Milton Keynes Urgent Care Services
Integrated Healthcare Assistant

The closing date is 30 November 2026
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Job summary
The IUC Healthcare Assistant (HCA) Team will be responsible for delivering a multi-skilled role to support service delivery from the time of presentation through to departure. The role will require a caring and compassionate manner, respecting the service users privacy and dignity at all times. Alongside the provision of direct clinical care, the team will also provide an efficient, helpful, informative, and supportive clinical reception service in support of the Integrated Urgent Care delivery.

SPONSORSHIP IS NOT AVAILABLE FOR THIS ROLE.

Main duties of the job

• To work under the supervision of the qualified clinician team and Senior IUC HCA and to deliver care within your areas of competency.
• To supervise new staff and mentor them where required for example Band 2 Clinical Support Workers.
• To deal with all general enquires and explain procedures.
• To use clinical judgement and communication skills to assist in the initial assessment pathway procedures.
• To handle telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter patient information onto the electronic medical records system as part of the Initial Assessment Pathway and other clinical duties.
• To work with the Senior IUC HCA and other IUC HCAs and pharmacist assistants to support the pharmacy services when required to maintain stock levels and ensure that prescriptions are filed and forwarded to the prescription authority correctly.
• To participate in any new developments and training that arise in the IUC that lead to service improvement.
• Undertake any additional duties appropriate to the post as required from any appropriate location.

About us
Milton Keynes Urgent Care Services, situated on the Milton Keynes Hospital site, provides walk-in minor injury and illness services as well as the GP out of hours service 24 hours a day, 7 days a week. We are a Community Interest Company, proud of the reputation we have developed for working closely with the local healthcare community to provide safe and effective care.

For the right candidate we can offer a friendly and supportive working environment, competitive employment package including access to the NHS pension scheme and opportunities for learning and development.

Details
Date posted: 10 November 2026
Pay scheme: Other
Salary: £14.18 to £25.78 a year
Out of Hour Enhancements
Contract: Permanent
Working pattern: Part-time
Reference number: U0094-26-0008
Job locations: Milton Keynes Univ Hospital Campus, Standing Way, Eaglestone, Milton Keynes, MK6 5NG, United Kingdom

Job responsibilities

• To register all presenting service users into the electronic system and comply with specific Initial Assessment Pathways and Procedures.
• To work in close conjunction with the initial assessment multi-disciplinary team to provide a seamless delivery of care to service users.
• To undertake basic observations, record them appropriately in the medical record and act accordingly with qualified staff if needed.
• To undertake near patient testing such as: Urinalysis, HcG testing, Blood sugar monitoring, DVT/CRP testing.
• To carry out dressings and simple wound closure and wound care.
• To perform venepuncture as required.
• To act as clinical assistant and driver, accompanying clinical staff on home visits as necessary. If on the rota as clinical assistant for home visits the car should be left with a full petrol tank at the end of the shift.
• To maintain skills and knowledge and ensure that care is delivered according to the latest guidelines and best practice evidence available: maintain skills and keep up to date with clinical developments and best practices in areas relevant to urgent care delivery.
• Undertake training appropriate to the role, as agreed with the Senior IUC HCA and Practice Development Matron, and ensure that learning is shared and transferred into practice.
• Act always within own skills and competence.
• Attend all mandatory training as required to fulfill duties.
• To attend supervision and appraisal as directed.
• Ensure the ongoing safety of service users, staff and visitors through systematic assessment, monitoring and reviewing processes.
• To maintain standards of infection, prevention and control within the organisation.
• Ensure that clinical equipment is maintained in a safe, clean and functional state, reporting any failures or damage to the management team.
• The IUC Healthcare Assistant Team will be responsible for standards of infection prevention and control (IPC) within the waiting room area and will be responsible for ensuring that any spillages, including bodily fluids are attended to.
• Report all accidents and incidents promptly in accordance with local policies and procedures.

Safeguarding

• Be knowledgeable about adult and child safeguarding policies and procedures, ensuring that they are up to date with these processes and complete training as required in liaison with the Senior IUC Healthcare Assistant and Safeguarding Lead Matron.
• Will maintain compliance with the safeguarding mandatory training agenda and comply with any further training as necessary.
• Will have a responsibility to report suspected, observed or disclosed abuse.

Quality
The post-holder will strive to maintain quality of service delivery and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on your own and the team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet the patients needs.
• Participate in the audit process as required.
• To facilitate leadership and supervision clinically to the Healthcare Assistant Team whilst working in a clinical shift.
• To participate and work with the Management Team in the implication of new clinical systems.

General Requirements

• To be flexible about working hours on an internal rotation rota basis.
• To be approachable and supportive to other staff and service users.
• To attend staff meetings as appropriate and to be available for one to one sessions as needed.
• To maintain confidentiality at all times.
• To carry out any reasonable duties as requested by the Senior IUC Healthcare Assistant and Management Team.
• To be aware of and comply with safe practices as laid down by the Health and Safety at Work Act.
• To uphold and promote equal opportunities in employment practice and service delivery.

Person Specification
Qualifications

• Essential: Complete English Literacy Test.
• Desirable: Completed NVQ Level 3 Training.

Experience

• Essential: Computer literate.
• Desirable: Full UK driving licence. Competent in venepuncture. Competent in dressings and wound closure. Experience of working with an electronic medical records system. Understanding of safeguarding children and/or vulnerable adults.

Personal Qualities

• Essential: Able to use own initiative and respond to the changing demands of the service.
• Awareness and willingness to follow directions from qualified clinicians.
• Able to demonstrate and maintain a polite, caring and compassionate approach to all service users.
• Willingness to undertake training required by the role.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Milton Keynes Urgent Care Services
Address: Milton Keynes Univ Hospital Campus, Standing Way, Eaglestone, Milton Keynes, MK6 5NG, United Kingdom
Employer's website: https://www.miltonkeynesurgentcare.com/

Employer contact details
For questions about the job, contact: Senior HCA Louisa Turner, louisa.turner1@nhs.net, 01908303030

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