Northern Health and Social Care Trust (NHSCT) is responsible for the delivery of safe and effective health and social care (HSC) services to the population of the Northern Trust area in Northern Ireland.

Senior Systems Support Lead, Band 6
Dept. Cellular & Molecular Pathology

Location: Antrim Hospital Site: Laboratory
Directorate: Surgical & Clinical Services Division
Functional Area: Laboratories Service
Salary: Band 6 (£38,682 - £46,580)
Contract Type: Permanent
Closes: Wed, 25 November 2026 @ 5:00 PM

The post-holder will be responsible for the day to day operations of departmental electronic/digital systems and IT elements of the Cellular & Molecular Pathology department. They will have a key role in supporting roles for the implementation of projects with an IT or electronic systems element, working closely with the Head Biomedical Scientist (BMS), Histology Lead, Cellular & Molecular Pathology team, NHSCT, external project teams and stakeholders. The post-holder will be responsible for data collation, analysis/interpretation, and reporting with respect to the electronic information systems (e.g. LIMS, PathManager, Sectra/PACS), as well as system administration and validation support for the department and laboratory directorate. The post holder will also investigate and resolve complex technical issues and communicate these to senior staff in the department and the directorate. They will be responsible for progressing cases through the laboratory electronic systems in a timely manner, liaising closely with pathologists and senior BMS.

Key Result Areas / Main Responsibilities

• Under the direction of the Head BMS or management team, liaise with external service users and providers as appropriate, e.g. other HSC Trusts, BSO, stakeholders, external suppliers, IT department or System Supplier(s) as required.
• Deliver presentations to medium groups of staff within the department and wider laboratory team.
• Liaise and assist with wider laboratory I.T. projects and processes across all disciplines.
• Communicate effectively with laboratory and clinical teams.
• Independently prioritise and manage workload.
• Keep accurate records and provide daily progress reports.

Service Delivery

• Under the direction of the Head BMS or Senior Management Team, support the development and implementation of all IT and electronic systems related to projects within the Cellular and Molecular Pathology Department, NHSCT or wider region.
• Extract, collate, analyse, interpret and present high quality, complex data/information.
• Provide specialist system knowledge to inform senior staff members of processes, issues and technical problems.
• Provide training on all Laboratory Systems (as defined by Head BMS or Management Team) to the Pathology team as directed.
• Liaise directly with laboratory IT users and Trust IT staff to resolve issues affecting efficient service delivery as they arise.
• Under the direction of the Head BMS, work collaboratively with NHSCT and external sources to assist on the development and implementation of interfaces with other systems, including Artificial Intelligence.

Systems

• Fulfil and support the day-to-day operation of (present and future) IT systems used within the department and laboratory directorate.
• Fulfil and support housekeeping and maintenance of all (present and future) IT systems used within the department and laboratory directorate.
• Prepare user requirement specifications for system developments and assist with the specification and development of interfaces with other systems.
• Define, in conjunction with managers, appropriate access level and privileges for system users. Set up and maintain user accounts and profiles.
• Monitor all aspects of system security and data integrity and report any matters of concern, as outlined in the Trust's IT Security Policy.
• Work closely with the IT Helpdesk and systems providers in the logging, tracking and resolution of system faults and performance issues.

Quality

• Support the investigation of incidents and complaints by providing system information as required, in line with Trust policy and procedures and regulatory requirements.
• Develop and review SOPs.
• Support and collate evidence for verifications, validation and change management processes to ensure all systems are ISO 15189:2022 compliant as assessed by UKAS.
• Participate in a 24hr service which will include extended working day, overnight, weekend and public holiday as part of the conditioned 37.5 hour week.

Right to Work in the UK
Please note this role may not meet the requirements for a Skilled Worker visa (including a Health and Care Worker visa) and the Trust therefore would be unable to employ anyone that requires Sponsorship.

Canvassing, either directly or indirectly, will be an absolute disqualification.