Job Description Summary
#LI-Hybrid
Work Arrangement: Hybrid Working
Location: London (The Westworks), United Kingdom
Relocation Support: This role is based in London, United Kingdom. Novartis is unable to offer relocation support: please only apply if accessible.
The Field Excellence Head drives field performance and operational excellence across Commercial and Value & Access teams through data-driven frameworks, incentive design, and performance management. This role ensures alignment between field execution, brand strategy, and access priorities. Acting as a key partner to senior stakeholders, the position enables optimized field force effectiveness and consistent delivery of strategic objectives.

About the Role
The Field Excellence Head is responsible for leading field performance strategy and execution excellence across Commercial and Value & Access functions.
This role establishes standardized approaches to field KPIs, incentive schemes, territory design, and go-to-market execution. The position works closely with cross-functional stakeholders, including Therapeutic Area and Value & Access leaders, to ensure field operations are aligned with business priorities, regulatory requirements, and global standards. The role also drives continuous improvement in sales force effectiveness through analytics, insights, and capability development.

Key Responsibilities

• Define and implement standardized field KPI frameworks, dashboards, and reporting to support performance management
• Lead design, governance, and execution of commercial incentive schemes and Value & Access field metrics
• Monitor and analyze field performance, providing actionable insights and recommendations to senior stakeholders
• Oversee territory design, alignment, and optimization across Commercial and Value & Access teams
• Support development of go-to-market strategies, including field force sizing, structure, and deployment models
• Collaborate with CRM and field system owners to ensure effective implementation of tools and analytics capabilities
• Align field KPIs and incentive structures with brand strategy, access priorities, and international standards
• Maintain and analyze healthcare decision-maker and target account data to support stakeholder engagement strategies
• Drive continuous improvement through benchmarking, analytics, and performance diagnostics
• Lead and develop high-performing teams, fostering a culture of accountability, collaboration, and excellence

Essential Requirements

• University degree in biosciences, business, engineering, or a related field
• Significant experience in pharmaceutical or biotech commercial operations
• Proven experience in sales force effectiveness, field excellence, or commercial excellence leadership roles
• Experience designing and managing sales incentive schemes and performance frameworks
• Strong understanding of territory design, call planning, and field force deployment strategies
• Experience working with CRM systems and business intelligence tools
• Strong analytical and data-driven decision-making capabilities
• Proven ability to influence and collaborate with cross-functional stakeholders

Rewards
At Novartis, we’re committed to reimagining medicine together - and rewarding the people who make it happen. The rewards of being part of our team go far beyond base pay and incentives. We also offer a variety of competitive benefits inkind to help you thrive personally and professionally, such as insurance plans, retirement plans, wellbeing resources and global recognition programs. In addition, we provide flexible and hybrid working options, where possible, and a minimum of 14 weeks paid parental leave.

Commitment to Diversity and Inclusion / EEO paragraph: Novartis is committed to building an outstanding, inclusive work environment and diverse teams’ representative of the patients and communities we serve.

Skills Desired

• Business Dashboards
• Business Performance Management
• Coaching
• Commercial Excellence
• Customer Engagement
• Customer Satisfaction
• Data Analytics
• Merchandising
• Project Planning
• Sales Operations