Job summary
Are you an experienced GP Receptionist looking to join a friendly, supportive and patient-focused practice?

St Stephen's Health Centre is seeking a motivated and professional Receptionist to become part of our busy front-line team. As one of the first points of contact for patients, you will play a vital role in creating a positive patient experience and ensuring the smooth day-to-day running of the practice.

We are looking for someone with at least one year's experience working in a healthcare setting who enjoys helping others, communicates confidently and remains calm in a fast-paced environment. In retur

Main duties of the job
You will be responsible for providing a professional reception service, acting as a key point of contact for patients, visitors and external organisations. Duties include managing appointments, answering telephone enquiries, processing registrations, handling correspondence, maintaining accurate patient records and supporting clinicians with administrative tasks.

The successful candidate will work closely with the wider practice team to ensure patients receive an efficient, friendly and high-quality service whilst maintaining confidentiality and accuracy at all times

About us
St Stephen's Health Centre is an NHS GP practice serving the local community in Bow, East London. We are a dedicated team working in partnership with our patients and local community to promote health and wellbeing.

We are committed to providing healthcare in an environment that is caring, kind and respectful to both patients and staff. We value teamwork, professionalism and continuous improvement, and we strive to create a supportive workplace where staff can develop their skills and make a meaningful difference to the people we serve every day.

Job responsibilities

• Provide a professional and welcoming reception service to patients and visitors.
• Answer and manage telephone enquiries appropriately.
• Maintain and update patient records accurately.
• Process patient registrations and appointment bookings.
• Manage incoming correspondence, emails and documents.
• Scan and file documentation within agreed timescales.
• Process prescription requests and administrative tasks.
• Support recall and disease register programmes.
• Ensure patient confidentiality is maintained at all times.
• Work closely with clinicians and colleagues to support the smooth running of the practice.

Qualifications
Essential

• Minimum 1 year's experience working in a healthcare setting
• Experience of working directly with members of the public
• Experience using IT systems in an administrative role

Desirable

• Experience working in a GP practice
• Experience using EMIS Web
• Experience using accuRx
• Experience processing referrals or prescription requests
• Experience of clinical coding

Experience
Desirable

• Experience of working in a GP practice

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).