Clinical Contracts Manager – Police Custody Healthcare
PHL group are looking for an exceptional Clinical Contracts Manager to lead custody healthcare services where clinical excellence meets commercial accountability. This is a rare hybrid role for a senior healthcare professional who’s just as comfortable in a boardroom discussing KPIs and financial performance as they are leading a multidisciplinary clinical team through complex, high-stakes decisions.

You’ll hold full accountability for both contract performance and clinical governance — leading the Lead FME, Lead HCP, and wider clinical team to consistently exceed contractual obligations while keeping patient-centred care at the heart of everything the service does. You’ll be the key link between operational delivery and strategic direction, and the main point of contact for our client organisation.

As an advanced practitioner with master’s level education, you’ll bring genuine clinical credibility — autonomous decision-making, deep expertise, and a real understanding of what good governance looks like on the ground — combined with the commercial acumen to manage budgets, hit KPIs, and drive continuous improvement.

What You’ll Be Doing

• Leading the contract – owning performance, governance, and the client relationship end to end
• Leading the team – recruiting, developing, and supporting a multidisciplinary clinical workforce, including Nurses and Paramedics
• Driving governance – embedding robust clinical governance frameworks in line with PACE, HMICFRS, CQC, and other regulatory standards
• Shaping culture – building a high-performing, values-led environment where patient safety and staff wellbeing go hand in hand
• Staying clinically active – maintaining your own registration and undertaking clinical shifts as needed, so you lead from experience, not just from a desk

What We’re Looking For

• NMC/HCPC registration, with at least 4 years’ experience in custody/forensic healthcare and 6+ years post-qualification
• Proven experience operating autonomously as an advanced practitioner, across all four pillars of advanced practice
• Senior-level leadership experience in a complex organisation, ideally running a business unit with £1m+ turnover
• A track record of strong contract, stakeholder, and change management across matrix and hierarchical environments
• Level 3 safeguarding knowledge, and the ability to obtain enhanced DBS and Police clearance

Desirable: non-medical prescriber (or working towards), minor illness and injury qualification, teaching/mentorship qualification.

Why Join Us
At PHL Group, we pride ourselves on being Truly Caring, Team First, and Pioneering Innovation. You’ll join a forward-thinking organisation that values integrity, inclusivity, and innovation, and empowers its leaders to make a real difference.

Applications
Due to the high volume of applications, only shortlisted candidates will be contacted. If your application is successful, you can expect to hear from us within 2 weeks of submission.

Please note that this advert will remain open until the position is filled. Interviews will be held throughout the advertising period, so we encourage you to apply early to avoid disappointment.

This is an opportunity to shape a service, lead a team you can be proud of, and make a genuine difference in one of healthcare’s most challenging and rewarding environments.

Benefits

• Bike2Work Scheme. Save up to 42% on bikes & equipment
• DSE Eye Tests and Spectacles. Up to £25 for eye tests, £50 for spectacles
• Employee Assistance Program – 24 hour helpline. 24/7 support for counselling, legal, medical & more
• Employee Recognition. ‘Extra Mile’ Awards
• Family Friendly Policy. Support for maternity, paternity, adoption & fertility leave
• Long Service Award. Celebrating 5 & 10 years of service
• Menopause Support. HRT subscription covered & Menopause Pledge
• NHS Discount – Blue Light Card. Staff are eligible for the Blue Light Card which offers a range of official discounts
• Paid Sick Pay. 10 days per year
• Professional Development. Training, courses & team-building opportunities
• Workplace Savings and Low Interest Loans. Payroll savings & low-interest loans

As part of our ongoing commitment to support the Armed Forces community, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.

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