Location: Lewisham Outreach Service, Lewisham, London, SE8 4AG
Workplace type: Onsite
Employment type: Fixed Term - Part Time
Salary: £25983.27 per annum pro rata (basic salary) plus £3630 per annum pro rata (geographical allowance)
Department: Operations
Application deadline: 2026-11-30

The Lewisham Outreach Service will provide timely, targeted support to help people across the diverse communities in Lewisham to manage their mental health, and have the tools, resources and links to local services to improve their wellbeing and resilience in the long term.

We support people to navigate local options of support and to be linked with specialist services which can meet their needs. Our aims are to support people to make informed decisions; to improve the wellbeing of everyone in Lewisham & to support those with mental health needs to manage their wellbeing.

This key role within a new and innovate mental wellbeing service in Lewisham involves autonomous, mobile working in the community and inside the hub alongside engagement with a fast-paced team. Workers will be required to coordinate and maintain their own workload, reporting on their activity as required. The majority of a Wellbeing Worker's time will be spent delivering bespoke one-to-one and group support to individuals experiencing or recovering from mental health problems both inside the hub and in the community. Support will be provided both face to face and online.

Key Responsibilities

• Key working practices: support individuals on a one-to-one or group basis; contribute to protecting individuals from the risk of abuse and self-harm; contribute to the ongoing development of the individual and the service.
• Communication and relationships: communicate effectively with individuals from a wide variety of backgrounds; maintain open, honest and transparent professional relationships; forge and maintain relationships with other agencies in the community; share knowledge, skills and experience within the team while observing confidentiality.
• Increasing social capital: promote engagement within the community as a key factor in recovery and self management.
• Promoting choice and control: empower individuals to exercise choice and control, offering a person-centred service led by their wishes.
• Technology: maintain and build upon good working knowledge of IT and use IT to progress working practices.
• Capturing and sharing what we do: record and report on activity and outcomes, sharing examples of good practice; maintain up to date records and share these with individuals at any time.
• Promoting user leadership and involvement: promote opportunities for the people supported to lead the development of the service; support volunteers including peer supporters.
• Service outcomes: raise aspirations and support the growth of this new service; increase community engagement and awareness; enable individuals to lead full and happy lives without relying on conventional mental health services; help individuals complete meaningful self-assessments and get the most out of their personal budget; help individuals lead their own journey and have control over their lives.
• Confidentiality: treat information relating to people in the strictest confidence and discuss with colleagues only with prior consent, unless in the case of risk; treat staff information in the strictest confidence.

Skills, Knowledge & Expertise
Essential

• Understanding of issues surrounding mental health and issues likely to affect those experiencing or recovering from periods of mental illness
• Proven skills in managing a busy workload; experience of working autonomously; ability to plan ahead while retaining capacity for flexible working
• Able to efficiently maintain appropriate records including use of information technology; willing to engage with databases and activity capture systems day-to-day
• Proven ability to build rapport and present a positive image of the service; ability to build and maintain person-centred professional client/worker relationships
• Good, clear and adaptable communication skills
• Experience of working with people from diverse backgrounds
• Understanding of equal opportunities, marginalisation and social exclusion, including issues surrounding BME, LGBT and other minority groups
• Knowledge and experience of working with confidentiality; experience of working in a fast-paced environment; experience of one-to-one working; able to work in the field including daily local travel within the borough
• Understanding of the importance of user involvement and leadership
• Good IT skills including email, internet, word processing, basic Excel and mobile phone use; excellent telephone manner; good written English

Desirable

• Lived experience of mental health problems
• Experience of working with contact and outcome management databases
• Experience of external-facing communications with other agencies and forging community relationships
• Experience of person-centred or personalised support
• Experience or clear understanding of accommodation-based support if required
• Experience of developing, supporting or fostering user leadership or involvement opportunities
• Advanced skills in word processing, email and internet; knowledge of the personalisation agenda and self-directed support

This list is not exhaustive, and amendments and additions may be required in line with future policy changes.