Surrey Heath Community Providers Ltd
Minor Illness Practitioner (Bank)
The closing date is 29 November 2026
Job summary
We are looking for a Bank Minor Illness Practitioner to join Surrey Heath Community Providers to deliver winter pressures services

Our clinical activity is provided between 08:00 20:00 Monday to Friday and 09:00 - 17:00 on Saturdays.
Hourly rate of pay - £25.30 to £29.47 per hour, depending on experience, plus 12.07% annual leave payment (in lieu of annual leave) and Saturday enhancement (please note: no additional enhancement for weekday evenings).
Role Summary
To provide face to face minor illness management, working as part of a multi-disciplinary team providing urgent, on the day (Same Day Urgent Care) to the registered patients of the GP Practices in Surrey Heath.

To provide highly skilled evidence based nursing / AHP services to patients as an essential part of the health care provided by the GP Federation and the local member GP Practices.

To support the Federation / PCN to establish innovative solutions to provide flexible additional nursing / AHP support to GP Practices in Surrey Heath.

To support the development and delivery of policy and procedures, and providing clinical leadership to appropriate others as required.

The role requires you to function autonomously and within your sphere of competency whilst being assisted and supervised by our Advanced Clinical Practitioners (ACPs) and GPs.
Main duties of the job
The duties and responsibilities may be varied under the direction of the Associate Director of Clinical Services, GP or Federation / PCN Director, and will be dependent on current and evolving practice need.
The below is not a full list of duties and responsibilities, please refer to the attached job description

• Demonstrate safe, clinical decision-making and expert care, including assessment and diagnostic skills, working within their scope of practice.
• Participate in assessing, diagnosing and treating patients presenting with minor illness, including giving advice on and prescribing medicines (within the scope of practice, competence and confidence).
• Discharge patients or refer them as appropriate to other healthcare professionals / external agencies.
• Provide appropriate care and services to patients in all age ranges and level of health care needs, according to their level of competency and code of conduct.
• Work with urgent care teams in delivering high quality patient centred clinical care.
• Support triage and streaming process, including contributing to the triage and streaming decision making when required.
• Participate in assessing patients with more complex presentations waiting to see the streaming clinician (GP or Advanced Clinical Practitioner).
• Work with patients and carers assessing health needs, plan care and promote health, reduce the incidence or exacerbation of disease.
• Perform digital consultation.

About us
We are Surrey Heath Community Providers Limited, which is a federation of 7 GP practices across 10 sites, covering a population of over 103,000 patients across Surrey Heath. We began in 2016 and now employ around 200 members of staff across our clinical and corporate support teams. Since 2019 we have hosted the Primary Care Network in Surrey Heath.

As a GP Federation and Primary Care Network, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners, in the provision of community based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of primary care services in Surrey Heath and believe in continuous commitment to quality service delivery and positive patient outcomes. Patients are at the heart of everything we do, and we pride ourselves in ensuring our patients feel safe, supported, communicated with and respected, at a time when they may be vulnerable. Our vision is to provide high quality, seamless healthcare that enables people to lead healthier lives, whilst feeling supported and cared for.
Details
Date posted: 06 November 2026
Pay scheme: Other
Salary: £25.30 to £29 an hour depending on experience
Contract: Bank
Working pattern: Flexible working
Reference number: B0037-26-0118
Job locations: Theta Building, Lyon Way, Frimley, Camberley, Surrey, GU16 7ER, United Kingdom; Camberley Health Centre, 159 Frimley Road, CAMBERLEY, Surrey, GU15 2QA, United Kingdom
Job description
Job responsibilities
Duties and responsibilities
The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Associate Director of Clinical Services, GP or Federation / PCN Director, and will be dependent on current and evolving practice need.
Minor Illness Management

• To demonstrate safe, clinical decision-making and expert care, including assessment and diagnostic skills, working within their scope of practice.
• To participate in assessing, diagnosing and treating patients presenting with minor illness, including giving advice on and prescribing medicines (where this is within the scope of practice, competence and confidence).
• To discharge patients or refer them as appropriate to other healthcare professionals / external agencies.
• To provide appropriate care and services to patients in all age ranges and level of health care needs, according to their level of competency and code of conduct.
• To work closely with the wider urgent care teams in delivering high quality patient centred clinical care.
• To support the triage and streaming process, including contributing to the triage and streaming decision making when required.
• To participate in assessing patients with more complex presentations waiting to see the streaming clinician (GP or Advanced Clinical Practitioner).
• To work in partnership with patients and their carers to assess individual health needs, plan appropriate care and use every appropriate opportunity to promote health and reduce the incidence or exacerbation of disease.
• To be capable and confident in digital consultation where this is required.
• To work as an autonomous practitioner within appropriate clinical and professional guidelines.

Broader Clinical Responsibilities:

• To provide routine practice clinical services as required and within your scope of competence, such as cervical screening, phlebotomy, suture removal, wound dressings, ECGs and 24 hour ambulatory blood pressure monitoring.
• Develop and facilitate a good working relationship with the Federation, PCN, practices and community services, as relevant the role.
• Work with patients and carers in order to support compliance with and adherence to prescribed treatments and treatment plans and to work with them to overcome barriers, including being actively involved in relevant patient and carer support groups.
• Provide information and advice on prescribed or over-the-counter medication, on medication regimens, side-effects and interactions.
• Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care.
• Support patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care, implementing motivational interviewing and making every contact count approaches.
• To administer drugs and vaccines as a qualified prescriber or via Patient Group Directions (PGDs) and Patient Specific Directions (PSDs) as appropriate.
• To identify and assess risks to the health of patients, documenting their health status and counselling them appropriately with referral to a General Practitioner as appropriate.
• Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.
• Anticipate barriers to communication and take action to improve communication.
• Work as an effective and responsible team member, supporting others and exploring mechanisms to develop new ways of working.
• To develop and audit nursing / AHP standards.
• To actively participate in the local offer of clinical supervision.

Team working

• To participate in the administrative and professional responsibilities of the Federation and any relevant Practice team and attend meetings of the Federation / PCN, contributing to decision making and the development of the Federation and PCN.
• To contribute to the formulation of and the ongoing review of Federation / PCN policies and procedures.
• To act as a resource person to other members of the Federation and PCN team and to liaise as necessary with other statutory and non-statutory agencies such as Social Services to ensure appropriate care is provided.

Administration

• To ensure that all consultations, including telephone consultations, are fully and accurately recorded on the clinical computer system following agreed guidelines.
• To take responsibility for supporting QOF/IIF/PCN DES which may include recalling patients, managing failing targets and problem solving to improve health outcomes for patients.

Teaching Training and Audit

• To contribute to and participate in clinical audit.
• To contribute to the provision of a suitable learning environment for pre and post registration nursing / AHP students, medical students and registrars.
• To act as a mentor / supervisor for pre and post registration healthcare professionals.
• To identify own training needs and develop a programme to meet them in collaboration with the Clinical Services Manager taking opportunities to update professional skills both in formal teaching sessions and by personal study.
• To ensure all e-learning and mandatory training is up to date.

Professional Conduct

• To act at all times in accordance with the NMC / HCPC code of conduct and be professionally accountable for your actions.
• To be familiar with and adhere to any relevant Federation, PCN and Practice protocols or guidelines.
• Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence.

No job description can be entirely comprehensive. However this job description is intended to provide a detailed guide to the work initially required. It may be changed from time to time to meet changing circumstances.
The postholder is expected to be flexible and co-operative in accordance with the needs of the Federation, PCN and Practices.
All employees should understand that it is their personal responsibility to comply with all organisational and statutory requirements (e.g., health and safety, equal treatment and diversity, confidentiality and clinical governance).
Leadership

• Act as a clinical leader in the delivery of practice nursing / AHP services ensuring that the needs of the patient are a priority.
• Including acting as team leader / supervisor for Administrative staff, HCAs, Nursing Associates or junior AHPs involved with delivering clinics / services under your supervision.
• Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice.
• Contribute to performance reviews and appraisals for team members and individuals under your supervision.

Please refer to the attached JD for Surrey Heath Community Providers requirements for the following in this role: Equal opportunities, Equality and Diversity, Confidentiality, Data Protection, Risk Management, Personal and Professional Development, Quality, Communication, Health and Safety.
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practices Health & Safety Policy.
Special Working Conditions
The post-holder is required to travel independently between their base, care homes and practice sites (where applicable), and to attend meetings etc. hosted by other agencies. The post-holder may have contact with body fluids i.e. wound exudates; urine etc.
Carry Out other duties as reasonably required by the Clinical Director.
This is not intended to be an exhaustive list of responsibilities, and is expected that you will participate in a wider range of activities.
Person Specification
Knowledge

• Essential: Accountability of own role and other roles in a nurse/AHP-led service; Able to demonstrate CPD in relevant area, e.g. Cervical Screening, Respiratory LTC management; Local and national health policy; Wider health economy; Clinical governance issues in primary care; Patient group directions and associated policy.
• Desirable: Able to identify determinants on health in Surrey Heath.

Other

• Essential: Self-directed practitioner; Highly motivated and enthusiastic; Flexibility; Team player; Excellent awareness of own strengths and weaknesses; Commitment to CPD; Access to suitable transport in relation to the post.

Experience

• Essential: Significant post registration experience; Current or very recent primary and community experience; Developing protocols and clinical guidelines; Nurse / AHP Leadership; Audits.
• Desirable: Project management; Working with community development initiatives; Health-needs assessment.

Qualifications

• Essential: GCSEs (C and above) or equivalent; Registered healthcare professional with the NMC or HCPC; Relevant professional/health degree; Clinical supervision training and experience; Post-registration qualification and ongoing CPD in minor illness management.
• Desirable: Community or Primary Care specialist qualification; Care of the elderly specialist qualification; Additional qualification in a specific long term condition; Mentor/teaching qualification.

Skills

• Essential: Phlebotomy; Strong clinical practice skills, management of patients with long-term conditions; Health checks in Primary Care; Management of patients with complex needs; Strong clinical leadership; Highly effective communication skills, both written and verbal; Negotiation and conflict management; Teaching and mentorship in the clinical setting.
• Desirable: Supervisor / facilitator for clinical supervision; Competent with spirometry performance and interpretation; Clinical examination skills; Nurse/AHP-led triage and management of minor illness, minor ailments and injuries; Change management / Service improvement.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name: Surrey Heath Community Providers Ltd
Address: Theta Building, Lyon Way, Frimley, Camberley, Surrey, GU16 7ER, United Kingdom
Employer's website: https://www.surreyheathcommunityproviders.co.uk/
Employer contact details
For questions about the job, contact: Dillon McEvilly, shcp.hrenquiries@nhs.net
Apply via the company portal.