Advertised role location: Cloughreagh-Cloughreagh House
Official document: Job Description / Personnel Specification (docx)
Memory Service Locality Manager
Band 7

Memory Service Locality Manager
Band 7


JOB DESCRIPTION


JOB TITLE

Memory Service Locality Manager

BAND

7

DIRECTORATE

Mental Health & Disability Services

INITIAL LOCATION

Cloughreagh House, Bessbrook, Newry and Mourne locality in first instance

REPORTS TO

Memory Service Co-Ordinator

ACCOUNTABLE TO

Director of Mental Health & Disability Services

JOB SUMMARY

As a Locality Manager the post holder will be responsible for the operational management and delivery of memory services within a geographical locality of the Southern Health and Social Care Trust.

The Locality Manager will support the Head of Memory Service in ensuring high quality memory services are provided to patients / clients and their families / carers. He / she will also support the Head of Memory Service with service planning / reform initiatives, implementation of strategies and will manage a team of multidisciplinary staff.

The post holder will provide clear leadership and manage staff within their control. He / she will be responsible for ensuring that memory services are of a high quality and fully meet exacting professional regulation, organisational and governance standards including delegated statutory functions.

The post holder will be a member of the management team for the Memory Service and will deputise as required for the Head of Service.

The post holder will manage the services / functions associated with memory services which will include community and clinic based services. They will also undertake a role with associated facilities as required.

KEY DUTIES / RESPONSIBILITIES

Co-ordinate the delivery of high quality multidisciplinary memory services to people living within the geographical locality. This will include organising a prompt and appropriate assessment of need in response to referrals received within primary and secondary care settings i.e. Community and acute.

Where the post holder is a registered Social Worker they will provide professional supervision in accordance with the Trust`s Supervision Policy, Standards and Criteria for Social Work and Social Care Workers and undertake the DAPO/IO role in line with the Trust`s Adult Safeguarding Procedures if required

Where appropriate instigate and / or participate in multidisciplinary assessment procedures relating to case management and facilitate monitoring of domiciliary care packages and nursing and residential placements. Respond to associated queries and complaints.

Manage and co-ordinate assessment and treatment services in clinical (outpatients), in reach into acute / non-acute hospital and community settings to ensure compliance with Departmental and Regional targets standards and strategies.

Manage and support strategic developments (eg Clinic, Navigators) in line with local and regional requirements.

Ensure that all Trust priorities and Memory Service performance management targets are met within the locality. This will include assisting the Head of Memory Service to develop quality standards for the Memory Service and setting up systems and procedures to monitor compliance with same.

Implement clear referral pathways that have been developed for patients / clients referred to the Memory Service from other divisions in the directorate and other programmes of care.

Proactively promote opportunities for user involvement and identify opportunities for supporting voluntary organisations representative of users and carers.
Identify opportunities to develop services by ensuring that there are effective systems in place to ascertain the patient / client experience feedback through patient and public involvement strategies.

Ensure the implementation of robust governance arrangements within the locality team to meet controls assurance standards, the assessment and management of risk and compliance with the DHSSPS’s Safety First framework.

Undertake the role of chairperson in the absence of Head of Service for Serious Adverse Incidents and ensure report is completed in time frame required for submission to the HSCB. Identify opportunities for learning and disseminate across all relevant practice areas.

Be responsible for the processing and management of complaints in line with HSC and Trust complaints procedures. This should be underpinned by transparency and a culture of continuous improvement and learning. In conjunction with Head of Service and governance, investigate and prepare reports and responses to complaints at all levels. (Local, HPSS, Ombudsman, Judicial Review etc).

Provide clear leadership to the locality team of multidisciplinary staff and ensure the effective implementation of all Trust people management policies, such as those relating to the management of sickness and absenteeism, staff performance and development reviews, health and safety etc.

In conjunction with the Head of Memory Service, participate in the regular review of services in the context of policy and changing need in order to bring forward proposals for service improvement and development.

Be responsible for all community care expenditure as an authorised signatory. Be responsible for authorising staffing / goods and services expenditure and assist the Head of Memory Service with effective budgetary management and the meeting of all financial targets.

Manage the relevant monitoring arrangements associated with services and service level agreements provided by voluntary and private providers.

Monitor the budget for the service area and the meeting of all financial targets.

Be responsible for the collection, collation and quality assurance of statistics to support corporate monitoring and planning. Manage information, reports and records in line with corporate and professional guidelines and the Trust’s clinical governance framework.
Represent the Memory Service on project groups both regionally and locally. Actively contribute and influence the development of regional policy / procedures which effect significant change in the provision of memory services across Northern Ireland.

Provide leadership in the fostering of effective working relationships with a diverse range of stakeholders to include GPs, Carers, Consultant Medical Staff, Managers in other Directorates, HSCB Representatives and Voluntary / Community Groups.

Undertake an annual multidisciplinary training needs analysis for the Service area to inform the commissioning of training resource.

Undertake a profession specific educational audit to ensure and promote the fertile learning environment of the Memory Service.

Support the learning and development of multi professional staff including students, by creating an environment that supports effective learning and development opportunities.

Be a specialist professional resource to other colleagues within the Trust in all localities and programmes in relation to dementia care.

Be responsible for putting systems in place to ensure all professional staff receive operational and professional supervision to meet standards of practice.

Assist the Head of Memory Service with workforce planning and reform. Support modernisation and development initiatives within the Memory Service in the Southern Trust.

Be responsible for ensuring that all professional staff are ‘live’ on relevant professional registers and supported to attend Professional Development opportunities / requirements in order to comply with registration requirements.

Provide cover in other localities across the Southern Trust when the Memory Service Locality Manager is off.

Provide interventions, as appropriate, in the area of social work professional practice.

Be responsible for contributing to and the development of business continuity plans for the team / Service

Be responsible for convening / leading / attending social work governance forum to represent the Memory Service.

GENERAL MANAGEMENT RESPONSIBILITIES

The post holder will promote and support effective team working, fostering a culture of openness and transparency.

The post holder will ensure that they take all concerns raised with them seriously and act in accordance with: The Code (NMC 2018) particularly sections 16 and 17, as well as the Employer’s Raising Concerns Policy.

Review the organisation plan and establishment level of the Service for which he / she is responsible to ensure that each is consistent with achieving objectives, and recommend change where appropriate.

Delegate appropriate responsibility and authority to the level of staff within his / her control consistent with effective decision making, while retaining overall responsibility and accountability for results.

Participate, as required, in the selection and appointment of staff reporting to him / her in accordance with procedures laid down by the Trust.

Take such action as may be necessary in disciplinary matters in accordance with procedures laid down by the Trust.

Ensure that professional supervision arrangements are in place for all staff.

Undertake operational supervision as per Trust policy.

Willingness to undertake training as defined by your manager to meet the needs of the service

HUMAN RESOURCE MANAGEMENT RESPONSIBILITIES

The Trust supports and promotes a culture of collective leadership where those who have responsibility for managing other staff:

Establish and promote a supportive, fair and open culture that encourages and enables all parts of the team to have clearly aligned goals and objectives, to meet the required performance standards and to achieve continuous improvement in the services they deliver.

Ensure access to skills and personal development through appropriate training and support.

Promote a culture of openness and honesty to enable shared learning.

Encourage and empower others in their team to achieve their goals and reach their full potential through regular supportive conversation and shared decision making.

Adhere to and promote Trust policy and procedure in all staffing matters, participating as appropriate in a way which underpins Trust values.

PERSONAL AND PUBLIC INVOLVEMENT RESPONSIBILITIES (PPI)

Promote and support the implementation of the Trust’s PPI Strategy and ensure all staff are aware of their responsibilities as appropriate to their job role.

GENERAL REQUIREMENTS

The post holder will be required to:

Ensure the Trust’s policy on equality of opportunity is promoted through his/her own actions and those of any staff for whom he/she has responsibility.

Co-operate fully with the implementation of the Trust's Health and Safety arrangements, reporting any accidents/incidents/equipment defects to his/her manager, and maintaining a clean, uncluttered and safe environment for patients/clients, members of the public and staff.

Adhere at all times to all Trust policies/codes of conduct, including for example:
Smoke Free policy
IT Security Policy and Code of Conduct
standards of attendance, appearance and behaviour

Contribute to ensuring the highest standards of environmental cleanliness within your designated area of work.

Co-operate fully with regard to Trust policies and procedures relating to infection prevention and control.

All employees of the Trust are legally responsible for all records held, created or used as part of their business within the Trust including patients/clients, corporate and administrative records whether paper-based or electronic and also including emails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000 the Environmental Information Regulations 2004, the General Data Protection Regulations (GDPR) and the Data Protection Act 2018. Employees are required to be conversant with the [org name] policy and procedures on records management and to seek advice if in doubt.

Take responsibility for his/her own ongoing learning and development, in order to maximise his/her potential and continue to meet the demands of the post.

Represent the Trust’s commitment to providing the highest possible standard of service to patients/clients and members of the public, by treating all those with whom he/she comes into contact in the course of work, in a pleasant, courteous and respectful manner.

This Job Description will be subject to review in the light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.

It is a standard condition that all Trust staff may be required to serve at any location within the Trust's area, as needs of the service demand.

Dec 2020


PERSONNEL SPECIFICATION

JOB TITLE AND BAND Memory Service Locality Manager Band 7

DIRECTORATE Mental Health & Disability Services

SALARY

HOURS 37.5 hours per week

Ref No: <to be inserted by HR> Dec 2020

Notes to applicants:
You must clearly demonstrate on your application form under each question, how you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria.
Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form. Please note the Trust reserves the right to use any desirable criteria outlined in Section 3 at shortlisting. You must clearly demonstrate on your application form how you meet the desirable criteria.
Proof of qualifications and/or professional registration will be required if an offer of employment is made – if you are unable to provide this, the offer may be withdrawn.

ESSENTIAL CRITERIA


SECTION 1: The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during the interview/selection stage. You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below.

Factor
Criteria

Method of Assessment

Qualifications/ Registration/ Experience
5 years post qualification experience to include 2 years’ experience at Band 6 or equivalent/above in Dementia/Community mental health setting (excluding courses)

Be currently registered on part 1 (mental health) of the live NMC register
OR
Hold a professional Social Work qualification (CQSW,CSS OR Diploma in Social Work) and have NISCC registration or be eligible for immediate registration or have lodged an application with NISCC.
OR
Hold a professional AHP qualification and have Health and Care Professions Council/HCPC registration or eligible for immediate registration

Experience in delivering objectives which have led to a significant improvement in service.

Experience in working with a diverse range of internal and external stakeholders in a role which has contributed to the successful implementation of a significant change initiative.

Experience of managing and/or supervising staff

Shortlisting by Application Form

Other
Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment.
This criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the Trust which will permit them to carry out the duties of the post.

Shortlisting by Application Form

SECTION 2: The following are ESSENTIAL criteria which will be measured during the interview/ selection stage:

Skills / Abilities
Ability to work as part of a multi-professional team

Effective communication skills to meet the needs of the post in full.


Effective planning and organisational skills with an ability to prioritise own workload.

Ability to identify solutions to problems and implement them effectively.

Ability to work to tight timescales whilst meeting targets.

Interview / Test

Knowledge

Knowledge of current developments in Dementia Services on a local and regional level

Knowledge of current developments in Health & Social Care within the community and the role of other agencies.

Knowledge of Microsoft word, excel, email, PARIS; powerpoint in the working environment.



DESIRABLE CRITERIA


SECTION 3: these will ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable. You should therefore make it clear on your application form how you meet these criteria. Failure to do so may result in you not being shortlisted

Factor
Criteria
Method of Assessment

Experience /
Qualifications

Management Qualification

Experience of managing resources including budgets, equipment and commissioning of care packages

Hold a Specialist Course in Dementia Care


Shortlisting by Application Form

As part of the Recruitment & Selection process it may be necessary for the Trust to carry out an Enhanced Disclosure Check through Access NI before any appointment to this post can be confirmed.
Successful applicants may be required to attend for a Health Assessment

THE TRUST IS AN EQUAL OPPORTUNITIES EMPLOYER

All staff are expected to display the HSC Values at all times

All staff are expected to display the HSC Values at all times