours associated with mental health presentations.

7. Additional Information for All Posts
The post holder is required to comply with all relevant policies and procedures pertinent to their post. Current versions can be found on the intranet or via your manager. The areas listed below are those Livewell Southwest currently places particular emphasis on. Failure to follow correct policies and procedures may result in disciplinary action.

7.1 Risk Management
In accordance with the Risk Management Strategy, employees will participate, whenever required, with the risk management process. They will support line managers by attending mandatory and statutory training, completing incident/accident forms for every adverse event or near miss that occurs, report all defects and complaints, and communicate any dangerous situation to individuals potentially at risk.

7.2 Health and Safety at Work
You must co-operate with those in authority and others in meeting the statutory requirements and in following policies and procedures. A copy of the Health and Safety Policy is available from the intranet or from the Risk Management Department.

You are reminded that in accordance with the Health and Safety at Work Act 1974 you have a duty to take reasonable care to avoid injury to yourself and to others affected by your work activities.

You will be notified where your post carries a requirement for immunisation.

You may be required to be able to undertake physical intervention training and participate in physical intervention as part of a physical intervention team and Basic Life Support (BLS).

Person Specification
Experience
Essential

• Experience of working with people with mental health needs gained through MHWP training and supervised practice

Desirable

• Lived experience of mental health issues or difficulties.

Knowledge
Essential

• Academic knowledge of working with people experiencing mental health difficulties gained through recognised MHWP training and supervised practice.
• Knowledge of psychologically informed interventions, care planning, recovery principles and risk management.

Skills and additional requirements
Essential

• Ability to establish therapeutic relationships.
• Effective verbal and written communication skills.
• Ability to undertake assessments and contribute to risk assessments.
• Ability to analyse information from multiple sources and contribute to formulation and care planning.
• Ability to plan and deliver psychologically informed interventions.
• Ability to prioritise workload and manage a caseload.
• Competent IT and record-keeping skills.
• Demonstrates the values of Livewell Southwest and trauma-informed practice.
• Commitment to social inclusion and challenging stigma.
• Ability to work independently and as part of a team.
• Flexible and reliable approach to work.
• Fitness to undertake duties associated with the role.

Qualifications
Essential

• Graduate Certificate (Level 6) or Postgraduate Certificate (Level 7) delivering the national curriculum for Mental Health and Wellbeing Practitioners (Adult Specialist Mental Health).

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details
Employer name: Livewell Southwest
Address: Livewell Southwest, Crownhill Court, Tailyour Road, Plymouth, Devon, PL6 5DH, United Kingdom
Employer's website: https://www.livewellsouthwest.co.uk/

Employer contact details
For questions about the job, contact: Practice Lead Jody Brooks, jody.brooks@nhs.net

Livewell Southwest values diversity and encourages applications from all sections of the community.