Job summary
Please note interviews will be held end of October 2026.

This post is located in the Nursing Directorate of the ICB.
The CYPCC Operational Manager role will provide professional and operational leadership, advice and expertise within CYPCC to ensure delivery of a high-quality AACC service, working collaboratively with key partners to achieve best outcomes.

The postholder will provide advice, support, supervision and line-management to the CYPCC Team, ensuring that they deliver the highest quality and most appropriate services to patients and to drive continuous service improvement. The post holder may be asked provide support and representation for the Head of Nursing - AACC as required.

Main duties of the job
Duties and Responsibilities:

• Provide specialist leadership for Children's Continuing Care (CCC), ensuring compliance with national guidance and acting as the lead for complex care packages. Oversee assessments, eligibility decisions and multidisciplinary panels, ensuring fair and consistent decision-making.
• Manage complex cases and commissioned care packages, reviewing care plans to ensure quality, positive outcomes and value for money. Lead reviews of high-cost placements and support effective case management.
• Commission services to meet children's needs, identify service gaps and contribute to service development, procurement, contract management and strategic planning.
• Work in partnership with health, social care, education and provider organisations to coordinate care, resolve funding issues and represent the ICB at multi-agency meetings.
• Ensure safeguarding, quality and governance requirements are met through performance monitoring, incident investigation and management of complaints and concerns.
• Lead transition planning to Adult Continuing Healthcare, ensuring timely assessments and smooth transfer of care.
• Manage Continuing Care budgets, monitor expenditure and contribute to financial and performance reporting, ensuring effective use of resources.
• Lead service improvement initiatives, using performance data and best practice to enhance outcomes. Line manage staff, supporting recruitment, appraisal, supervision, development and a culture of continuous learning.

About us
NHS Essex ICB is a statutory organisation responsible for the planning and funding of NHS services for around 1.9 million people across Essex. Our role as an ICB is to bring health and care services together, improve the health and wellbeing of our population and ensure equitable access to services and outcome for everyone. The organisations headquarters is Seax House, Chelmsford, and we operate a hybrid working model (2 office-based days) that includes working across Essex and from home. Essex ICB currently has offices in Brentwood, Harlow and Colchester, in addition to the Chelmsford HQ.

We are committed to creating an inclusive workplace that values diversity. We know that different experiences, ideas and perspectives help create a stronger and more innovative organisation that delivers better outcomes for patients. We welcome applications from all backgrounds, including people of all ages, disabilities, sex, gender identity or expression, race or ethnicity, religion or belief, sexual orientation or personal circumstances. Our policies ensure all applicants are treated fairly and consistently throughout the recruitment process, including consideration of reasonable adjustments for disabled applicants.

Please note that the organisation does not hold a sponsorship licence.

Details
Date posted
25 September 2026

Pay scheme
Agenda for change

Band
Band 8a

Salary
£57,528 to £64,750 a year

Contract
Permanent

Working pattern
Full-time

Reference number
D9708-MSE569

Job locations
Seax House
Victoria Road South
Chelmsford
Essex
CM1 1QH
United Kingdom

Job description
Job responsibilities
ROLE PURPOSE / SUMMARY
Essex Integrated Care Board (ICB) is a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB oversees the commissioning of care for the approximately 2 million people who live in Greater Essex, including Essex, Thurrock and Southend-on-Sea. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the ICB will focus on improving population health outcomes, health equity and smarter resource allocation.

The AACC service delivers the statutory duties of the ICB to assess and to provide services that meet the identified needs of those found eligible for Continuing Healthcare. The service delivers that duty through the implementation of the National Framework for Continuing Healthcare and NHS Funded Nursing Care and the National Framework for Children and Young Peoples Continuing Care.

The CYPCC Operational Manager will provide professional leadership, advice and expertise to ensure delivery of a high-quality standard of clinical assessment, review and management of AACC cases, working collaboratively with key partners to achieve best outcomes. The post holder will provide advice, support, supervision and line-management to the CYPCC Clinical Managers, ensuring that they deliver the highest quality and most appropriate services to patients whilst driving continuous service improvement.

As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support AACC in delivering on the three fundamental shifts set out in the NHS 10-year plan:

• From Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning.
• From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.
• From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement.

KEY DUTIES AND RESPONSIBILITIES
To deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below:

Policy and service development

• Implement policy and / or service developments related to AACC, drawing on requirements from NHS strategies, including the ICB strategy and the 10 Year Health Plan
• Ensure compliance with relevant ICB policies
• Use research and innovation to inform service improvements or performance management

Strategy and analysis

• Use of complex health data sets, including those relating to performance across activity, finance and quality to inform decision making
• Analysis of complex qualitative and quantitative data relating to AACC
• Turning analysis into useful insights that can be used to inform decision making and delivery
• Present complex data, information and insights, including qualitative and quantitative data, through clear and simple written and verbal briefings
• Use of Population Health Management methodologies and tools to inform projects and programmes that will improve outcomes for patients and sustainability of health services

Planning and organisation

• Develop and deliver project plans relating to AACC ensuring appropriate governance, risk management, escalations and reporting
• Managing competing priorities, prioritizing own and team resources to effectively deliver on short, medium and longer term priorities
• Ensure accurate reporting and records management
• Support delivery of business plan for AACC

Communications and Partnerships

• Work collaboratively, modelling inclusive, respectful and compassionate leadership
• Able to take account of a broad range of perspectives, including staff, patients and the public, to inform decision making
• Present information and training to large groups
• Build strong, trust-based relationships across the ICB, with NHS providers, local government, VCFSE partners and communities as needed
• Effective engagement with patients and the public as required
• Work effectively in multi-disciplinary teams to enable the collective ownership and delivery of projects that are seeking to improve outcomes, reduce inequalities and deliver a sustainable health and care system
• Share complex and challenging information which may relate to service performance or staffing
• Able to manage conflict, find compromise and persuade based on evidence as needed

Financial and resource management

• Responsible for management of budget for AACC and ensuring delivery against the agreed budget
• Supports procurement of relevant services

Team management and capability building

• Lead a team including overseeing recruitment, onboarding, development and performance management of team members
• Support staff through ICB transition, including the development of teams to deliver on new ICB portfolios as agreed through transition
• Support the effective transition of relevant functions to new portfolios within or beyond the ICB to support the new NHS operating model, in line with the requirements of the Model ICB Blueprint
• Work collaboratively with system partners to facilitate transitional arrangements
• Maintain a focus on quality, safety and affordability during transition
• Supporting effective Information Asset Management for the team

Other

• Able to use initiative and work independently as needed to deliver on requirements of the role
• Primarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetings
• Able to use software to develop high quality documents and reports through Microsoft suite (word, power point, excel)
• Able to use software to manage the operations of AACC (Broadcare, Systm1 etc.)

Flexibility and evolving responsibilities
As the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organization, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures.

KEY RELATIONSHIPS
The post holder will need to build constructive relationships with partners from across the health and care system. Key relationships will be with:

• ICB senior leadership
• SIRO, DPO and Information Governance teams
• Health & Wellbeing Board officers and senior staff
• Local Authority partners
• NHS Providers
• CQC registered providers
• NHSEI regional partners
• VCFSE sector, local health entrepreneurs, campaigns groups and social media influencers and local employers
• Higher Education providers

Person Specification
Personal Attributes and Values
Essential

• Personal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wider health system

Governance & Assurance
Essential

• Previous experience of leading projects that require collective decision-making and how to negotiate success in those situations
• A good understanding effective corporate governance and the route for decision making within the ICB

Strategy & Analysis
Essential

• A good understanding of current health and social care national aims and policy, and other determinants that impact on healthcare provision
• Experience using analytical and problem-solving skills to address complex problems, ability to recognise policy implications and how to manage potential competing priorities / interests in developing strategies
• Strong data analysis and interpretation skills involving highly complex data, including an understanding of analytical methods and how to use data to support Population Health Management
• Experience translating complex information into clear communications for a range of audiences, including to deliver effective reports to senior leadership
• Experience scoping and delivering effective evaluations of projects and interventions, including understanding relevant data and evaluation tools and methods for formal and informal evaluations

People & Culture
Essential

• Experience in building and maintaining high functioning teams, including recognising and promoting talent, as well as appropriately dealing with under-performance, when necessary
• Evidence of compassionate leadership and experience in promoting diversity, inclusion and equality of opportunity
• A commitment to continuous improvement, organisation learning and achieving positive outcomes for all staff, patients, service users and carers, working in line with the NHS People Promise

Partnerships & Communities
Essential

• Experience working across organisational boundaries in the development and delivery of projects
• Able to represent the organisation credibly and positively in internal and external meetings
• Experience working on projects that require cross-organisational collaboration, and an understanding of the concept and aims of whole-system working

Qualifications
Essential

• Educated to Masters level (relevant focus) or equivalent managerial experience
• Evidence of sustained commitment to continuing professional development
• Registered professional qualification and currently registered with the relevant professional body (RSCN)

Experience
Essential

• Subject matter expertise in CYPCC
• As per National Framework for Children and Young Peoples Continuing Care 2016, this role needs to be held by a health practitioner with relevant skills and competencies to undertake childrens health assessments. This role should not be undertaken by an adult practitioner.
• Understanding of relevant BCYP policies and guidance (i.e. Children and Families Act 2014, SEND)
• Experience of working at a senior level in a relevant healthcare environment (NHS or other)
• Experience of managing sensitive situations with patients, families, or carers and/or with wider advocating agencies
• Experience managing complex and often confidential information, including responding to media and political inquiries
• Experience of leading and delivering complex and contentious change and transformation projects

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details
Employer name
NHS Essex Integrated Care Board

Address
Seax House
Victoria Road South
Chelmsford
Essex
CM1 1QH
United Kingdom

Employer's website
https://www.essex.icb.nhs.uk (Opens in a new tab)

Employer contact details
For questions about the job, contact:
Natalie Brooks
Natalie.brooks1@nhs.net

Details
Date posted
25 September 2026

Pay scheme
Agenda for change

Band
Band 8a

Salary
£57,528 to £64,750 a year

Contract
Permanent

Working pattern
Full-time

Reference number
D9708-MSE569

Job locations
Seax House
Victoria Road South
Chelmsford
Essex
CM1 1QH
United Kingdom

Supporting documents
Supporting links (all open in new tabs)
ICB website
NHS Pensions
Employee Privacy Notice
Visit Essex

Privacy notice
NHS Essex Integrated Care Board's privacy notice (opens in a new tab)

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applicants must have current UK professional registration.