Job summary
This role will be hosted by South East Leeds GP Group, and will be based in the LS25 LS26 Primary Care Network PCN.

LS25-26 PCN has a patient population of circa 75,000 across 7 practices:

• Garforth Medical Centre
• Gibson Lane Practice
• Kippax Hall Surgery
• Lofthouse Surgery
• Moorfield House Surgery
• Nova Scotia Medical Centre
• Oulton Medical Centre

HOURS: 30 hours per week (hours will flexible on an 8am 8pm, 7 day a week contract)
ACCOUNTABLE TO: Operations Team Leader
HOSTED BY: South East Leeds GP Group
SALARY: £22,500 to £25,000 (depending on experience)
PLACE OF WORK: GP Practices across our PCN

Applicants must be available to work on Wednesdays as this is an essential requirement for the role.

Main duties of the job
KEY RESPONSIBILITIES

• Provide admin support to multidisciplinary meetings including taking minutes.
• Utilise GP Practice clinical systems (SystmOne) and population health data to proactively identify relevant cohorts of patients to deliver personalised care.
• Support patients within these cohorts to access health checks and other health services.
• Liaise with other key stakeholders as needed for the collective benefit of the patient including but not limited to GPs, nurses, pharmacists and other support staff from within the PCN practices or from other provider organisations.
• Assist patients and carers in managing their own needs, answering their queries and supporting them to address their needs.
• Communicate effectively and sensitively using language appropriate to the patient and their carer and their level of understanding.
• Provide accurate, impartial information, support and guidance to patients and their carers to enable them to make choices about their care.
• Raise awareness of shared decision making and decision support tools, and assist patients to be more prepared for shared decision making conversations.
• To provide coordination and navigation for patients and their carers across health and social care services, where appropriate linking with social prescribers and other patient link workers in the PCN.
• Work in partnership with key providers in the local community to enable improved access to services for patients.

For more information please see attachments.

About us
We are a dynamic, forward thinking PCN team who are passionate about developing and delivering excellent quality local services to meet the needs of our patients. Please have a look at our website to find out more about our team, projects, services and partners. (www.ls2526pcn.co.uk)

We are very excited to be recruiting another Care Coordinator to join our PCN team. We currently have 6 Care Coordinators, and the rest of our PCN staff include pharmacists, pharmacy technicians, trainee pharmacist, paramedics, Health Care Assistant/Social prescribers (doing home visits and support for housebound patients), health and wellbeing coach, physiotherapists, admiral (dementia) nurse and nurse associate.

Job responsibilities
Our Care Coordinators will play an important role within the PCN to reduce health inequalities and support meeting our PCN and practice targets. They will be working closely with practice and PCN staff to identify, engage with and proactively coordinate personalised care and support planning for the most vulnerable people in our community, including the frail/elderly, people living with severe mental illness or learning disabilities, and those with long-term health conditions.

As well as being linked with individual practices they will work together as a team. This will include sharing learning and best practise both within the team and across the PCN.

Support with patient engagement, which will include ensuring that information is accessible for all and having conversations with patients and carers to increase understanding, alleviate concerns and increase engagement and self-management.

To support people in preparing for or following-up clinical conversations they have with primary care professionals (including health checks) to enable them to be actively involved in managing their care and supported to make choices that are right for them. You will use knowledge of health and social services available in the locality, including those offered by the community and voluntary sector, to link people up with these and help them overcome any barriers they might encounter. The aim is to help people improve their quality of life and avoid unplanned hospital admissions.

Act as a central point of contact to ensure that patients receive the best possible care, and the person is supported to achieve the outcomes that are important to them. This is achieved by bringing together all the information about a persons identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person.

Person Specification
Experience
Essential

• Relevant experience of working within a similar role, ideally within General Practice.
• Insight into how to evaluate own strengths and development needs, seeking advice where appropriate.
• Experience of providing and receiving complex, sensitive information.

Desirable

• Use of SystmOne.
• Experience of working with people who may face health inequalities e.g. living with frailty, people with living with learning disabilities or severe mental illness, and/or carers.

Skills and Knowledge
Essential

• Experience of working in health, social care or other support roles which are in direct contact with people, families or carers.
• Administrative duties including preparing for meetings and writing minutes.
• Has attention to details, able to work accurately, identifying errors quickly and easily.
• Has a planned and organised approach with an ability to priority their own workload to meet strict deadlines.
• For more details please see attachments

Qualifications
Essential

• GCSE grade A-C in Maths and English or skills level 2 in Maths and English (or equivalent).

Desirable

• ECDL or other equivalent IT qualification.
• NVQ Level 3 in a health or social care related discipline (or equivalent experience).

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name: South and East Leeds GP Group
Address: Hosting Employment Address, 1st Floor Park Edge Practice, Asket Drive, Leeds, West Yorkshire, LS14 1HX, United Kingdom
Employer's website: Apply through our website

Employer contact details
For questions about the job, contact:
Business Administrator
Sue Brady
selgpgroup.hr@nhs.net
01134687080

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.