Job summary
This post applies for City / South Oxfordshire ONLY

An exciting opportunity to join our Crisis Assessment and Response Team and Home Hospice Care Team as a Patient Support Worker has arisen. The post holder will provide care to patients who are in a crisis or required end of life care in their own homes.

Main duties of the job
The Crisis Assessment and Response team (CARe) and Home Hospice Care Team is looking for Healthcare Support Workers to join our community based team.

The CARe / Home Hospice team supports individuals in their own home, or usual place of residence with the overall goal of preventing hospital admissions and supports individuals who are in crisis or require end of life care.

The Crisis Assessment and Response team and Home Hospice Care Team, works alongside Oxford Health as part of the Urgent Community Response pathway and responds to urgent two hour referrals.

The team operates 7 days a week from 7am-10pm and our staff work a mixture of early (7am-3pm) and late (2pm-10pm) shifts, including every other weekend. All staff have a set 4 week rota. Full time (37.5hr)

As the position is community based it is essential that the post holder holds a full UK driving licence.

This post does NOT offer sponsorship.

About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Details
Date posted: 20 October 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £25,760 to £27,476 a year (per annum/pro-rata)
Contract: Permanent
Working pattern: Full-time
Reference number: 321-MRC-8230383-B3

Job description
Please see attached Job Description and Person Specification for all details on the Healthcare Support Worker role within the Crisis Assessment Response and Home Hospice Care Team.

Person Specification
Training and Qualification
Essential

• Good General Education

Desirable

• NVQ Level 2 in Care or Equivalent

Experience
Essential

• Working with people

Desirable

• Previously worked i a healthcare setting

Skills and Abilities
Essential

• Ability to deliver hands on patient care in a hospital or home environment
• Ability to follow prescribed care plans including prescribed medication administration
• Ability to collect and record accurate patient information, and verbally report changes in condition in a precise and appropriate manner
• To be computer literate specifically in Microsoft Applications
• Ability to adapt approach and be sensitive to culture and diversity when working within a patients home environment

Desirable

• Able to build on knowledge and experience
• Demonstrate problem solving approach

Personal Qualities
Essential

• Willingness to work flexibly within shift patterns including alternate weekends
• Excellent communication and interactive skills
• Good personal organisational and time management skills
• Proactive Approach
• Commitment to learning new skills / sharing skills with others
• Ability to show initiative

Other
Essential

• Full UK Driving License
• Car User with Access to Car for work purposes including Business Insurance

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: Oxford University Hospitals NHS Foundation Trust
Address: Unipart House, Garsington Road, Oxford, OX4 2PG, United Kingdom
Employer's website: https://www.ouh.nhs.uk/

Employer contact details
For questions about the job, contact: Service Support Manager, Anita Harvey, anita.harvey@ouh.nhs.uk, 07468360329

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