Job Detail

Contract type: Zero hours contract
Location: These positions are fully remote, applicants welcome from across the UK.
Application closing date: TBC

About the Role:
We are recruiting for flexible, remote team members to support our service during periods of increased demand, including annual leave and sickness cover. This is a non-clinical, administrative triage and coordination role. The primary focus is to support incoming enquiries and ensure clients are directed to the most appropriate service pathway in line with established protocols.

Important: This role does not involve diagnosis, clinical assessment, or treatment decisions.

Key Responsibilities:

• Respond to phone and email enquiries in a professional and timely manner
• Gather relevant information using structured intake templates
• Apply pre-defined triage protocols and decision-making frameworks (no independent clinical decision-making required)
• Direct clients to appropriate services or clinicians based on agreed pathways
• Book appointments in line with clinician availability, skillset, and service criteria
• Escalate complex or clinical concerns to appropriately qualified and registered professionals
• Maintain accurate and confidential records in line with data protection requirements

Who This Role Is Suitable For
We welcome applications from individuals with a background in Speech and Language Therapy (SaLT), including:

• Students (undergraduate, postgraduate, or apprenticeship routes)
• Speech and Language Therapy Assistants/Practitioners (SaLTAPs)
• Non-practising or HCPC-registered Speech and Language Therapists

Additional Details:
Shifts are offered on an ad‑hoc basis, primarily between 9am–5:30pm when cover is needed. There is no guarantee of hours, and candidates are free to accept or decline work offered. The successful candidates will be comfortable applying clinical reasoning, following Magic Words processes, and applying experience to support in triaging enquiries, screening concerns, and guiding clients into the most appropriate clinical pathway. This includes booking clients into therapists’ diaries reflecting the correct pathway, clinician skillset and expected clinical need. All successful applicants will be required to undergo a DBS check. We have multiple positions available, with the goal of securing reliable and consistent cover to support phone and email enquiries. The main focus of this role is to cover holiday / annual leave and sickness cover when required.

Salary: Starting from £12.71/hr, dependent on level of experience.
Job start date: TBD. We are in the beginning stages of accepting applications, an official closing date and start date will be updated here soon.

Culture & Benefits
We offer a supportive and collaborative work environment to those wishing to dedicate their time and energy to making a difference to the lives of people with speech, language and communication difficulties and differences. Our valued team members are able to achieve significant professional advancement along with the fulfilment of helping individuals unlock their full potential through truly transformative Speech and Language Therapy. Read more about our Culture & Benefits on our website.

Purpose & Values
We believe that everyone should have a voice and that being able to communicate your needs, dreams and ideas is fundamental. Magic Words provides transformative therapy and support to enable people with speech, language and communication difficulty and difference to connect and thrive. Read more about our Purpose & Values on our website.

Safer Recruitment
At Magic Words Therapy, we are committed to safer recruitment. This means that all successful applicants must undergo Enhanced with Barred List DBS checks (for both SaLTs and SaLTAPs) or standard DBS checks (for non-clinical staff with client contact) as well as checks on qualifications, references and proof of identity.

How to Apply
Got questions? Let’s talk first! Book an informal chat through our website before you apply. To apply for this position please complete the Application form through our website. We endeavour to notify all applicants of the outcome of their application within 10 days. Please note that our team are on leave or work minimal hours during the school holidays meaning that applications made during these times may wait longer for a response.

Tagged: Back Office, Support Staff