Community Support Worker
To provide short-term emotional wellbeing support to adults experiencing challenges that impact their emotional health and wellbeing. The post holder will deliver one-to-one support sessions, facilitate wellbeing workshops and group activities, promote resilience and self-management, and connect individuals with appropriate community, voluntary, health, housing and statutory services.

The role focuses on empowering individuals to identify strengths, improve wellbeing, work towards personal goals, and access wider support networks that enhance independence and recovery.

Key Responsibilities

• Deliver emotional wellbeing support sessions to service users in the community, via telephone, virtually and where appropriate outreach visits
• Build positive and professional relationships with service users using a person-centred, strengths-based approach.
• Support individuals to identify personal wellbeing goals and develop practical action plans.
• Encourage self-management, resilience, confidence and independence.
• Maintain clear boundaries while providing empathetic emotional support.
• Monitor progress towards agreed outcomes and adjust support plans as required.
• Establish and maintain relationships of trust with service users, to build engagement
• Help service users to set, prioritise and achieve personal goals, to increase hope, motivation and ambition
• Help to reach people in the community who are most in need, including those in marginalised or minority populations
• Support the planning, promotion and delivery of wellbeing workshops.
• Facilitate group-based activities aimed at improving emotional wellbeing, resilience and social connection.
• Encourage participation and engagement from individuals with diverse needs and backgrounds.
• Assist in creating welcoming, inclusive and recovery-focused group environments.
• Gather participant feedback and support the evaluation of workshops and activities.
• Provide information, advice and signposting to specialist services where appropriate.
• Develop and maintain knowledge of local services, referral pathways and community resources.
• Encourage individuals to build sustainable support networks within their community.
• Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems
• Participate in mandatory and job-related courses and learning activities

Generic Tasks

• To uphold and practice Together’s organisational values in delivering this role
• Represent the service positively with services users and other agencies
• To adhere to Together’s Equalities policy
• Adhere to the Together policy on lone working
• To maintain confidentiality with regard to service users
• To be aware of and work follow Together’s Safeguarding policy

Essential

• Minimum of GCSE or Level II qualification in English, or equivalent
• Basic competence in the use of email and word processing software
• Demonstrate a non-judgemental attitude
• Able to be empathetic towards service users, create a trusting environment and work in partnership with services users
• Open to and willing to participate in formal and informal job-related learning
• Willing and able to collaborate with colleagues and other organisations
• Able to use email and computerised systems for service user records and reports
• Able to produce clear records and reports in English

Desirable

• Lived experience of mental distress
• NVQ Level II in Health and Social Care, or equivalent

Practicalities

• Able to travel/access to public transport
• DBS clearance
• Minimum age 18 plus