Job title: Assistant Practice Manager
Location: Carpenters Practice, Newham
Salary: Up to £35,000 depending on experience
Hours: 37.5

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other – because we CARE.

Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Role Responsibility

• You will support the Practice Manager and ensure the smooth running of the practice, where required, develop efficient systems of management to include IT, Human Resources, Financial Management and to delegate tasks appropriately.
• You will be overseeing the day-to-day operation of the surgery, you will ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team while leading the attainment of Local and National KPI’s, and APMS KPI’s.
• Promote the development and identify training needs of reception staff and provide support in the achievement of the objectives of their personal development review. As well as lead the reception staff appraisal system.
• Ensure effective supervise the work of the reception team and co-ordinate support services for other team members and ensure rapid response to incoming telephone calls and ensure appropriate action is taken and messages are recorded and take immediate corrective action when needed.

The Ideal Candidate

• Reception/customer care experience is essential.
• You will be required to have an understanding of health services together with a passion for improving lives and improving healthcare.
• Excellent communication and organisation skills.
• Ability to work within a team and wider colleagues.
• Must be able to work within processes/procedures and needs to maintain confidentiality and data security.
• Must be able to adapt to dealing with changing priorities and flexible to work different shifts as required by business needs.

Package Description

• Annual salary of up to £35,000 depending on qualifications and experience.
• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system.
• The benefits of working with an at scale provider of primary care means that we have lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme – specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

About the Company
We provide local primary care, at scale.
Operose Health delivers primary care to over 700,000 registered patients, across 82 locations in 16 ICB areas. We have over 250,000 attendances at our urgent care centres and support some of the most vulnerable people through our specialist GP surgeries.

Our clinical model of localised delivery allows services to concentrate on local health needs, priorities and connections - whilst benefitting from the regional and centralised support that scale provides.

We transform communities and reduce health inequality
Our patients are our partners and we are committed to empowering and supporting them to lead healthier lives. We use patient feedback, our innovative data systems and scale to adapt services to meet local need, reduce health care inequality and drive integration within our neighbourhoods.

We have a unique offering in the NHS
Through our reach, innovative data systems, scale and determination, we have the capability and insight to support the NHS with access and delivery challenges.

We care
We care about our patients, our people, our communities and neighbourhoods, and the future of primary care. We are led by our values and are a trusted provider in the NHS.

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