Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Healthcare Support Worker - Out-Patients Dept
The closing date is 25 November 2026
Apply for this job
Job summary
We are looking for Temporary Senior Healthcare Support Workers to join our Out-Patient Team to support the preparation and effective running of our clinics and specialist services .
The Trust is not offering visa sponsorship for this role due to the short term nature of this contract.
Main duties of the job
You will be trained to undertake skills including Venepuncture, blood pressure monitoring, urine testing, bladder scanning and will use these skills daily as well as undertaking training to work in enhanced procedure area, working as support for registered practitioners.
Start times of shifts will be variable, from 7:30 am to 8pm Monday - Saturday. Your roster will reflect service demand. The ability to work flexible/ variable shifts is essential, as we are open 6 days a week including evenings.
We are looking for colleagues who can communicate effectively with a wide range of people, and applicants must be confident in keeping our patients updated with information.
Our out-patient healthcare support workers play a vital role in maintaining standards of cleanliness. They also undertake manual handling of patients & equipment, and the role involves standing/ walking for lengthy periods of time.
About us
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK).RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.
Details
Date posted: 11 November 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £25,760 to £27,476 a year, per annum pro rata
Contract: Fixed term
Duration: 12 weeks
Working pattern: Full-time, Part-time
Reference number: 224-PA20261103984
Job locations: The Robert Jones and Agnes Hunt Orthopaedic Hospital, Oswestry, SY10 7AG, United Kingdom
Job description
Job responsibilities

• To communicate effectively with other members of the healthcare & administration teams, patients, relatives & carers & to answer the telephone, taking messages, whilst maintaining patient confidentiality & informing senior staff as required.
• To introduce self, using principles of my name is in all communications with others, to be welcoming and reassuring to patients, visitors, and carers /relatives.
• Working as part of the wider multidisciplinary team for the benefit of the patient, recognising and respecting each member of the teams role and contribution
• Explain all procedures & care to patients. To observe patients condition and behaviour, reporting any changes/concerns promptly and accurately to appropriate staff member.
• Identify the patient and ensure that the correct patient records, required are available for each area of work responsible for
• Effectively provide and receive information orally, in writing & electronically daily
• For each clinic/procedure, throughout each clinic/procedure, ensure patients, visitors & relevant others are kept informed regarding timings and reasons for any delays, as per Department Standard Operating Procedure, with regular visual and verbal updates. Keep team leader informed & up to date.
• Able to instigate help in the event of an emergency and assist senior team, as trained & required to do so.
• Maintain; ensure cleanliness and control stock/equipment/rooms used in all areas of Outpatient Department to standards expected by Manager and Infection Prevention, and Control team, following per policy / procedure /processes.
• Clean, adjust and perform routine maintenance on equipment & clinic/procedure rooms to ensure proper functioning, reporting to the nurse in charge any faults detected, & reporting, using online system clean & label appropriately
• Under the direct/indirect supervision of trained staff, be able to assist patients in all aspect of patient care within competencies trained to do so, with care certificate or equivalent.
• Implementing all aspects of patient care when chaperoning patients, assisting in the direct care, toileting, and moving and handling patients, ensuring their dignity and privacy are maintained whilst always ensuring the safety of both patients and staff when required daily
• To prepare and effectively run Out Patients Clinics/Outpatient procedures including the preparation of patient records and the physical environment required, ensuring equipment available and ready to use, & to process all documentation appropriately, includes checking all clinic outcome completed by clinicians. Indicating to clinician or team lead when not completed
• To ensure understand specific requirements for individual clinic(s)/procedures, that are responsible for, so that they run in a timely manner, effectively and that these requirements are undertaken (E.G Patients directed to plaster room/ x ray / clinic/procedure room / requiring wound care with correct information)
• Frequent effective use of appropriate Trust computer systems to obtain & use/report information, as well as effective verbal reporting to senior staff
• Escort/Direct patients/visitors effectively to other departments or areas for treatment, procedures, investigations, or rehabilitation purposes.
• To undertake MRSA screening & specimens of urine effectively & safely.
• Ensure that the safe and correct disposal of bodily waste & linen and all waste is carried out following the Trusts infection control policy.
• To perform & obtain measurements of a patients height and weight, and report clinical observation of the patients temperature, pulse, respiration rate, blood pressure, peak flow, oxygen saturation and blood sugar, when appropriately trained and document appropriately, reporting abnormality to RN or Clinician
• To assist and support the trained nurses & plaster technicians with the delivery of patient care.
• To maintain cleanliness of the department and assist in cleaning. To have a good knowledge of infection control policies/procedures/processes.
• Be compliant with Department / Areas of work Standard Operating Procedures (SOPs)
• To undertake training in specific medicine management Main Opd training and follow all protocols regarding being the key holder role.
• Check any test requisitions are completed as per policy, informing senior staff member if unable to take test due to incomplete request.
• When trained and & deemed competent to do so, daily collect blood samples by venepuncture from adults as required, maintain competence by regularly carrying out procedure and update training as required, following Trust policies and procedures relating to blood transfusion / infection control / sharp safety and other relevant policies/procedures
• When trained and competent to do so use blood centrifuge in department appropriately as required.
• Collect samples in the appropriate containers. Ensure that the safe and correct disposal of equipment and correctly label all samples/ ECGs.
• Transport specimens safely to the laboratory or point of collection as per Trust policy.
• Observe the patient following any sample collection and report any adverse effect to the nurse in charge
• When trained & evidenced as competent to do so, operate electrocardiograph equipment to perform routine ECG tests upon appropriate request. Able to prepare patient for an ECG by explaining procedure
• When trained & evidenced as competent to do so, undertake venepuncture for PRP treatment and assist procedure as required
• Participate in personal and professional development.
• Participate in mandatory training programmes
• When trained to do so, prepare patients for any necessary procedures, within their competencies and assist in procedure as required using skills competent in.

We welcome & encourage candidates to visit us informally, prior to interview.
Person Specification
Qualifications/Training
Essential: Evidence of Basic literacy & numeracy skills and excellent verbal communication skills
Desirable: Evidence Care Certificate, Equivalent UK health care certification
Experience
Desirable: Previous experience of working within a relevant health care setting in a similar UK role
Skills and Competencies
Essential: Evidence of customer care skills/experience Written, oral and electronic. Evidence of ability to work as part of a multidisciplinary team and be able to build rapport with people not met before
Desirable: Evidence of competencies in physiological measurements, and measuring systems
Knowledge
Desirable: Demonstrates ability to work at appropriate level within our OPD setting. Evidence understanding of importance of infection control precautions within our outpatient
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address: The Robert Jones and Agnes Hunt Orthopaedic Hospital, Oswestry, SY10 7AG, United Kingdom
Employer's website: https://www.rjah.nhs.uk/
Employer contact details
For questions about the job, contact: Outpatient Manager, Elizabeth Reece, elizabeth.reece1@nhs.net, 01691404572
Privacy notice
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust's privacy notice