Job Description

Clinical Research Associate

About our company
Our company is committed to advancing high-quality clinical research that upholds ICH/GCP standards and local regulatory requirements. We collaborate across global and regional teams to deliver studies with excellence, integrity, and patient safety at the core.

Role overview
We are seeking a highly skilled Clinical Research Associate (CRA) to lead performance and compliance for assigned protocols and sites within the South East. Under the oversight of the CRA Manager or Clinical Research Director (CRD), you will serve as the primary site contact throughout all phases of clinical studies, ensuring rigorous adherence to ICH/GCP, local regulations, our company policies and procedures, quality standards, and adverse event reporting requirements.

You will take ownership of allocated sites, actively expand our clinical research territory by identifying and developing new sites and contribute as a subject matter expert on monitoring processes and systems across internal workstreams.

Key responsibilities

• Build and sustain strong relationships with investigative sites across all trial phases.
• Perform site management and monitoring activities in compliance with ICH-GCP, Sponsor SOPs, local laws/regulations, protocol, site monitoring plans, and related documents.
• Develop deep understanding of study protocols and procedures.
• Coordinate cross-functional tasks to achieve Site Ready status.
• Participate in site selection and validation; provide informed input to decisions.
• Conduct remote and on-site monitoring to ensure: Data integrity (complete, accurate, unbiased). Protection of subjects' rights, safety, and well-being.
• Execute validation, initiation, monitoring, and close-out visits; document clear, comprehensive visit and non-visit reports in a timely manner.
• Collect, review, and monitor regulatory documentation for start-up, maintenance, and close-out.
• Communicate proactively with investigators and site staff on protocol conduct, recruitment/retention, deviations, regulatory findings, audits/inspections, and site performance.
• Identify, assess, and resolve site performance, quality, or compliance issues; escalate appropriately per the CRA escalation pathway in collaboration with CRA Manager, CRM, TA Head, and CRD.
• Partner with internal teams (country operations, finance, regulatory affairs, pharmacovigilance, legal, regional operations, HQ) and external stakeholders (vendors, IRB/IEC, regulatory authorities).
• Maintain accurate, timely documentation in CTMS, eTMF, and other systems.
• Act as a process SME: share best practices, drive continuous improvement, and deliver training.
• Support and/or lead audit/inspection activities.
• Contribute to country strategy by identifying and onboarding potential new sites; build site capabilities.
• Mentor and buddy junior CRAs; conduct co-monitoring and quality control visits where appropriate.

Travel requirements
Ability to travel domestically and internationally approximately 65–75% of working time (about 2–3 days per week). Valid driver's license preferred; required in certain countries.

Qualifications, skills, and experience
Core competencies

• Fluent in English, with strong written and verbal communication skills and the ability to present technical information effectively.
• Robust knowledge of clinical research, trial phases, ICH/GCP, and local clinical research regulations and guidelines; ability to work within global, country, and regional frameworks.
• Demonstrated mentoring and leadership capability.
• Hands-on knowledge of Good Documentation Practices.
• Proven site management expertise, including independent oversight of site performance and patient recruitment.
• High-level monitoring skills with sound, independent professional judgment.
• Strong IT proficiency (MS Office and clinical applications across computer, tablet, and mobile); adaptable to new tools.
• Ability to interpret data/metrics and take appropriate action, including in virtual settings.
• Experience conducting site motivation visits to boost enrollment.
• Solution-oriented approach to complex issues; capable of root cause analysis and implementing preventive/corrective actions.
• Ability to mentor junior CRAs and perform co-monitoring visits.

Behavioral competencies

• Excellent time management, organization, interpersonal skills, conflict management, and problem solving.
• High independence across multiple protocols, sites, and therapy areas.
• Strong sense of accountability and urgency; able to prioritize and multitask in changing environments.
• Effective in a matrixed, multicultural setting; fosters culturally sensitive relationships.
• Customer-focused mindset with high standards of quality and compliance.
• Positive, growth-oriented, self-driven, and professional demeanor aligned with company values.

Education and experience
Bachelor's degree (or higher) with extensive direct site management (monitoring) in bio/pharma/CRO.

What we offer
Opportunity to shape clinical research at high-performing sites and contribute to global development programs. A collaborative environment with growth, mentorship, and continuous improvement. Competitive compensation and benefits.

How to apply
Please submit your resume/CV and a brief cover letter outlining your relevant monitoring experience and site leadership achievements.

Required Skills: Accountability, Adaptability, Adverse Event Reporting System, Clinical Research Methods, Clinical Site Management, Clinical Study Management, Clinical Trials Monitoring, Good Clinical Data Management Practice (GCDMP), Good Clinical Practice (GCP), Protocol Adherence

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.