Job summary
Make a Difference Every Day

Are you an experienced care professional or Team Leader ready to take the next step in your career?

Do you have the leadership skills to support and inspire a team whilst ensuring outstanding care for vulnerable adults?

We are looking for a dedicated and motivated Deputy Manager to support the Registered Manager in the day-to-day management of our Ashfield Care service. This is an exciting opportunity which combines leadership responsibilities and helping to deliver high-quality, person-centred services that make a real difference to people's lives.

As Deputy Manager, you will lead and support care teams to ensure services are delivered safely, effectively, and in line with agreed care plans, quality standards, policies, and procedures.

Working closely with the Registered Manager, you will play a key role in managing staff performance, service delivery, resources, and safeguarding responsibilities, whilst maintaining a strong focus on the wellbeing and independence of the people we support.

Main duties of the job
Key Responsibilities
You will:

• Support the Registered Manager in the overall management and development of the Care Unit.
• Coordinate and organise care services for new and transferring individuals.
• Ensure care is delivered in accordance with policies, procedures, care plans, and service level agreements.
• Provide direct care for service users in emergency situations and in other situations where needed.
• Lead, supervise, and motivate care staff to achieve high standards of performance.
• Carry out performance appraisals and identify training and development needs.
• Support recruitment, selection, induction, and retention activities.
• Provide regular supervision and day-to-day guidance to staff.
• Plan and manage staffing rotas, including arranging appropriate cover.
• Authorise timesheets and support financial administration processes.
• Assist with budget monitoring and delegated financial responsibilities.
• Promote effective communication with service users, families, carers, colleagues, and partner agencies.
• Ensure staff comply with health and safety requirements and risk management procedures.
• Promote and uphold safeguarding practices at all times.

About us
We are looking for someone who has:

• Previous experience in a care setting, including supervising or leading staff.
• Strong leadership, organisational, and communication skills.
• Experience of staff supervision, performance management, and development.
• Knowledge of safeguarding, health and safety, and risk management principles.
• A commitment to delivering high-quality, person-centred care.
• The ability to make decisions confidently and work effectively under pressure.
• Excellent spoken and written English skills.

Additional Information

• A satisfactory DBS check is required for this post.
• It is an expectation that Deputy Managers actively develop their knowledge, skills, and competencies in line with recognised management standards.
• This role involves regular spoken communication and requires a confident use of the English language.
• A level 3 qualification in Care, Promoting Independence or equivalent is required.

We also have a wide range of benefits including generous annual leave entitlement, access to the Local Government Pension Scheme and to our employee benefits scheme, and commitment to staff training and development.

Job responsibilities
Job Context

• It is a clear expectation within County Care that individual Deputy Managers will develop their knowledge and skills to meet the appropriate MCI standards, including developing the appropriate personal competencies.
• This role involves spoken communications, so a confident use of English language is required.
• An Enhanced DBS clearance is required for this post.

Job Purpose
Manage a Care team working a specific period of day or evening and as required, elements of other Care Teams working the same period or an overlapping period, ensuring outcomes meet service level agreements. Assist the Operations Manager with the overall management and development of a specific Care Unit.

Operational Management

• Assist the Operations Manager in agreeing and organising services for new or transferring service users.
• Ensure staff are delivering services in accordance with Directorate, Business Unit policy and procedures, agreed quality standards, individual care plans, service provision plans and within SLA framework.
• Personally provide direct care for service users in emergency situations and in other situations where needed.
• Set and monitor targets and standards for staff via performance appraisal.

Resource Management

• Identify staff development and training needs via performance appraisal.
• Provide regular professional supervision.
• Be involved in the Recruitment, Selection and Induction of Staff.
• Assist Operations Manager in ensuring development and training needs are met.
• Provide on the job supervision for members of a Care Team working for a specific period of the day or evening.
• Provide direction and advice on the care needs of individual service users.
• Plan and implement rotas for staff cover including relief cover.
• Authorise time sheets and other payments.
• Assist the Operations Manager in the effective management of the specified budget including taking responsibility for any specifically delegated items.
• Undertake specific financial administration tasks e.g. petty cash, assistance with service users finances.

Person Specification
Occupational Skills
Essential

• Management and supervision of a Care team working a specific period of the day or evening.
• Staff Management.
• Appreciation of the basic skills of performance management i.e. setting objectives and standards, performance appraisal.
• Identifying and meeting staff development and training needs.
• Recruitment, selection and induction of staff.
• Planning and organising service for new service users.

Desirable

• Business planning.
• Budget Management and Financial Administration.
• Managing within Service Level Agreement framework.
• Managing within a Quality Standards framework.

Qualifications
Essential

• A level 3 qualification in Care, Promoting Independence.

Desirable

• A final level professional qualification e.g. DipSW, CQSW, CSS, RGN, DipOT, NVQ4 or 5 equivalents.
• A management qualification NVQ 4 or equivalent e.g. CMS, DMS

Experience
Essential

• Working knowledge of current best practice in the social care of older people and adults in relation to Care Quality Commission requirements.
• Proven experience in social care or a related discipline.

Desirable

• Working knowledge of current developments in the organisation and provision of social care for older people and adults.
• Working knowledge of current management best practice.
• Working knowledge of the legal framework relating to service delivery decisions in the social care of older people and adults

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

North Yorkshire Council is an equal opportunities employer.