Department: Medical Information
Contract Type: Permanent
Location: Croatia, Serbia, UK or North Macedonia
Job Title: Multilingual Medical Information Specialist- German speaking

Do you have a degree in Life Science, Nursing or Medicine, paired with a true passion for patient safety?

Are you looking for your next role in a world leading, global, multi-cultural, Medical Information team that can offer fast-track promotional opportunities and continued career development?

Are you confident communicating clearly and knowledgeably with customers over the phone and via email in German & English?

If you answered yes, then this could be the role for you!

WHO ARE PROPHARMA?
ProPharma helps pharmaceutical, biotech, and medical device companies make sure their products are safe, effective, and meet all the rules. They’re like the behind-the-scenes experts who help with clinical trials, regulatory paperwork, safety monitoring, and talking to health authorities like the FDA. Basically, they support companies from early research all the way to getting a drug on the market—and beyond.

MEDICAL INFORMATION AT PROPHARMA
ProPharma has more than 25 years of expertise in delivering Medical Information services to our clientele. We specialise in distributing vital information regarding our clients' healthcare products to healthcare professionals, patients, and the wider public. Our dedicated team consists of seasoned healthcare professionals (HCPs) and graduates in life sciences who function as an integral part of your team, facilitating the exchange of clinical and scientific information related to drugs and devices, as well as product safety. Medical Information is a vital component that ensures the safe and effective use of healthcare products, supports healthcare professionals in their practice, and helps pharmaceutical and biotech companies comply with regulatory requirements.

Our innovative, market-leading technologies, and 24/7/365 contact centers allow us to provide best-in-class medical information services.

‘A DAY IN THE LIFE’ OF A MULTILINGUAL MEDICAL INFORMATION SPECIALIST

What You’ll Be Doing:

• Responding to medical and safety-related enquiries from healthcare professionals, patients, and consumers via phone, email, and web platforms.
• Using approved product information, scientific literature, and internal data to provide clear, accurate responses.
• Documenting and reporting adverse events, product complaints, and other safety concerns in line with regulatory standards.
• Logging all enquiries into internal systems in a clear, timely, and compliant manner.
• Supporting the quality of the service by performing checks on safety reports and medical enquiries.
• Writing high-quality custom medical responses when needed, based on client-approved resources.
• Providing informal training or mentorship to new team members as you develop in the role.
• Contributing to process improvements and suggesting updates to internal procedures.
• Occasionally participating in after-hours coverage on a rotating basis, based on business needs.

What You’ll Bring:

• A degree in life sciences or healthcare-related field.
• Strong communication skills, both written and verbal.
• High attention to detail and a commitment to accuracy.
• An interest in drug safety, medical information, or regulatory affairs.
• A proactive mindset and willingness to learn.
• Fluency (C1) in German and English both written and orally.

WHAT PROPHARMA CAN OFFER YOU:

• Unrivalled career development – more than 95% of Medical Information leadership roles are filled internally.
• Remote working – with over 85% of our workforce successfully working from home, we can offer a flexible, home-based working arrangement.
• Continued learning and development – comprehensive onboarding and full training for all roles, including a dedicated internal training team who can offer leadership and management training, industry training and the opportunity to learn from the wider MI Team by tapping into their invaluable knowledge.
• Performance-related pay, annual bonus and benefits – our comprehensive benefits package includes health & wellness support, contributary pension scheme, enhanced maternity leave and much more!

WHAT CAN YOU EXPECT WHEN APPLYING FOR A JOB AT PROPHARMA?
Click through the apply now button, where you will be asked to upload a CV and any other supporting documents and answer a few questions. The whole process should take less than 5 minutes!

• Due to the high volume of interest in our roles, we make every effort to review each application. However, if you do not hear from us within 14 days, please consider your application unsuccessful on this occasion.
• Once you submit your application you can expect to receive automated notifications from our system (triggered by our internal Talent Acquisition team).
• Our selection process consists of a Teams audio screening call with a recruiter, followed by an online assessment, then a more a formal video interview with a hiring manager.
• Our end-to-end recruitment process (including evaluation time and interviews) may last between 3 to 6 weeks. You can expect to hear back from us within 2-3 weeks (on average) regardless of outcome.

We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

All applications to roles at ProPharma are personally reviewed by a member of our recruitment team. We do not rely on AI screening tools to support our hiring process. You will always receive an outcome to your application so that you have an answer from us - whether you're successful or not.

Whilst ProPharma supports remote working, we also recognise the value that comes from in person collaboration. As such, we encourage any new hires that are based within a reasonably short commute of one of our offices to work on a hybrid basis and spend some time working from that office location, as agreed with your manager. All applications will be treated on their own merit and candidates will not be at any advantage or disadvantage based on their proximity to an office.

ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.