Job summary
An exciting opportunity has arisen for a highly motivated and enthusiastic Support Worker to join the Community Mental Health and Memory Service.

Main duties of the job
Our ideal candidate would be a committed team player as well as being able to work independently, demonstrating initiative and be passionate in promoting good quality care to maximise independence. Within this role you will be responsible for assessing, developing, implementing and evaluating care plans using a person-centred approach. Within this role you will gain training, support, and guidance to ensure you are working collaboratively with external agencies to provide the best possible care for our service users.

This role requires someone who can manage in a fast-paced environment, supporting our Mental Health Practitioners. The day-to-day work for this role will be led by the needs of the service users and the service which will require effective time management and prioritisation skills as well as effective communication and autonomous working.

All of our staff are an integral part of the multidisciplinary team within mental health services.

About us
Hello!

We are Navigo. We look after North East Lincolnshire's mental health and well-being, an award-winning social enterprise that provides mental health services to the NHS and beyond.

The whole basis of our work is to deliver services that we would be happy for our own family to use.

We offer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health and an outstanding specialist eating disorder facility.

Ranked as one of the top UK companies to work for, we feature in the Best Companies top 100 large company list.

As a social enterprise, we do things a little bit differently and have also developed income-generating commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre.

Working at Navigo is not like working anywhere else. Lots of places say that, but we really mean it.

We like to work with forward-thinking people who want to make a difference.

Come and Join us!

Please note: Whilst we value all applications, if we believe an application to be AI generated, we will use a checking tool and may reject any application that has been automatically generated.

Should you require any assistance in completing this application due to a disability or other needs please contact navigo.recruitment@nhs.net

Details
Date posted: 15 October 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £25,760 to £27,476 a year Pay dependant on experience
Contract: Permanent
Working pattern: Full-time
Reference number: B9816-683-1
Closing date: 12 November 2026

Main duties / responsibilities

• Communication and relationship skills: work with all members of staff within CMHMS and Navigo, liaise with health and social care professionals, participate in multidisciplinary meetings and case conferences, communicate complex and sensitive information, maintain accurate clinical records, participate in practice and management supervision, and manage highly confidential information.
• Knowledge, training and experience: attend appropriate training, maintain and update skills and knowledge, participate in clinical supervision, appraisal and performance review, participate in training and induction of new team members, and participate in audits and surveys.
• Analytical and judgement skills: contribute to decisions about treatment and care plans, and participate in assessments and reviews of service users and carers.
• Planning and organisational skills: under supervision prioritise, plan and coordinate own workload, monitor service user medication, make appointments, conduct assessments, manage emergencies and enquiries, respond to crisis work, keep patient records up to date, and support colleagues.
• Physical skills: be trained in control and restraint and breakaway techniques and undertake regular updates (RESPECT).
• Responsibilities for patient and service user care: participate in programmes of care, act as associate worker for service users on CPA and non-CPA, review clinical risk on each visit, provide advice to service users, carers and professionals, and initiate individual carer support.
• Responsibilities for policy and service development: adhere to trust policies and legislation, contribute to evaluation and development of the service, comment on policies and procedures, and propose improvements.
• Responsibilities for financial and physical resources: use equipment and resources carefully and respect the team budget.
• Responsibilities for human resources: participate in Navigo clinical supervision strategy, support students, assist in induction of new staff, and participate in PDR.
• Responsibilities for information resources: accurately document episodes and information in patient notes in accordance with Navigo policies, professional guidelines and data protection legislation, and provide oral and written reports.
• Responsibilities for research and development: participate in surveys, audits or research, and be aware of up to date published research and innovative practice.
• Freedom to act: deliver care working within professional codes of practice, organisational policies and national legislation, working independently with peer support and supervision where required.
• Physical effort: work in an office based environment and in the community, and regularly drive to visit service users.
• Mental effort: concentration is frequently required for interventions, assessments and electronic notes (MARACIS), and work is carried out in an unpredictable environment.
• Emotional effort: work with difficult family situations, diagnoses of dementia, adult protection, suicide and overdose, and with service users who display challenging behaviour.
• Working conditions: some exposure to unpleasant working conditions, much of the work is carried out in the community.
• Other duties: promote user and carer involvement in care planning, facilitate empowerment and choice, report problems that put health, safety and security at risk, report adverse incidents and incidents of bullying or harassment, and undertake any other tasks appropriate to the level of responsibility.

Person Specification
Qualifications

• Essential: Social/Health Care qualifications (including NVQ level 3 Care, Promoting Independent Living) or equivalent or suitable dementia experience and willingness to work towards relevant qualification.
• Desirable: Training in Mental Health Awareness, dementia, Health and Safety, and other relevant training; managing behavioural and psychological symptoms of dementia.

Experience

• Essential: Work experience in Social/Health care (including housing support, welfare rights or equivalent); experience of working with older people and/or people with dementia.
• Desirable: Experience in providing support to people in the community; experience in working with people with Mental Health needs.

Additional criteria

• Essential: Able to organise own workload according to customers and service need; able to work independently and use own initiative; full driving licence and daily use of car.
• Desirable: Ability to negotiate work priorities; skills in basic Information Technology; ability to involve service users actively in planning and evaluating their care plan.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Navigo Health and Social Care CIC
Address: The Cedars, Second Ave, Grimsby, DN33 2BA, United Kingdom
Employer's website: https://navigocare.co.uk/

Contact for questions about the job
Clinical Team Lead: Jeanette Mayall, jeanette.mayall@nhs.net, 01472808500

Supporting documents
Induction Pack Handbook; Orientation to Grimsby Cleethorpes and the UK

Privacy notice: Navigo Health and Social Care CIC's privacy notice