Pennine Care NHS FT
Senior Mental Health Practitioner NHS 111 option 2
The closing date is 20 November 2026

Job summary
NHS 111 MH option aims to make it quicker and easier for service users and carers to get the right support and advice they need for their mental health by:

• Listening and help callers to work through immediate problems
• Advising callers on how to access therapeutic and clinical support from their current care team following their care plan
• Providing information about other services and resources including self-help materials and web based support that may be helpful.Signposting callers to other services or resources.

The role of the Senior Mental Health Practitioner is to receive calls escalated to them from the First Responders and Assistant Practitioners, and be able to provide immediate support or assistance via telephone support, expert advice and sign post service users to the most appropriate service.

The service operates 24/7 and practitioners are expected to work within a 24 hour shift pattern.

Main duties of the job

• To monitor calls that are received into the service for trends and respond to repeated calls from an individual appropriately, which may be liaising with open teams to formulate a consistent approach, boundary setting with regular callers, management planning abusive or inappropriate callers.
• To formulate care plans for regular callers needing a structured response in collaboration with the assistant practitioners who will manage the calls.
• To be the lead for frequent attender management group, meeting with the assistant practitioners to identify, review and clinically assess frequent attenders, formulate and review care plans and identify learning to share with the wider team.
• Collate and present frequent attender data with respect to trends and outcomes.
• Work with callers presenting as complex or high risk that are passed to them by the First Responders and Assistant practitioners.
• To work collaboratively with other agencies including CAS, GM Police, NWAS, Local authority to share relevant clinical information in order for the patient journey to be identify & an alternative management plan identified.
• To understand how/why an individual package of care for service users with mental health problems, including signposting where necessary.

About us
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our #PennineCarePeople and do everything we can to make sure we're a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel

Details
Pay scheme: Agenda for change
Band: Band 6
Salary: £39,959 to £48,117 a year, per annum, pro rata
Contract: Permanent
Working pattern: Part-time
Reference number: 311-H1073-26

Person Specification
Essential

• Registered Mental Health Nurse
• NMC Registration
• Post Registration Experience
• Experience of working with individuals who present to mental health services in crisis and have symptoms of mental health illness
• Understanding of current mental health legislation, Safeguarding and Child Protection Legislation
• Knowledge of psychosocial assessment and risk assessment / management processes

Desirable

• Educated to degree level or equivalent demonstrable experience.
• Adult acute mental health work experience

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details
Employer name: Pennine Care NHS FT
Address: Central Park, Northampton Road, North Manchester, M40 5BP, United Kingdom
Employer's website: https://www.penninecare.nhs.uk

Employer contact details
For questions about the job, contact: Team Manager Diane Joubert-Lewis, D.Joubertlewis@nhs.net, 07710211468

Pennine Care NHS FT's privacy notice (opens in a new tab)