Job summary
We are looking for a friendly, enthusiastic and motivated Ward Clerk to join our team on the Rheumatology day unit or a person looking for a new challenge in an administrative role.

We are looking for a reliable and highly organised individual who has excellent communication skills. You must also be able to demonstrate an adaptable, enthusiastic approach to your work, and the ability to manage your workload with various competing demands for your attention within a busy clinical area. You must be able to be courteous and empathetic to our patient group with a passion to work in Rheumatology.

Shift pattern - Monday - Friday 08:30 - 17:00

• Interview Date Monday 12 October 2026
• 37 Hours 30 Minutes/Week

Main duties of the job
Basic IT knowledge is essential. Previous NHS experience with e-record and working within a ward clerk environment is desirable. Training will be provided.

The role involves providing a front line clerical service to clinical staff within the unit, ensuring an appropriate standard of support is delivered in a timely manner. You will provide a meet and greet service to visitors, patients and staff. A key responsibility for the post holder is to ensure the timely and accurate inputting of data is captured for all day case and outpatient activity, admissions, transfers and discharges of patients.Additional duties will include stock ordering, supporting the nursing team and wider MDT team.

About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Apply through our website

Job responsibilities

• To provide and maintain efficient and effective administrative support to the Unit Sister/ Charge Nurse and multidisciplinary team.
• Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
• Ensures case notes, investigations, X-rays and results are available for new admissions, ward rounds and multi-disciplinary team meetings.
• To ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation

Person Specification
Qualifications & Education
Essential

• NVQ 2 level qualification / experience and/or minimum of 4 GCSEs, Level 4 - 9 (A - C), including English Language, or equivalent level qualification or relevant experience.

Desirable

• Competent with Microsoft Office software including Outlook; ICT Level 1 Qualification or equivalent

Knowledge & Experience
Desirable

• Previous experience working within the NHS
• Knowledge of the eRecord, Mermaid, Casis, ERA and or Tracking systems

Skills & Abilities
Essential

• Basic IT skills
• Ability to communicate with members of the public and healthcare providers
• Able to work effectively alone or part of the multidisciplinary team
• Effective organisation and time management skills

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.