Closing date: 06 August 2026
Date posted: 08 July 2026
Pay scheme: Other
Salary: £33,964.65 to £36,584.83 a year per annum, pro rata - excluding enhancements
Contract: Bank
Working pattern: Part-time
Reference number: B0475-26-0069
Job locations: Sue Ryder, St John's Hospice, St John's Road, Moggerhanger, Bedford, MK44 3RJ, United Kingdom

Job summary
Full UK NMC registration, Full Driving Licence and own transport essential. Shift times Monday-Sunday rota days and nights 8-8.

About us
Sue Ryder St Johns Hospice is in Moggerhanger in Bedfordshire. We provide expert palliative and end-of-life care in the hospice and the community.

About the role
This is primarily a telephone-based role, acting as a key point of contact for patients, relatives, carers, and healthcare professionals. You will assess needs, provide advice and support, triage referrals, and coordinate access to appropriate services. As the senior nurse on shift, you will also take responsibility for the day-to-day operational management of the service, ensuring safe and effective delivery of care across the community team.

Main duties of the job

• Provide telephone-based clinical support, advice, and symptom management guidance to patients, families, carers, and healthcare professionals.
• Triage referrals and coordinate access to appropriate local services and community resources.
• Act as the Nurse in Charge during shifts, providing clinical leadership and operational oversight.
• Lead and facilitate daily team huddles to ensure effective communication, prioritisation, and service delivery.
• Monitor workload, manage shift activity, and respond to changing service demands.
• Undertake line management responsibilities for Community SHCAs, including supervision, appraisal, performance management, and staff development.
• Work collaboratively with the Clinical Team Lead and Community Manager.

About you
Our ideal candidate will have experience of working in Palliative and EOL Care. This experience may come from a hospice or alternatively, for example, from a high dependency unit, oncology or community service. They will be comfortable with leading junior staff and be able to offer support and advice when needed.

Benefits

• Enhanced pay for unsociable hours
• Company pension scheme
• Continuation of NHS pension (terms and conditions apply)
• 27 days holiday rising to 33 with length of service plus bank holidays
• NHS annual leave honoured (terms and conditions apply)
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org

Person Specification
Essential

• Current registration with the NMC.
• Significant post-registration nursing experience, ideally within palliative care, community nursing, hospice care, or a related specialty.
• Experience of clinical assessment, triage, and care coordination.
• Excellent communication skills and confidence in providing telephone-based support and advice.
• Experience of leading teams and coordinating services in a fast-paced environment.
• Supervisory or line management experience, or a willingness to develop these skills.
• Strong decision-making, prioritisation, and problem-solving abilities.
• A compassionate and patient-centred approach to care.

Desirable

• Supervisory or line management experience, or a willingness to develop these skills.
• Experience in case management or community coordination
• Non-medical prescribing qualification or interest in developing

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities. As a Disability Confident Committed employer, we're proud to support the Offer an Interview scheme.

Employer's website: https://www.sueryder.org
For questions about the job, contact: Hannah Butcher at hannah.butcher@sueryder.org