Job summary
Summary of the Role
Working closely with the Service Manager, this post will play a key role in ensuring that the designated clinical services meet key Operational, Finance, Quality and Governance objectives.

This includes:

• Working to ensure effective operational management and delivery of the service with support of the Service Manager
• Work with the Service Manager to manage the day to day running of the specified services to ensure all aspects of Operational performance are met
• Ensure that patient experience and quality of care is considered at all times
• Proactive involvement in the clinical pathway for the relevant sub speciality areas
• Working with Service Manager to ensure that patient access targets are met RTT, Diagnostic and Cancer Performance: working with clinical staff to balance demand and capacity where necessary
• Working with Service Manager to ensure appropriate medical staffing resources are in place to meet the needs of the service; arranging locum cover when requested
• Contribute to budget and financial performance for the relevant sub-speciality areas.
• In conjunction with the Service Manager and Clinical Lead, assist with the preparation of business cases and service development proposals in response to the needs of the service
• Provide line management for relevant staff and groups/individuals
• Represent the interests of the service at relevant service and directorate meetings. Deputising for the Service Manager as needed
• Supporting implementation and roll out of Trust Wide initiatives

Main duties of the job
Duties and Responsibilities
Key Relationships and Communication
The role will be required at times to communicate complex and sensitive information both verbally and written in a form to include proposals, reports, and presentation to directorate teams and occasionally to external NHS related organisations.

The role will involve facilitation of change within and across organisational and professional boundaries and will require highly developed negotiation, facilitation and persuasion skills.

The role will require the investigation of complaints and performance issues and the communication of this information to patients, families and members of the management team.

The role will need to manage conflict and obstacles to change by the formulation of strategies and processes to overcome such barriers.

Knowledge, Training & Experience
The role requires the utilisation of both theoretical and practical knowledge in the management of teams and services.

Knowledge and experience will be applied in the managing complex and at times competing projects, and will use such opportunities to enable the professional development of their own team to improve management capacity and capability.

Planning and Organisational Skills
The role will require strong organisational skills with an ability to deliver agreed objectives within agreed timeframes.

The role will support the management of projects and proactively develop services in a complex, fast moving environment, with the Service Manager support. The role will support change programmes to raise standards of care for patients.

Leadership and People Management
Act as an inspirational role model.

Ensure teams and individuals act in a way that compliments the Trust Values.

The post-holder will be responsible for the annual appraisal, objective setting and development plan for team members.

The post-holder will be responsible for ensuring effective learning support is provided in areas of responsibility and a positive learning environment is fostered and maintained.

The post-holder will support the effective management of all Trust HR polices as needed

The post-holder will be required to support others in difficult issues and situations, drawing on the advice of the Service Manager, Human Resources and the Occupational Health team

The post-holder will be resilient, able to work under pressure and manage competing agendas

The post holder will need to respond to operational challenges, often at short notice

Financial Responsibility
Supported by the Service Manager, to be responsible and accountable for budgets for their designated areas

To at all times to be conscious of the Trust financial position, recognising the need to deliver high quality services in a cost-effective way. Looking for opportunities to appropriately reduce expenditure and/or maximise income potential

Directorate Responsibilities:
Work as an effective member of the service management team in delivering the objectives of the service

Work collaboratively with other Services Managers in undertaking delegated tasks that benefit the service. Taking an active role with the support of the Service Manager with service wide initiatives as needed

Person Specification
Application form and Interview
Essential

• Educated to degree level or relevant experience
• Minimum Grade C / 4 GCSE Maths & English
• IT knowledge, understanding of Microsoft Excel & Microsoft Word
• Excellent interpersonal and communication skills
• Ability to work in high pressured situations and a fast paced service
• Ability to manage conflicting priorities everyday
• Knowledge of National, NHS policy standards and performance metrics
• Minimum of 2 years NHS Experience

Desirable

• Experience of Using EPR & Revenue Cycle
• Project Work Experience
• Experience of working with external NHS organisations

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Oxford University Hospitals NHS Foundation Trust
Address: Churchill Hospital, Oxford, OX3 7LE, United Kingdom
Employer's website: Apply through our website

Employer contact details
For questions about the job, contact: Directorate Manager, Sarah Balchin, Sarah.Balchin@ouh.nhs.uk, 01865226073

All NHS workers must abide at all times by the Confidentiality: NHS Code of Practice document issued by the Department of Health, and follow the relevant confidentiality and privacy policies specifically adopted by the Trust. Information relating to patients, employees and business of the Trust must be treated in the strictest confidence and under no circumstances should such information be discussed with any unauthorised person(s) or organisations. All information collected, stored and used must be done so in compliance with the Data Protection Act, the Freedom of Information Act (2000) and all relevant Trust Policy. Breaches of confidentiality or information governance protocol may lead to disciplinary action.
All staff must adhere to the requirements of the Trust's Information Security Policy, which covers the deployment and use of all of the Trust's electronic information systems (i.e. all computers, peripheral equipment, software and data). In serious cases, failure to comply with the Policy may result in disciplinary action and could also result in a criminal offence.