Job summary
We have a fantastic opportunity for an Occupational Therapist or Physiotherapist to join our friendly Wheelchair Service team. We support people in the Kent and Medway area who require long term mobility equipment and seating solutions to achieve and maintain their lifestyle choices. The role involves holistic assessment and prescription of specialist wheelchair equipment, and you will develop expertise in postural management and pressure care.

The Clinical Team, led by a Clinical Lead, consists of OT's, Physiotherapists, Rehabilitation Engineer, technicians, medical secretary, and support assistants. We operate as a whole service provision which includes Customer Services, Warehouse Operatives and Field Service Engineers. This gives the opportunity to provide Wheelchairs, cushions, and accessories on the day of Assessment.

We are primarily clinic based at 2 sites Kent and Gillingham where we have excellent facilities. We also work in service users homes, schools, day centres and specialist services, alongside community providers and acute services. You will be involved in training referrers and prescribers.

The team work Independently or with peer support, we utilise telephone and video assessments to focus provision and resources.

You will receive line management support from a Band 7 Therapist with additional support from the Clinical Lead. Training for the role will be provided with an ongoing commitment to learning and development, including PDR/PDP and CPD.

Main duties of the job
Providing clinical input to the wheelchair services, working closely with service users, their families and carers and the multi-disciplinary teams supporting service users.

Work as an autonomous practitioner, managing a caseload including complex service users.

Demonstrate clinical competence, effectiveness and best practice in all areas of clinical service delivery, including -

• Triage.
• Duty activities.
• Clinical interventions, including assessment of mobility, posture and pressure care needs, prescription, review, and handover/set up of prescribed equipment, demonstrating evidence of service user involvement and collaboration in care planning.
• Documentation, ensuring compliance with agreed record keeping systems and standards.
• Caseload management.
• Use of outcome measures.
• Medical device management.

Take responsibility for maintaining safe clinic environments.

Safeguard children, young people and vulnerable adults with whom the service comes into contact.

Carry out physical/postural assessments and interventions which may involve kneeling, squatting, crouching, bending, twisting and maintaining static or awkward postures for short periods of time.

Lift, carry or adjust wheelchairs and other equipment, potentially several times a day on a daily basis.

About us
Ross Care provide clinically lead, high-quality wheelchair services on behalf of the NHS. Our friendly teams include OTs, Physiotherapists and Rehabilitation Engineers, providing services for all age ranges.

We operate across 40 regions in England and Wales, supporting over 400,000 wheelchair users each year and covering 45% of the population. We take great pride in the role we play in making a real difference in the lives of those who matter most - our patients and their families.

Culture and Values
Ross Care are a values-led organisation where people come first and whilst demand can often be high, our commitment to delivering high-quality care never wavers.

We foster an environment where every team member is included, supported and empowered to contribute ideas and shape how we deliver services.

Career Development and Support
We provide a mature career pathway designed to help you grow with us and clinical supervision and CPD opportunities are embedded at all levels. We offer opportunity, structure, encouragement and excellent line management support.

We offer a wide range of learning opportunities, including apprenticeships and training programmes. Many of our team members progress into new roles within the organisation, thanks to our strong grow your own culture.

Our Commitment to Sustainability
We take our environmental responsibilities seriously - tracking our carbon footprint, setting measurable targets, and continuously seeking new ways to reduce environmental impact.

Details
Date posted: 26 August 2026
Pay scheme: Other
Salary: £39,959 to £48,117 a year
Contract: Permanent
Working pattern: Full-time
Reference number: E0453-26-0028
Job locations: Kent & Medway Wheelchair Service, Inca House Wotton Road, Asford, Kent, TN236LL, United Kingdom; Kent & Medway Wheelchair Service, 1 Ambley Green, Gillingham, Kent, ME80NJ, United Kingdom

Job responsibilities

• Post-registration experience working with patients with long-term and deteriorating medical conditions.
• Demonstrate strategies for organising own workload.
• Demonstrate a flexible and adaptable approach to working in order to meet competing priorities.
• Demonstrate skill development and critical analysis of skill gaps.
• Confident in the use of computers with knowledge and experience of Microsoft Office.
• Good communication skills, both written and verbal; positive interpersonal skills with an ability to community appropriately with colleagues, other professionals, carers and service users.
• Ability to communicate sensitive information in written and verbal forms to service users, other professionals and in-house staff.
• Knowledge of a range of medical conditions (e.g. respiratory, neuro, orthopaedic), their management and implications for wheelchair prescription or other intervention.
• Effective strategies to cope with a variety of distressing situations, including challenging behaviour from service users.
• Ability to work under pressure.
• Demonstrate understanding of risk assessment and management within the healthcare environment.
• Demonstrate an understanding of safeguarding, including how to identify potential safeguarding situations, how to report them internally and ensure action within the MDT.
• Knowledge of legal issues (e.g. data protection, child protection, health and safety, vulnerable adults, human rights etc.).
• Demonstrate an understanding of health and safety responsibilities and compliance.
• Demonstrate an understanding of clinical governance requirements.
• Demonstrate knowledge and understanding of moving and handling techniques and procedures.
• Understanding of information governance and data protection issues.
• Demonstrate an understanding of managing diversity with the local populations and workforce.
• Understanding of multi-cultural issues.
• Demonstrate strategies for involving service users and carers in clinical decisions, ensuring all feedback is acknowledged.
• Full UK driving licence and a willingness to drive Ross Care vehicles.
• An ability to adapt to changing environmental conditions, such as weather, exposure to unpleasant environments, bodily fluids, pets and other unspecified hazards.

Person Specification
Qualifications
Essential

• BSc or Diploma in Occupational Therapy or Physiotherapy

Experience
Essential

• Post-registration experience working with patients with long-term and deteriorating medical conditions.
• Demonstrate strategies for organising own workload.
• Demonstrate a flexible and adaptable approach to working in order to meet competing priorities.
• Demonstrate skill development and critical analysis of skill gaps.
• Confident in the use of IT with knowledge and experience of Microsoft Office.
• Good communication skills, both written and verbal; positive interpersonal skills with an ability to community appropriately with colleagues, other professionals, carers and service users.
• Ability to communicate sensitive information in written and verbal forms to service users, other professionals and in-house staff.
• Knowledge of a range of medical conditions (e.g. respiratory, neuro, orthopaedic), their management and implications for wheelchair prescription or other intervention.
• Effective strategies to cope with a variety of distressing situations, including challenging behaviour from service users.
• Ability to work under pressure.
• Demonstrate understanding of risk assessment and management within the healthcare environment.
• Demonstrate an understanding of safeguarding, including how to identify potential safeguarding situations, how to report them internally and ensure action within the MDT.
• Knowledge of legal issues (e.g. data protection, child protection, health and safety, vulnerable adults, human rights etc.).
• Demonstrate an understanding of health and safety responsibilities and compliance.
• Demonstrate an understanding of clinical governance requirements.
• Demonstrate knowledge and understanding of moving and handling techniques and procedures.
• Understanding of information governance and data protection issues.
• Demonstrate an understanding of managing diversity with the local populations and workforce.
• Understanding of multi-cultural issues.
• Demonstrate strategies for involving service users and carers in clinical decisions, ensuring all feedback is acknowledged.

Additional
Essential

• HCPC registration.
• Enhanced DBS Clearance.
• Full UK driving licence and a willingness to drive Ross Care vehicles.
• An ability to adapt to changing environmental conditions, such as weather, exposure to unpleasant environments, bodily fluids, pets and other unspecified hazards.

Desirable

• Member of the Chartered Society of Physiotherapy or the Royal College of Occupational Therapists

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applicants must have current UK professional registration. For further information please see NHS Careers website.

Employer details
Employer name: Ross Care
Address: Kent & Medway Wheelchair Service, Inca House Wotton Road, Asford, Kent, TN236LL, United Kingdom
Employer's website: Apply through our website

Employer contact details
For questions about the job, contact: Clinical Lead, Theresa Hodges, theresa.hodges@rosscare.co.uk, 03301244485