Job summary
We are excited to offer an opportunity for a compassionate Health Care Assistant to join our expanding Community Investigation Hub, based at Burnham-on-Sea War Memorial Hospital. This service is part of North Sedgemoor Primary Care Network (PCN), which brings together four GP practices to deliver joined-up care to our local population.

This is an ideal time to join us. The service is growing, and we are introducing new clinical pathways to support patients closer to home. If you are looking for a role where you can make a real impact, develop your clinical skills, and work as part of a close-knit clinical team, we would love to hear from you.

Main duties of the job
You will support a range of investigations and monitoring services within a structured clinical team. This includes taking bloods, performing ECGs, spirometry, routine observations and vaccinations.

Most clinics run from our dedicated hub at Burnham-on-Sea War Memorial Hospital, with some travel to member GP surgeries and occasional home visits. You will work to defined protocols, supported by senior clinicians, and play an essential part in delivering high-quality care to patients across the network.

About us
North Sedgemoor Primary Care Network (PCN) is a collaboration of five GP surgeries working together to improve care for our local communities. We serve a mixed urban and rural population and are committed to delivering proactive, innovative and accessible care.

The Community Investigation Hub is one of our flagship services. It is a growing, dynamic and welcoming team focused on diagnostics, prevention and early intervention. You will be part of a supportive environment with regular team contact, strong clinical leadership and opportunities to grow your role as the service continues to evolve.

Job responsibilities
This role is based within the Community Investigation Hub (CIH), a service delivered by North Sedgemoor Primary Care Network (PCN). The post holder will support the safe and effective delivery of a range of diagnostic and preventative care services to our local population.

Working under defined protocols and within your level of competence, you will assist the clinical team in providing high-quality investigations and monitoring, with a primary focus on blood tests but including a broader range of diagnostic tasks.

Key Responsibilities

• Carry out phlebotomy procedures in line with local policy and professional training
• Support delivery of ECGs, spirometry and other observations, ensuring accurate documentation
• Administer vaccinations as required within competence and training
• Maintain clean and safe clinical environments, adhering to infection control policies
• Record activity appropriately in clinical systems and ensure data is entered accurately and promptly
• Communicate effectively with patients, carers and colleagues
• Work independently under guidance, planning and prioritising your daily workload
• Participate in ongoing training and maintain professional competencies relevant to CIH services
• Attend relevant PCN meetings and contribute to the development of the service
• Be willing to travel across CIH sites and member GP surgeries as required

Additional Responsibilities

• Support the CIH Lead Nurse and Service Development Manager in monitoring service delivery and quality
• Participate in audits and quality improvement activity
• Maintain patient confidentiality at all times, in accordance with PCN policies
• Report safeguarding, health and safety or infection control concerns appropriately
• Be adaptable to changes in the service model and take part in service development activities

Qualifications
Desirable

• NVQ Level 2 (or equivalent) in Health and Social Care

Experience
Essential

• Previous experience working as a Health Care Assistant
• Proven phlebotomy skills and recent practice
• Ability to follow protocols and work to clinical standards
• Clear communication skills and ability to work well within a team
• Good organisational skills and ability to prioritise tasks
• IT literate, with a basic understanding of clinical systems
• Understanding of confidentiality, safeguarding and infection control
• Commitment to providing high-quality, person-centred care
• Willingness to work across multiple sites

Desirable

• Experience working in primary care or community health settings
• Training or experience with ECGs, spirometry or vaccinations
• Familiarity with EMIS Web
• GCSE (or equivalent) in English and Maths

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.