Job summary
The Enfield CRHTT is a 24hr, 7 day per week service which provides urgent care for people experiencing mental health crisis as an alternative to hospital admission. The CRHTT is crucial in delivering urgent crisis resolution assessments and treatment for service users by assessing their needs and caring for them in the least restrictive environment. The service also ensures effective gate keeping of all service users referred to the service for admission to hospital. The post holder will ensure a high-quality responsive service to service users and referrers. The team manager is central to delivering development and effective operational management of the CRHTT. He/she will be expected to work closely with and be supported by the team's consultant psychiatrist and 2 Band 7 Deputy Managers. The post holder will receive regular support and clinical supervision from the Service Lead.

Main duties of the job

• Manage the workload of the team, ensuring suitable service users are accepted onto the caseload according to the service specification and relevant referral and eligibility criteria.
• To provide overall leadership and management for the designated team to ensure their services are integrated and responsive to service users' needs.
• To act as a role model in clinical practice area and to foster within the team the development of a broad range of clinical expertise in evidence based treatments.
• To provide clinical leadership developing the service user care pathway to ensure that the family members and social networks of the clients in the service are identified and supported, and seen as an integral part of the client's recovery.
• Monitor and act upon all reported accidents and incidents in accordance with trust policies, procedures and statutory requirements.
• Complaints management in accordance with trust policies, procedures and statutory requirements. To ensure systems are in place to respond promptly, appropriately and to complaints and queries regarding the service.
• Participate in the development and monitoring of systems, policies, standards and procedures, which ensure compliance with best practice procedures and NICE guidelines.
• Establish and maintain accurate up to date systems for recording patient related activity in accordance with Trust and Commissioner reporting and KPI requirements and make available such information to the Trust and Commissioners as required.

About us
We believe that by working together our Trust can achieve more for the residents of North Central London and our patients than we can by working apart. Our Five-Year Strategy: 1. We will provide consistently high-quality care closer to home. 2. With our partners in North London and each borough we will ensure equity of outcome for all 3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care. 4. We will be more effective as an organisation by pioneering research, quality improvement and technology. Why NLFT? o Transforming and creating a positive environment for our service users, staff and visitors. o We develop and retain our staff through leadership behaviours and managers programme and many more opportunities. o We promote flexible working and support staff with a range of health and wellbeing initiatives.o NHS Discounts, generous annual leave allowance and NHS pension scheme o We have excellent internal staff network support groups.

Job responsibilities

• Manage the workload of the team, ensuring suitable service users are accepted onto the caseload according to the service specification and relevant referral and eligibility criteria.
• To provide overall leadership and management for the designated team to ensure their services are integrated and responsive to service users needs.
• To act as a role model in clinical practice area and to foster within the team the development of a broad range of clinical expertise in evidence based treatments.
• To provide clinical leadership developing the service user care pathway to ensure that the family members and social networks of the clients in the service are identified and supported, and seen as an integral part of the clients recovery.
• Monitor and act upon all reported accidents and incidents in accordance with trust policies, procedures and statutory requirements.
• To undertake investigations and provide management reports in relation to complaints and serious incidents.
• Establish and maintain accurate up to date systems for recording patient related activity in accordance with Trust and Commissioner reporting and KPI requirements and make available such information to the Trust and Commissioners as required.
• Attend MDT meetings and ensure effective presentation of clinical reports and information, overseeing the effective delivery of the MDT processes.
• Liaise with other MDT disciplines to ensure effective collaborative working and consistent approaches to the delivery of care.
• Attendance at borough and trust-wide meetings where required.
• Monitor and ensure that legal processes and documentation are in line with MHA (1983) guidelines and MCA policy and procedures.
• To assist the Service Manager in providing effective management of identified budgets and staffing resources for the team.
• Participating in regular/clinical management/professional supervision. Through supervision and appraisal acknowledge own

Person Specification
EDUCATION AND QUALIFICATIONS

• Registered with NMC as RMN, or Dip SW, or registered with HCPC
• Mentorship qualification or equivalent.
• First or higher/Masters degree in appropriate subject area to specialisation or Equivalent experience

EXPERIENCE AND KNOWLEDGE

• Significant experience working within Mental Health Services at Band 7
• Experience of leading a Mental Health Crisis service
• Ability and experience in managing/implementing local quality assurance systems in particular audit process
• Knowledge of current practice and clinical, managerial and policy issues related to the clinical specialty and the wider NHS

SKILLS AND ABILITIES

• Possession and evidence of effective leadership skills.
• Ability to communicate effectively with patients and their carers
• Excellent communication skills including verbal and written skills.
• Ability to work under pressure while remaining calm and maintaining quality.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).