Housing Support Worker
Phoenix HoSTS supported tenancy service - Fixed Term to 31/03/2028
Service Area: Essex Services
Town: Colchester
Status: Full-time
Contract Type: Fixed Term
Total Salary Pro-Rata: £26,298
Closing Date: 22/11/2026
Vacancy Reference Number: 4454

Phoenix Futures Housing Sustainable Tenancy Service (HoSTS) have an exciting opportunity for someone who will work with a small cohort of individuals with varying needs such as offending history, substance misuse, mental health, learning difficulties who have been housed in independent accommodation.

Previous experience is desirable, however not essential. Support Workers come from many different backgrounds and experiences, and you may have the skills required. We are seeking dedicated individuals, based on your values, willingness to learn new skills and the compassion to deliver the best service possible to the people that use our services.

The Role
As a Housing Support Worker, you will support people at HoSTS to reach their goals and change their lives for the better. The role is full time 37.5 hours per week, fixed term until 31/03/2028. You will be part of a passionate and skilled team, contributing to the provision of tailored interventions and recovery approaches.

About You
To join us as a Housing Support Worker at HoSTS, you will need:

• Relevant experience of working in health and social care, ideally within the field of problematic substance use, mental health or another comparable field
• Evidence of effective partnership working and the ability to network for the benefit of the client and service
• Evidence of managing a busy caseload or tasks and excellent organisational skills
• To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems
• Excellent communication skills, both written and verbal
• Understand complex issues presented by people who have experienced homelessness and moving into temporary or permanent housing whilst engaging in the community.
• Determined, with a drive to succeed and a willingness to learn
• Passionate and enthusiastic about making a real difference to the lives of people we support

Other organisations may call this role Tenancy Support Worker, Supported Housing Officer, Accommodation Support Worker or Recovery Co-ordinator

So, if you're seeking your next challenge as a Housing Support Worker, please get in touch or apply today.

Your Rewards

• Starting salary of £26,298, with the opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £28,000
• Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation
• 25 days' annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system
• Access to a 24/7 Employee Assistance programme including telephone and online access

A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
We'll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

The Service
HoSTS provide tenancy ready and sustainment support to individuals with complex lives who have experienced homelessness and unstable accommodation. Working alongside Colchester Borough Homes our service delivers day to day support with tenants wellbeing and requirements to help them sustain their accommodation and live fulfilled lives.

The HoSTS team support with accessing and attending mental health services and GP's. Complete referrals into partner agencies such as substance use services, IPS teams, Social Inclusion activities and financial advice whilst advocating on their behalf ensuring their voices are heard.

The HoSTS service works across two sites within the Colchester area of Essex. The role will be office based operating out of both supported accommodation sites.

About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years' experience and a leading provider of drug and alcohol treatment.

We are dedicated to advocating for people who are often overlooked and stigmatised, to ensure they have a fair chance to lead healthy and fulfilling lives.

Interview Process
If shortlisted, you will be contacted for a short face to face interview for approximately week commencing 7th December 2026. There will be a Peer Mentor present as part of the interview process.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience. We are committed to creating an inclusive working environment and we ensure equity of opportunity.