Job summary
Newgate Medical Group is seeking an enthusiastic and motivated Pharmacy Technician to join our expanding Pharmacy Team.

This is an exciting opportunity to become part of a supportive, forward-thinking primary care team committed to delivering high-quality, patient-centred care. Working alongside experienced Clinical Pharmacists, GPs, nurses and other healthcare professionals, you will play a key role in supporting medicines optimisation, improving prescribing safety and enhancing patient outcomes across our practice population of over 30,000 patients.

The role offers a varied mix of patient-facing and non-patient-facing responsibilities, including medication reviews, medicines reconciliation, repeat prescribing support, high-risk medicines monitoring, Direct Oral Anticoagulant (DOAC) optimisation, clinical audits and quality improvement projects.

At Newgate Medical Group, we value collaboration, innovation and continuous improvement. If you are passionate about improving patient care and want to work in a friendly, supportive environment where your contribution is valued, we would love to hear from you.

This role will initially require four days per week on-site, with one day working from home. Following successful completion of the probationary period, there may be an opportunity for additional hybrid working, subject to service needs and management approval.

Main duties of the job
As a Pharmacy Technician, you will support the delivery of high-quality pharmaceutical care across the practice. Your responsibilities will include medicines optimisation, medication reviews, repeat prescribing support, medicines reconciliation, prescribing safety, quality improvement initiatives and working collaboratively with the wider multidisciplinary team.

Please refer to the attached Job Description

About us
Newgate Medical Group (NMG) is a welcoming & busy single practice Primary Care Network (PCN) with over 30,000 patients. We have an established team of 9 GP Partners & a host of varied health professionals including pharmacists, nurses, ANP's, PA, Paramedics, Social Prescribing link worker, care co-ordinators & a large admin team. We offer a supportive team environment, training, pension and good holiday package for the right candidate.

We are a forward thinking, supportive Practice that embraces new ideas and innovation with the aim of producing better patient outcomes and efficient ways of working. Our dedicated team is crucial to the success of the Practice and the service it provides to our patient population. Ongoing rigorous processes of evaluation and review inform every aspect of the services we provide, within each department, to ensure our high standards never slip. We aim to provide a good work life balance, support our staff to develop, feel engaged and part of the Newgate Medical Group team.

This is an exiting time to join the team as we open our new Health and Wellbeing Hub that will benefit residents and patients across the area whilst developing our team further.

If you believe in the importance & effectiveness of providing excellent service and support where NMG & our patients need it, we would love to hear from you.

Job responsibilities
As a Pharmacy Technician, you will work under the supervision of the Lead Clinical Pharmacist to support the delivery of safe, effective and patient-centred pharmaceutical care across the practice.

Your responsibilities will include:

• Supporting medicines optimisation and prescribing safety initiatives.
• Undertaking medication reviews and medicines reconciliation.
• Managing repeat prescribing processes and responding to medication queries.
• Supporting high-risk medicines monitoring, including Direct Oral Anticoagulant (DOAC) optimisation.
• Completing clinical searches, audits and quality improvement projects.
• Supporting delivery of QOF, Enhanced Services and medicines optimisation initiatives.
• Working collaboratively with GPs, Clinical Pharmacists, Nurses, Community Pharmacies and Secondary Care providers.
• Supporting care home medicines optimisation and transfer of care processes.
• Contributing to service development and continuous improvement across the practice.
• Supporting the education and development of trainee Pharmacy Technicians, Foundation Trainee Pharmacists and other learners where appropriate.

Person Specification
Skills
Essential

• Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face
• Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports
• Good personal organisational skills
• Effective time management
• Demonstrate personal accountability, emotional resilience and work well under pressure

Personal qualities
Essential

• Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct
• Patient-focused with a professional and compassionate approach.
• Reliable, organised and able to manage competing priorities.
• Proactive with a commitment to continuous improvement.
• Able to demonstrate initiative, accountability and sound judgement.
• Committed to maintaining confidentiality and high professional standards.
• Enthusiastic about supporting service development and mentoring colleagues.
• Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety

Other
Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home

Qualifications
Essential

• Registered Pharmacy Technician with the General Pharmaceutical Council (GPhC).
• Meets the qualification and registration requirements of the GPhC.
• Enrolled in, undertaking or qualified from, an approved training pathway. For example, the Primary Care Pharmacy Educational Pathway (PCPEP) or Medicines Optimisation in Care Homes (MOCH)
• Evidence of continuing professional development (CPD).
• Commitment to ongoing professional development.

Desirable

• Accredited Checking Pharmacy Technician (ACT) qualification.
• Medicines Optimisation in Care Homes (MOCH) qualification.

Experience
Essential

• Experience working as a registered Pharmacy Technician.
• Experience supporting medicines optimisation and medication safety.
• Experience managing repeat prescribing and medicines reconciliation.
• Experience dealing with medication queries from patients and healthcare professionals.
• Experience using clinical IT systems.
• Experience working within a multidisciplinary team.
• Experience undertaking audits or quality improvement activities.
• Experience managing own workload and working autonomously within professional boundaries.

Desirable

• Experience working in General Practice or Primary Care.
• Experience using SystmOne.
• Experience supporting patients prescribed high-risk medicines.
• Experience undertaking Direct Oral Anticoagulant (DOAC) optimisation.
• Experience supporting Quality and Outcomes Framework (QOF) and Enhanced Services.
• Experience working with care homes.
• Experience mentoring trainees or supporting learners.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applicants must have current UK professional registration.