Job summary
The post holder provides skilled technical support within a defined service area, contributing to safe, efficient, and reliable service delivery. Operating with general supervision, they apply practical expertise and established technical procedures to complete routine and moderately complex tasks within their specialist remit. The role supports service continuity through accurate record keeping, issue resolution within defined parameters, and the effective maintenance of equipment, systems, or processes appropriate to the environment.

Main duties of the job

• Technical Task Delivery
• Equipment, Systems & Process Support
• Information Recording & Data Quality
• Communication & Customer/Service User Support
• Operational Support & Service Efficiency
• Team Contribution & Development

About us
The Key Medical Practice is owned and operated by Principal Medical Limited (PML), which works in partnership with the NHS to deliver primary care services in GP practices and community settings. Founded in 2004 as a not-for-profit organisation by local GPs, PML was established to enable healthcare professionals to develop and deliver innovative services at scale. Today, 70% of GP practices in Oxfordshire and 22% in Northamptonshire are associated with the Federation. PML is the largest GP Federation in Oxfordshire and South Northamptonshire, serving nearly 800,000 patients. We believe local providers are best placed to deliver high-quality, cost-effective care that meets community needs. With over 20 years of experience, PML has a strong track record of delivering NHS, ICB and Public Health services. Our work is guided by five core values: being Compassionate, Competent, Courteous, Collaborative and Committed. We welcome applicants from diverse backgrounds and those with protected characteristics under the Equality Act 2010.

Date posted: 23 July 2026
Pay scheme: Other
Salary: £25,750 to £27,750 a year FTE, depending on experience.
Contract: Permanent
Working pattern: Full-time, Part-time, Flexible working
Reference number: A1968-26-0003
Job locations: The KEY Medical Practice, Exeter Close, Kidlington, Oxfordshire OX5 1AP, United Kingdom; Yarnton Medical Practice, Rutten Lane, Yarnton, Kidlington, Oxfordshire OX5 1LT, United Kingdom

Job responsibilities
Technical Task Delivery

• Carry out routine and moderately complex technical tasks within defined procedures, following training and competency assessment.
• Apply technical knowledge to operate equipment, systems, tools, or processes safely and efficiently.
• Use judgement to resolve routine issues and escalate more complex problems appropriately.
• Maintain accuracy and compliance when performing allocated tasks, ensuring safe and consistent service delivery.

Equipment, Systems & Process Support

• Support the setup, operation, maintenance, or monitoring of technical systems, equipment, software, or stock (specific to clinical or non-clinical setting).
• Complete routine checks, testing, or quality assurance activities as directed.
• Identify basic faults or issues and take appropriate action within defined parameters, escalating when required.
• Ensure work areas, equipment, and materials are maintained to required standards

Information Recording & Data Quality

• Accurately record technical activities, data readings, inventory movements, system updates, or other required information.
• Maintain documentation, logs, and records in line with organisational procedures, ensuring accuracy and traceability.
• Identify inconsistent, incomplete, or unexpected data and report issues to senior colleagues

Communication & Customer/Service User Support

• Communicate clearly and professionally with colleagues, service users, and stakeholders, providing routine technical information where appropriate.
• Support users or team members by offering basic guidance, troubleshooting, or instruction within area of competence.
• Escalate non-routine or complex enquiries to senior technicians or supervisors.

Operational Support & Service Efficiency

• Contribute to daily workflow management by completing allocated tasks reliably and on time.
• Support stock control, asset management, or supplies replenishment to maintain service continuity.
• Follow health and safety, governance, infection control, or data security procedures relevant to the environment.
• Assist with preparing work areas, materials, or equipment to support smooth operations

Team Contribution & Development

• Work collaboratively with colleagues, contributing to a positive, efficient, and safe working environment.
• Support new or less experienced team members by sharing knowledge and demonstrating correct procedures.
• Take responsibility for developing skills through training, supervision, and reflective practice, working towards increased proficiency.
• Participate in service improvements by identifying opportunities for efficiency or improved reliability within defined scope

Person Specification
Skills and Knowledge
Essential

• Ability to follow defined technical procedures and use judgement to select from established options
• Ability to carry out technical tasks independently after training and competency assessment
• Ability to recognise faults, issues, or inconsistencies and escalate appropriately
• Good communication skills and ability to explain routine information clearly
• Ability to organise own workload within set priorities and service demands
• Competent in using relevant IT systems, digital tools, and technical equipment
• Awareness of technical safety standards, equipment use, or system operation relevant to the service
• Understanding of confidentiality, data handling, and information governance
• Basic knowledge of health and safety, risk awareness, and incident reporting
• Understanding of customer service principles and supporting users or colleagues

Desirable

• Knowledge of environment-specific regulations or procedures
• Strong attention to detail and accuracy in data entry, testing, or record keeping

Behaviours and Attributes
Essential

• Professional, reliable, and safetyaware approach
• Calm and organised when handling tasks or resolving routine issues
• Supportive team member who shares knowledge and follows agreed standards
• Positive attitude towards problem-solving within role boundaries
• Respectful, inclusive, and able to communicate with a range of staff and service users
• Commitment to completing mandatory training and maintaining competence
• Flexibility to support service needs within defined scope
• Ability to maintain confidentiality, accuracy, and safe working practices at all times

Desirable

• Willingness to learn and build technical capability over time

Experience
Essential

• Experience working in a technical, operational, or support role
• Experience performing routine and moderately complex technical tasks following set procedures
• Experience recording technical data, logs, or documentation accurately
• Experience supporting colleagues or users with routine technical queries

Desirable

• Experience in a clinical, digital, engineering, or customer-facing environment
• Experience using equipment, tools, or systems safely after training

Qualifications
Essential

• Good general standard of education such as GCSEs or equivalent
• Relevant technical training, certification, or competency-based learning for Pharmacy

Desirable

• Willingness to undertake further technical training and development

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer contact details
For questions about the job, contact:
People & Culture Administrator
Ella Jackson
ella.jackson18@nhs.net

We are an equal opportunities employer and welcome applicants from diverse backgrounds.