Job summary
Are you an experienced community nurse leader with a passion for service transformation, clinical excellence and patient flow?

We are looking to hire a Centralised Triage Lead to develop and lead the delivery of a centralised triage across District Nursing services.

This is a pivotal role that will help shape how patients access care, ensuring referrals are managed safely, efficiently and consistently while supporting integrated working across community services.

As the Centralised Triage Lead, you will provide both operational and clinical leadership, ensuring that referrals are appropriately prioritised and allocated according to patient need, service standards and clinical risk.

We are looking for an ambitious and motivated leader who can bring vision, credibility and strong clinical decision-making skills to this role.

Applicants must have a full valid driving licence and have access to a vehicle for work. Adjustments can be considered in line with the Equality Act 2010 where required.

Main duties of the job

• Provide clinical and operational leadership for the Centralised Triage Service.
• Develop and implement triage pathways, standard operating procedures and referral management processes.
• Ensure referrals are clinically assessed and prioritised in line with service criteria and risk management frameworks.
• Monitor demand, capacity and workforce to maximise service effectiveness.
• Play an active role in service redesign and transformation projects relating to access, assessment and referral management.
• Work closely with District Nursing Teams, senior leadership and partner organisations.
• Use data and performance information to identify trends, risks and opportunities for improvement.
• Support governance, quality assurance and patient safety initiatives.
• Lead and develop staff through supervision, appraisal and professional development.
• Act as a clinical expert resource for complex referrals, case discussions and escalation decisions.

About us
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Job responsibilities
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.

Person Specification
Knowledge & Experience
Essential

• Evidence of strong clinical leadership skills
• Ability to supervise and support a range of individuals including team members
• Experience of clinical prioritisation and managing competing demands

Desirable

• Evidence of participation in service improvement and facilitating change in the delivery of clinical services
• Experience of triage referral management or care co ordination
• Community nursing experience

Qualifications
Essential

• Registered Nurse
• Willingness to undertake the Applied Leadership in Healthcare Module
• Willingness to undertake Comprehensive Assessment of the Person with Frailty Module

Desirable

• Community Nursing Speaclist Practitioner (District Nursing) Qualification
• Non-medical prescriber

Skills
Essential

• Well developed leadership and management skills
• Ability to hold others to account for professional standards
• Strong communication skills both verbal and written with a variety of stake holders

Desirable

• Ability to analyse performance data and translate into service improvements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).