Job Summary
To help with patient Radiology bookings at various community diagnostic sites, monitoring their pathways, referrals, requests, and all coordination required to safely treat patients.
To monitor modality booking lists and diaries, ensuring patients who require more specific procedures/scans are booked, also to provide administrative support to the admin and clerical team.

Main Duties/Key Results Areas:

• To act as point of contact for patients and their representatives who contact the modalities.
• To help book and arrange for patients to be seen at sites under the Community Diagnostic Community hub and in St George's Radiology.
• To ensure that the electronic appointment work list is updated and monitored, that all appointments are made within the specific waiting time requirements and that all relevant paperwork is correctly filed and retrieved from all sites where the patients are imaged.
• To ensure images are on our PACS system when scanned at other sites.
• To ensure that relevant patient data is recorded accurately in a complete and confidential manner in accordance with Trust policy.
• The post holder will work closely with the St George's trust Superintendent Radiographers who are liaising with other diagnostic sites to assist with patient pathways and imaging wait times.
• Post holder will be responsible for checking certain functions (for example renal function), bloods before patient is imaged at specific sites.
• To supervise Admin Assistants
• To assist other Modality Coordinators in Radiology if required.

About us
St George's University Hospitals NHS Foundation Trust provide services from two main hospitals, St George's Hospital and Queen Mary's Hospital, and two health centres, St Johns Therapy Centre, and The Nelson Centre.

With over 9,000 dedicated staff caring for patients around the clock, we are the largest healthcare provider in southwest London.

Our main site, St George's Hospital in Tooting - one of the country's principal teaching hospitals - is shared with St George's, University of London, which trains medical students and carries out advanced medical research. St George's Hospital also hosts the St George's, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.

As well as acute hospital services, we provide a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010.

St George's University Hospitals NHS Foundation Trust serves a population of 1.3 million across southwest London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people.

The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma.

Job responsibilities
Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The vacancy may close earlier than the advised date, depending on the volume of applicants.

Qualifications and Training
Essential

• Good general education with evidence of literacy, numeracy, and IT competence (e.g., GCSEs or equivalent)

Desirable

• Team Leader qualification or Advanced Administration qualification
• Educated to Diploma or Degree level

Experience
Essential

• Experience coordinating or managing appointment diaries or service lists.
• Experience handling patient/customer queries and managing calls professionally
• Experience working across teams or departments to coordinate services
• Experience working independently, using initiative and escalating when appropriate

Desirable

• NHS experience
• Experience of working in Radiology
• Experience supporting service improvement (e.g., audits, project input, pathway reviews)

Skills
Essential

• Proficient use of MS Office (particularly Word, Excel)
• Strong verbal and written communication
• Ability to manage workload, meet deadlines, and stay organised under pressure
• Ability to support meetings or admin tasks such as collating data or producing reports

Knowledge
Essential

• Understanding of patient confidentiality and data protection
• Familiarity with NHS systems (PAS, EPR, Soliton, iClip, PACS) or equivalent
• Awareness of NHS access targets (e.g. RTT, cancer pathways)
• Awareness of patient pathways and coordination needs in a hospital or community setting

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.