Sign up to unlock the estimation.Sign up to unlock the estimation~£38,000 - £45,000per annum· Meev estimate
Posted yesterday
Description
Complex Care Nurse The Complex Care Nurse must demonstrate the skills and knowledge to:
To be accountable for and lead on the clinical components of care delivery
Support in the assessment, mobilisation and implementation of complex care clients to support with business growth
To regularly risk assess individual client needs
Provide evidence based clinical expertise and advice relating to care-planning and delivery across the pathway and evaluate outcomes
Attend meetings and/or liaise with MDT, commissioners, case managers and clients etc to build and manage clinical caseload
To act as a role model and leader for all members of staff
To facilitate and deliver an ongoing programme of clinical knowledge/skills-training and competency assessments to non-registered members to enable them to competently deliver care with minimal supervision
To be responsible and accountable for the delegation of clinical healthcare tasks required for clients to maintain a quality of life within the community
Maintain high standards and proactively manage quality improvement, clinical risks, safety concerns and complaints relating to client case load
Drive best practice in order to ensure high quality care
Promote compliance and adherence to internal policies and standards
Keep up with national standards and requirements surrounding clinical services
Assist the branch in identifying best practice in regard to client's complexity to ensure delivery of safe and high-quality care
Commitment to improving client/family experience at every step of the care pathway.
Identify, develop and maintain new business streams to support with growth of clinical services
Key Relationships Internal stakeholders:
Operational teams – central and branch
Support office teams – including finance, payroll, HR, training marketing, IT
Recruitment
Clinical and quality
Wider Home Care People professional family
External stakeholders
Regulatory bodies – CQC, Care Inspectorate
Local authorities, commissioners, case management
Third parties including legal, insurance, PR, branding
Industry partners / suppliers
Main Responsibilities Professional/Clinical Leadership
Take responsibility to ensure the highest standards of professional care are attained in providing safe, high-quality care
Lead on clinical decision making relating to complex care across the complex client pathway – as per policy, from the point of referral to implementation and evaluation of care delivery
Participate in home visits to assess client's needs and care preferences. Evaluate care provision, risk assess and support/train/assess unregistered carers
To have overall responsibility for a group of clients including a specialist caseload, with an ability to lead the team in areas related to complex care provision
To develop and maintain skills required to risk assess referrals and lead in planning client focused complex care packages
To provide specific branches with professional advice, direction and support relating to the allocation and suitability of non-registered members to provide safe care to clients
Provide direct care and support to clients in exceptional circumstances when required to support continuity of care
Provide safeguarding expertise and advice for branches. Promptly raise concerns and work with relevant agencies, as required
To ensure that both verbal and written client reports meet the NMC standards and policies regarding record keeping and confidentiality
Responsible for, ensuring that national and local safeguarding requirements and standards e.g. NICE guidelines, RCN recommendations are adhered to
Escalate concerns and/or unresolved issues to line manager
Using technology to improve communication, collaboration and delivery of care
Identify and support the development of new business streams
Adhere to the NMC's and RCN's professional guidance at all times and demonstrate the skills, knowledge attributes to enable working within your professional scope
Education and Training
Deliver classroom training to develop the knowledge and skills of professional carers in routine care delivery, long-term conditions, specific disabilities and complex healthcare tasks
Provide competency assessments and maintain competencies for professional carer providing delegated healthcare tasks e.g. PEG feeding, use of buccal midazolam
Support the on-going development of professional carers by highlighting examples of good practice as well as responding to areas where improvements are required
Contribute to creating a learning environment which ensures carers develop and maintain the knowledge and skills required to provide safe high-quality care
Contribute to developing and maintaining clinical competency frameworks in line with best practice recommendations
Ensuring you are working in line with the most up to date knowledge and skills, as well as educational resources, to deliver clinical training to staff members. Where any known or perceived deficit exists, putting in place remedial actions and escalating concerns to the regional clinical lead and head of clinical services.
Leadership and Management
Work in partnership, maintain good relationships and communicate effectively, with all branch staff members.
To work in a collaborative manner with other agencies to ensure a seamless delivery of care to families
Take responsibility for maintaining professional registration and ensuring continuous professional development identified through appraisal/clinical supervisions
Ability to adapt and multitask to manage competing priorities and workloads safely
Quality
Ensure that 'best practices' are continuously maintained in delivering client care
Develop audit skills and contribute to auditing of complex care clients and ensure that the results of the audits lead to appropriate action being undertaken by all branch staff and members to improve care.
Contribute to the evaluation of changes introduced to clinical care.
Ensure clinical incidents, adverse events and complaints are correctly reported, recorded and escalated in a timely manner.
Contribute to the investigations and responses relating to adverse events and/or complaints and ensure actions are implemented, lessons learnt and shared, and improvements to practice and services implemented
Promote compliance with Prestige Nursing and Care policies and guidelines e.g. health and Safety, Infection prevention and control etc
To escalate concerns to line manager to minimise negative outcomes promptly
Business Continuity
Share best practice and appropriate market intelligence with team colleagues to ensure that clients and customer expectations are met and/or exceeded
Instil confidence across the branch network to deliver and increase complex care business.
Create ongoing and robust partnership working with client groups.
Attend and contribute to internal and external meetings and forums as required and necessary to carry out role.
General Responsibilities
Occasionally support with the day-to-day responsibilities of the branch team when required
Be a champion for internal customer service
Do any other reasonable things your manager needs you to do
Travel to visit clients and professional carers
Flexible working to facilitate supporting clients and professional carers needs
Accountabilities
Demonstrate proficiency as a registered nurse
Ensure improvements surrounding quality and safety relating to clinical care provision
Ensure clinical quality, best practice and safe delivery of clinical care
Ensure positive client experience
Ensure safe, competent non-registered workforce
Person Specification Essential
Registered Nurse with NMC with active PIN
Minimum 2 years clinical nursing experience including community or hospital setting
Management of clinical risk management and individualised, person-centred care planning
Experience of safeguarding adults and children
Effective communication skills – verbal and written
Ability to work on own initiative as well a part of a team – self-motivated
Effective people management skills
Ability to negotiate, influence, escalate and seek advice
Experience in interpreting and analysing data and meet deadlines
Excellent IT and presentation skills
Demonstrate knowledge of the theory and application of clinical governance
Ability to work autonomously and with initiative
Can do approach
Ability to work independently and within a team
Valid UK driving licence and access to a car is highly desirable, however other travel arrangements are possible
Demonstrate good leadership skills.
A commitment to equal opportunities and diversity
Symmetry between personal and organisational values
Desirable
Recognised teaching qualification/experience
Evidence of developing policy, guidelines and managing resources
Coaching and mentoring skills, teaching qualification
Evidence of success in leading/managing significant and sustained change
Experience in interpreting and analysing data and meet deadlines
Competencies and Behaviours
Professional manner
Positive attitude
Strong leadership skills
Effective communication on multiple levels
Able to multitask, co-ordinate and adapt to prioritise and workload
Advocate for clinical excellence and high standards of care
Values
We Care – we care for each other and the people we support and take positive risks to improve all outcomes.
We Collaborate – we all work as one team, with the common aim of having a positive impact on the people we support.
We Value and Respect – we include and support every colleague and we value each other as unique individuals.
We strive for sustainability – we want our business and our colleagues to grow safely enabling us to support more people.
We are accountable – we thrive on our accountabilities, owning everything that is good or not so good.
Confidentiality, information security and governance, safeguarding, health, safety and wellbeing, equality, diversity and inclusion, and environmental sustainability: all Prestige Nursing and Care colleagues are expected to follow company policies in these areas, including the legal and ethical duties described in the full policy. Prestige Nursing and Care is committed to equal opportunities regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Join a long-established homecare provider delivering nurse-led and complex care in people’s homes, with opportunities across adult, mental health, paediatric and learning disability nursing.
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Prestige Nursing & Care
Social Care
Join a long-established homecare provider delivering nurse-led and complex care in people’s homes, with opportunities across adult, mental health, paediatric and learning disability nursing.
