Job summary
We are recruiting personnel to join our Non-Emergency Transport service (NETS), mainly in the North West sector at Kenton Ambulance station.

You will work closely with colleagues to ensure that patient journeys are planned and delivered in the most effective and efficient way. You will provide assistance to others when problems or delays occur; by putting the patient first and ensuring that they arrive at their destination in a safe and timely fashion.

In your application and interview you will need to demonstrate the ability to empathise with patients and provide reassurance to those who need transport. Where necessary you will provide basic medical assistance in line with training provided by the London Ambulance Service.

Start date for the role is 15th February 2027.

Main duties of the job
The Non-Emergency Transport Service (NETS) is the London Ambulance Services transport service which deals with non-immediate life threatening, non-emergency calls, which are received by the LAS. NETS are commissioned to transport lower acuity patients to hospital who, from the information provided at triage or by other LAS staff on scene, do not appear to require any clinical intervention en-route and where transport to a definitive place of care is the main requirement. This reduces the requirement for this type of call for a paramedic resource and enables them to respond to the higher acuity calls. The primary purpose of these vehicles is to provide transport.

NETS staff do possess and have the ability to call on other LAS health professionals should the need arise. NETS crews are currently not trained to drive on blue lights and therefore cannot provide emergency transport. Therefore they will complete all journeys under normal driving conditions.

NETS currently operate between 7am and midnight, seven days a week.

As an Ambulance Person, you will be responsible for transporting non-emergency patients to various health care facilities.

Full time, working hours are 37.5 hours per week.

About us
The London Ambulance Service NHS Trust (LAS) is the largest free ambulance service in the world. We care for more than one-and-a-half million patients every year and are at the frontline of the NHS in the capital, covering the whole area within the M25.

We will provide you with training which will include basic ambulance and first aid skills, basic life support, patient assessment, manual handling, lifting and driving skills.

Job responsibilities
You will need to hold a manual UK driving license with Full C1 status, no more than 3 points. You will be required to work a seven day rotating shift pattern, covering the hours of 7 am to midnight initially, although with a view for this to potentially extend 24/7. We operate from six locations across London and you will be based at one of these either at Becontree, Bermondsey, Orpington, New Malden, Kenton or Camden. Most current vacancies are at Kenton and staff recruited are likely to be posted there.

This is an exciting opportunity to join the Ambulance Service and will allow you to develop the basic ambulance core skills required for further career progression and development within the Service.

Please see attached job description for further duties & responsibilities.

Please note within one week of application you will be asked to provide a Driver's Licence Summary Statement, please look out for this in your inbox.

Qualifications, Accreditations, Education
Essential

• Full British driving licence no more than three penalty points
• Good general level of education

Experience
Essential

• Effective social skills gained from dealing with the public

Desirable

• Dealing with the elderly or infirm in a voluntary or paid capacity

Knowledge and Skills
Essential

• Good interpersonal skills
• Ability to work in a team
• Good verbal and written communication skills (must be able to complete journey documentation paperwork accurately and legibly)

Desirable

• Familiarity with driving in and around London

Personal Abilities
Essential

• Proven interest in care work

Desirable

• Adhere to the Trust values and behaviours
• Demonstration of empathetic approach

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.